Jobs at FMR AGENCY

Job Description

• The Digital Trade Officer will be responsible for managing customer digital transactions, supporting online trading activities, resolving issues related to digital payments, and ensuring smooth execution of all digital trade operations.
• The role requires strong communication skills, computer literacy, and the ability to provide excellent customer support in a fast-paced financial environment.

Key Responsibilities

• Manage and monitor digital trading transactions across various platforms.
• Assist customers with digital trade enquiries, account issues, or transaction-related requests.
• Process trade orders, verify transaction details, and ensure accuracy in digital records.
• Collaborate with internal teams to resolve transaction issues and escalate technical problems when necessary.
• Maintain proper documentation of all digital trade activities.
• Prepare periodic reports on digital transactions and operational updates.
• Promote adherence to the organization’s financial and compliance policies.
• Provide excellent customer service to ensure client satisfaction.
• Assist in onboarding customers for digital services and platforms.

Requirements

• Minimum of OND in Finance, Business Administration, Economics, or related fields.
• Strong computer literacy and ability to use digital platforms.
• Excellent communication skills—must be able to read, write, and speak English fluently.
• Good customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Basic understanding of digital financial transactions (added advantage).

Benefits

• Salary: N100,000 - N150,000 / month.
• Other Benefits: To be communicated by the employer
• Accomodations: Available for only when on working night shift.

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Job Summary

• The Payment & Settlement Officer will be responsible for processing payments, managing settlements, reconciling transactions, and ensuring timely disbursement of funds.
• The ideal candidate should have experience in cash handling—preferably former cashiers, POS agents, or individuals with similar financial operations experience.

Responsibilities

• Process customer payments accurately and efficiently.
• Handle cash disbursement and settlements for completed transactions.
• Verify and reconcile daily transactions.
• Maintain accurate payment records and documentation.
• Support customers with payment enquiries and provide timely resolutions.
• Ensure compliance with financial regulations and company policies.
• Collaborate with the digital trade team and other departments for smooth operations.
• Report discrepancies, suspicious transactions, or operational challenges.
• Prepare and submit daily/weekly settlement reports.

Requirements

• Minimum of OND in Accounting, Banking & Finance, Business Administration, or related fields.
• Strong computer literacy and ability to use basic financial applications.
• Excellent verbal and written communication skills in English.
• Strong numerical aptitude and attention to detail.
• Experience in a cashier role, POS operation, or payment processing is highly preferred.
• Good problem-solving and interpersonal skills.
• Ability to work under pressure with minimal supervision.
• High level of honesty, integrity, and accountability.