Direct Sales Agent at Fedeth Microfinance Bank

Job Summary

• Execute all tasks and activities related to the marketing of products/ services to existing and prospective customers within the assigned region and business area.

Key Responsibilities

• Promote company products by marketing Fedeth’s products and service offerings to current and potential clients within the assigned jurisdiction.
• Educate customers on the terms and conditions guiding Fedeth’s products and services.
• Inform customers of the distinguishing features and benefits of Fedeth’s new products and services.
• Obtain and file supporting documents and customer correspondence required in closing a deal and provide all other administrative support for transactions.
• Log and resolve customer queries and complaints, escalating to other support units where necessary to ensure effective resolution.
• Participate in the implementation of effective marketing strategies, programmes and activities aimed at meeting customer needs, enhance asset creation and relationship management.
• Build and maintain client base through aggressive customer relationship building and management.
• Participate in the recovery action on non-performing loans, including watch listed accounts.
• Conduct customer surveys and business environmental analysis and generate relevant information for product/ service development.
• Prepare/ compile agreed periodic activity and performance reports for the attention of the Team Leader, Marketing.

Requirements

• HND / OND qualification with 2 - 5 years of work experience.

Technical Skills:

• Good knowledge and understanding of the dynamics of marketing models.
• In-depth knowledge and understanding of the principles of marketing – advertising, brand management, market/sector targeting, product development etc.
• Expert knowledge of Fedeth’s products and services.
• Possession of in-depth knowledge of customer acquisition/ retention strategies
• Good knowledge of the Nigerian Financial Services Industry with emphasis on the mortgage, real estate financing and retail/small business banking sub-sectors

Soft Skills:

• Excellent communication (written and oral), interpersonal and negotiation skills
• High level of drive and resilience in achieving set goals/ targets.
• Good appreciation and working knowledge of MS Office tools
• High sense of responsibility, accountability and dependability.