Job Opportunities at New Incentives

Job Summary

• The Deputy States Partnerships Manager is responsible for ensuring consistent vaccine supply and prompt action for supply-side issue resolutions and close adherence to the Supply-Side Action Protocol.
• This position supervises 3-7 Supply-Side Officers (SSOs) and further manages relationships with Supply-Side stakeholders such as CCOs, SIOs and others.

Position Responsibilities
Supply-side and Stakeholder Relationships (50%)

• Regularly review the Supply-Side Dashboard
• Conduct daily quality checks of the Vaccine Supply Case Log Attend SERICC meetings as necessary
• Resolve escalated supply-side issues at facility, LGA, State, or Zonal levels
• Participate in SERICC routine immunisation supervision and other activities
• Provide proper representation of NI and regular interaction with supply-side stakeholders
• Conduct field visit to resolve supply-side and stakeholder relations issues
• Periodic engagement with the religious and traditional leaders
• Provide direct and remote support to Stakeholder Relations Officers (SROs) where needed
• Support LCCOs or Apex Clinic Officers with transportation fare for collection of vaccines top up when necessary
• Follow up with SCCO/ASCCO, LCCOs, Apex HFs and NI health facility on supply issues
• Visit health facility and LGA PHC management to enhance relationships and improve vaccines supply
• Resolve misunderstanding between the Health Facility/Apex Clinic Officers/LCCO
• Log feedback of activities on MyDay app

Supply-Side Team Management (40%):

• Line managing Supply-Side Officers (SSOs)
• Assist the Deputy SRD in team management
• Regular feedback to Deputy SRD on all plans and executed activities.
• Daily checks on all reportees’ ERB status, including Unified Status List, tasks, work day review and others
• Resolving any pending issues in the Unified Status List
• Checking the Master Expansion Gantt to make sure that activities are conducted on time
• Ensuring all meeting notes are updated
• Assist in planning of activities and ensure that all team members are passing Work Week Reviews and a majority are Passing assessments such as ABAE Employee Recognition Bonus.

Security Awareness (5%):

• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents on the context of operations including SOPs and Country Security Plan.

Other duties/Special Projects (5%):

• Other duties that may be assigned by Management.

Key Requirements
Education and Work Experience

• Minimum of Bachelor's Degree, preferably in the field of health or other Natural Sciences
• Professional qualifications in the NGO sector will be advantageous
• Minimum of 5 years relevant experience (preferably in an NGO)

Skills and Competencies:

• Fluency in local languages/dialects, especially Hausa
• Nigerian nationals already based in NE Zone.
• Willingness to work at remote public clinics a few days per week and take public transport to reach them
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Experience in collecting, synthesising and drawing conclusions from (health) data desirable
• Careful attention to financial matters and management of funds
• Detail-oriented, diligent professional
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
• Hard-working, result-oriented and loyal
• Motivation to work in a young organisation that is constantly changing based on stakeholder feedback and operates with a lean structure

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Job Summary

• We are seeking a Monitoring and Learning Officer to support the organization in conducting ongoing program quality assessments on New Incentives field activities.
• This position will be responsible for reviewing program implementation against organizational frameworks, assessing the level of protocol adherence, and evaluating stakeholder satisfaction.
• The ideal candidate works well independently, has excellent communication skills and the ability to think critically.
• Success in this role will require a high proficiency in planning, organizing, and implementing field visits in a timely and professional manner.
• The ability to critically assess program quality and make targeted suggestions for improvement is imperative to success. Proficiency in Google Workspace (formerly G Suite) is preferred.

Key Duties and Responsibilities
Ensures Program Quality in the Field:

• Engages in several weekly field visits to disbursement and other activities
• Utilizes framework to assess program quality
• Assesses stakeholder and beneficiary satisfaction through qualitative interviews
• Document lessons learned and success stories
• Generate excellent reports on field activities
• Identify critical factors for success and support their translation into program policy.

Administrative and Field Related Roles:

• Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.
• Performs an in-depth review of field officers customer service, incorporated into training and where relevant protocol recommendations.
• Develops and implement trainings on customer service and importance of good treatment of caregivers
• Executes training for managers and field auditors on how to assess customer service gaps.
• Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.
• Reviews field officers performance dashboards to ensure a comprehensive understanding of field officers performance.
• Reviews clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.
• Reports on areas where refresher trainings are needed for field officers to the Expansion Coordinator.
• Visits clinics at least once a week.
• Participates and conducts training sessions during field officers trainings.
• Carries out any other tasks issued by the Expansion Coordinator.
• Manages a system to track beneficiary and non-beneficiary feedback and complaints.

Key Requirements
Education and Work Experience:

• B.Sc or equivalent.
• 2-3 years relevant experience working in MEL
• At least 1 years prior experience working for a non-profit, charitable organization, or INGO.
• Experience conducting qualitative research

Skills and Competencies:

• Strong communication and interpersonal skills (especially in Hausa)
• Excellent budget management skills.
• High ethical standards and integrity
• Ability to travel extensively
• Ability to identify gaps and recommend solutions
• Ability to manage multiple priority tasks
• Highly proactive with a very strong sense of accountability
• Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. Ability to use Google Doc, Google Sheet, and AppSheet would be a bonus.

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General Summary

• The Deputy Operations Coordinator oversees and implements program operations in assigned States and LGAs in.
• The Deputy Operations Coordinator will be responsible for program Ongoing Operations of the All Babies program, including ensuring that Enrollments and Immunization Rates goals are met in all areas with ongoing operations.
• The DOC Manages SFMs and is a reliever for SFMs during their leave; He is also responsible for ensuring less than 5% of immunization sessions are missed.

Deputy Operations Coordinator Key Duties and Responsibilities
Program Implementation (35%):

• Oversees and implements program operations in all States and LGAs within the zone.
• Reach the organizational annual enrollment goal or at minimum 85% of it
• Maintain immunization rates for enrolled infants (target: 90% average across vaccines)
• Resolve escalated issues in Operations Case Management and Fraud Mitigation, achieving associated SLAs and targets
• Ensure that no more than 5% of immunization days are missed per month
• Coordinate communications between managers and LGA stakeholders and increase participation in LERICC meetings
• Review of Discrepancies and mitigative actions to reduce (myTransfer, HR Report)
• Taking action on fraud based on recommendations and issues noted by Operations and other Units
• Support the implementation of all operational activities at a zonal level.
• Ensuring that decisions are taken in line with staff safety and security
• Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
• Support the implementation of new protocols and processes at a zonal level (e.g. MCV 2, inadequate photos)
• Maintaining the Gantt to ensure Expansion Plans within the zone are on track by coordinating with all necessary Units

Team Management (30%):

• Consistently manage teams such that they can meet the requirements of Employee Recognitions Bonus and Unit Procedures and Status.
• Providing guidance to SFMs and FMs on training schedules and availability
• Ensure Work Plan requests are being submitted on time and execute at least 80% of their plans
• Improve problem-solving skills and SR relationship (e.g. CCT Breaches handling)
• Ensure you and your reportees complete their work the first time asked, or promptly ask questions, without needing to repeat and/or go back to the same thing multiple times
• Proactively provide technical guidance to Managers and ensure repeat back is fully incorporated into all meetings

Performance Management (25%):

• Ensuring that performance expectations are set and manage so that direct reports are developed
• Establish effective networks to enable performance benchmarking, monitor industry trends, and collaborate on common responses to emerging and future issues
• Reviewing expenses across managers and line items and actively reducing cost per disbursement
• Identifying gaps in understanding and/or adherence to approved procedures and develop trainings
• Taking action on Performance Management of all managers within the zone
• Support OC in reviewing data on immunization volume, coverage and supply for all LGAs (Operating and non-Operating), and recommending and overseeing implementation of measures to reduce potential negative effects

Administration (10%):

• Daily review of the Expenditure Assessments based on agreed work plans
• Position the team to be able to close all OCM cases within 2 weeks tops
• Improve coordination and communication through better Task management
• Reviewing Timelines, Recurring Timelines, and Work Week submissions so that time is representative and well prioritized
• Ensuring that Timelines are understood and completed on-time
• Diligent expense and budget management and cost management responsibilities

Key Requirements
Education and Work Experience:

• B.Sc or equivalent, Masters will be an added advantage
• 4 - 6 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies:

• Strong communication and interpersonal skills (especially in Hausa).
• Good Budget management skills
• Strong customer service and people management skills.
• Strong problem-solving skills.
• High ethical standards and integrity.
• Ability to manage multiple priorities or multitask.
• Highly proactive with a very strong sense of accountability.