Latest Jobs at eHealth Systems Africa

Purpose of the position

• The Principal Investigator (PI) / Co‑Investigator (Co‑PI) provides technical and scientific leadership for research initiatives within their domain of expertise. The role is responsible for shaping study design, ensuring methodological rigor, guiding ethical compliance, and driving dissemination of evidence that informs policy and practice. PIs take primary accountability for overall study leadership, while Co‑PIs provide complementary expertise and shared responsibility for specific components. Both roles are central to advancing eHA’s research agenda by enhancing competitiveness for funding, strengthening institutional research capacity, and ensuring high‑quality outputs that influence health systems and communities.

What you’ll do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Lead or co‑lead the design and execution of research studies aligned with strategic priorities, ensuring methodological rigor, ethical compliance, and relevance to programmatic needs.
• Support the development of high‑quality, fundable research proposals by contributing domain expertise, shaping research questions, and strengthening methodological frameworks.
• Guide the selection and application of appropriate research methodologies, including study design, sampling strategies, analytical approaches, and data collection tools, to ensure validity and reliability of findings.
• Advise on ethical approvals and ensure compliance with regulatory standards, providing oversight of IRB submissions, participant protections, and adherence to international and local guidelines.
• Review and contribute to technical deliverables such as protocols, study tools, analytical plans, reports, and manuscripts, ensuring clarity, rigor, and alignment with donor and stakeholder expectations.
• Engage stakeholders, donors, and academic partners to strengthen collaboration, foster knowledge exchange, and promote uptake of research findings into policy and practice.
• Contribute to capacity‑building efforts for internal teams and local research collaborators, mentoring staff in research design, data analysis, ethics, and dissemination.
• Provide thought leadership through publications, presentations, and participation in technical platforms, positioning the organization as a credible voice in the research community.
• Deliver technical input into 4–6 proposals per year across relevant domains, ensuring competitiveness and alignment with funding priorities.
• Develop or co‑develop 2–3 study protocols or research frameworks annually, embedding methodological rigor and domain‑specific expertise.
• Lead or co‑author at least 1 peer‑reviewed article and 1 technical report per project cycle, contributing to the global evidence base and organizational visibility.
• Participate in 3–5 technical events annually (donor calls, stakeholder workshops, conferences), representing the organization and sharing domain expertise.
• Offer ad hoc advisory services on research strategy, methods, ethics, and innovation as needed, providing timely input to strengthen institutional research capacity.

Who you are

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Research Leadership – Provides strategic direction and accountability for study design, execution, and dissemination.
• Methodological Expertise – Applies advanced, domain‑specific methods to generate credible evidence.
• Ethical & Compliance Orientation – Ensures rigorous adherence to ethical and regulatory standards.
• Stakeholder Engagement – Builds and sustains networks with donors, partners, and academic institutions.
• Knowledge Translation – Communicates findings effectively to diverse audiences and promotes evidence uptake.

Education and Experience:

• Advanced degree (PhD, DrPH, or equivalent experience) in a relevant discipline (e.g., public health, epidemiology, digital health, social sciences, environmental science, etc.).
• Demonstrated expertise in one or more of eHA’s core research domains (e.g., public health, digital health, climate and health, nutrition, maternal and child health, health systems strengthening, epidemiology, antimicrobial resistance, implementation science).
• Proven experience in securing and implementing research grants, with a track record of successful donor engagement and compliance with funding requirements.
• Strong record of peer‑reviewed publications and technical writing, including protocols, reports, and manuscripts that have influenced practice or policy.
• Experience working in low‑ and middle‑income countries, particularly sub‑Saharan Africa, with excellent collaboration and communication skills in stakeholder engagement and capacity building.

go to method of application »

• The Call Centre Representative serves as the frontline support for all users of the Com‑WATCH platform. The role ensures that users can navigate the system effectively, receive timely answers to frequently asked questions, and have their issues escalated when necessary. By providing responsive, multilingual support and capturing structured data accurately, the Consultant will drive user adoption, safeguard data quality, and contribute directly to the project’s monitoring and decision‑making processes.

What you’ll do
Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Manage daily inbound and outbound calls through the project’s call queue, ensuring timely, courteous, and professional engagement with all users.
• Guide community members, PPMVs, agrovets, and CHWs through the Com‑WATCH application features, including verification, stock management, chatbot, and web interface.
• Respond to frequently asked questions using the approved knowledge base and standardized scripts.
• Log every interaction into the CRM system within two hours of call completion, maintaining accuracy and completeness of mandatory fields.
• Escalate unresolved technical issues or critical signals, such as suspected falsified antibiotics or platform downtime, within one hour using designated protocols.
• Conduct outbound follow‑up calls to confirm resolution of user issues and collect missing data.
• Participate in weekly huddles with the Project Coordinator and Data Analyst to review call trends, user feedback, and data quality.
• Prepare monthly call summary reports that highlight user insights, navigation challenges, and recurring technical issues.
• Complete quality assurance self‑assessments based on random samples of recorded calls to ensure adherence to service standards.
• Attend onboarding and refresher training on Com‑WATCH features, AMR basics, and data privacy, and support testing of new platform features during low‑volume periods.

Who you are

• Bachelor’s degree in Public Health, Pharmacy, Nursing, Social Sciences, Communications, or related field. Diploma (HND, ND, NCE) with equivalent experience may be considered.
• Minimum 1 year in a structured call center, helpline, customer support, or community engagement role involving inbound/outbound calls and data entry.

Language Proficiency

• Position A (Kano): The candidate must be fluent in both Hausa & Fulani (spoken) + Pidgin English.
• Position B (Abuja): The candidate must be fluent in both Igbo & Yoruba (spoken) + Pidgin English.
• Both positions: Professional English (spoken/written).
• Technical Skills: CRM/ticketing systems, computer literacy, structured data entry.
• Soft Skills: Active listening, empathy, patience, de‑escalation, clear communication.
• Desirable: Experience with mobile/digital health platforms, awareness of AMR, familiarity with NDPR principles.

Key Deliverables

• Ensure all calls are logged daily in the CRM system with no missing mandatory fields.
• Submit same‑day escalation reports for critical signals, including user references and supporting evidence where available.
• Deliver weekly support summaries every Friday to the supervisor and Project Manager, capturing call volumes, user issues, and resolutions.
• Provide a monthly anonymized user insights report to the Project Manager, highlighting trends, recurring challenges, and recommendations for platform improvement.
• Maintain quality assurance records, including completed self‑assessments and feedback from random call samples, submitted monthly to demonstrate adherence to service standards.