Jobs at Fedeth Microfinance Bank

Job Summary

• Execute all tasks and activities related to the marketing of products/ services to existing and prospective customers within the assigned region and business area.

Key Responsibilities

• Promote company products by marketing Fedeth’s products and service offerings to current and potential clients within the assigned jurisdiction.
• Educate customers on the terms and conditions guiding Fedeth’s products and services.
• Inform customers of the distinguishing features and benefits of Fedeth’s new products and services.
• Obtain and file supporting documents and customer correspondence required in closing a deal and provide all other administrative support for transactions.
• Log and resolve customer queries and complaints, escalating to other support units where necessary to ensure effective resolution.
• Participate in the implementation of effective marketing strategies, programmes and activities aimed at meeting customer needs, enhance asset creation and relationship management.
• Build and maintain client base through aggressive customer relationship building and management.
• Participate in the recovery action on non-performing loans, including watch listed accounts.
• Conduct customer surveys and business environmental analysis and generate relevant information for product/ service development.
• Prepare/ compile agreed periodic activity and performance reports for the attention of the Team Leader, Marketing.

Requirements

• HND / OND qualification with 2 - 5 years of work experience.

Technical Skills:

• Good knowledge and understanding of the dynamics of marketing models.
• In-depth knowledge and understanding of the principles of marketing – advertising, brand management, market/sector targeting, product development etc.
• Expert knowledge of Fedeth’s products and services.
• Possession of in-depth knowledge of customer acquisition/ retention strategies
• Good knowledge of the Nigerian Financial Services Industry with emphasis on the mortgage, real estate financing and retail/small business banking sub-sectors

Soft Skills:

• Excellent communication (written and oral), interpersonal and negotiation skills
• High level of drive and resilience in achieving set goals/ targets.
• Good appreciation and working knowledge of MS Office tools
• High sense of responsibility, accountability and dependability.

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Job Summary

• As a Business Development Officer, you will work to improve an organization’s market position and achieve financial growth.
• You are expected to participate in the definition of long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate, and close business deals and maintain extensive knowledge of current market conditions especially the financial markets.

Job Responsibilities
New Business Development:

• Prospect for potential new clients and turn this into increased business.
• Developing growth strategies and plans
• Meet Investment/risk targets for each products as set out at the beginning of the fiscal year
• Preparation of budgets and reviewing timeframes for meeting budget
• Manage portfolio to balance interest rate yield per loan while continually increasing funding volumes and minimizing delinquency.
• Identify and mobilize Investments from both individual and corporate entities
• Deliver quality client service by ensuring that loan decisions are communicated effectively to clients in a timely manner.
• Manage commission payouts and communicate interest rate changes as the need arises
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging existing network.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and Bank’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.
• Present an image that mirrors that of the organization.
• Investment Appraisal
• Asset origination
• Credit administration and preparation of offer letters.
• Analysis, appraisal and preparation of Structured Finance agreements and other documents.
• Review of credit applications to ensure that all documents submitted by the client are complete.
• Asset inspection before approval is made.
• Assessment of the client’s balance sheet performance, cash flow and streams of income.
• Accounts reconciliation and recovery management

Business Development Planning:

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the Banks’s unique selling propositions and differentiators.
• Brainstorm with other business development teams to create new products that will meet client’s needs while increasing profitability
• Manage records of new clients established, investments, risk assets and other important data.

Management and Research:

• Submit weekly progress reports and ensure data is accurate.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the Bank in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the Bank’s people and capabilities.
• Understand the Bank’s goal and purpose so as to continue to enhance the Bank’s performance.

Requirements / Technical Skills

• Candidates should possess a Bachelor's Degree, Master's Degree qualification with 3 - 8 years work experience.
• Good knowledge and understanding of the principles of product development, brand management and business intelligence
• Good knowledge of the leading products and services available in the global market
• Expert knowledge of Fedeth’s products and services.
• In-depth knowledge of the Nigerian Financial Services Industry.