Latest Jobs at Equinix Nigeria

Job Summary

• Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities
Queue Management / Reporting

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
• Ensures adherence to commit times within standard operating procedures
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems

Installations

• Rack and stack semi-routine customer equipment tickets
• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

• Supports semi-routine standard operating testing and standard operating installations of customer assets
• Supports standard operating procedures of layer 1 cross-connect certification testing
• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary
• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
• Supports customers on-site by through access control and escorting services

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
• Supports vendors on projects
• Supports physical customer audits

Training

• Completes all assigned training in a timely manner
• May provide support to new hires

Qualifications

• Typically requires a high school diploma and yeprovenars of equivalent work experience

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Job Summary

• Works with Network Architecture team to translate architecture requirements into platform level configurations. Performs tests that support deployment readiness decision.

Responsibilities

Troubleshooting

• Participates in the development and /or creates troubleshooting guides and trains the NSE team on the platform and how to troubleshoot issues
• Participates with NSE as needed to troubleshoot layer 1-3 network issues experienced by end customers and service providers

Network Design

• Translates high level architectural designs into platform configurations, and iteratively develops design changes based on testing
• Responsible for developing methods of procedure that implement the design changes in the network platforms

Commissioning/Installations

• Creates engineering deployment packages (EDPs), including rack elevation drawings, space and power requirements, cable run lists, and any other site specific documentation
• Performs first installation of new technology or services
• Completes documentation for use by Operations (EDPs, configurations, and training guides)
• Completes commission readiness

Testing & Validation

• Develops test plans and strategies to exercise platforms, including feature performance, load stress redundancy, operational alarms and metrics
• Develops and executes software test plans and procedures
• Develops and improves regression and acceptance tests
• Performs hands-on tests to validate proof of concepts, network design, network deployment, and introduction of services and features

Vendor Management
System Integration & Testing

• End to end testing of integrated solutions/services including BSS, OSS, and Software Engineering, with Network platforms/elements
• Creates new and innovative test strategies for tests in laboratory and field testing environments
• Provides feedback on how testing results can result in design changes to the Network Architecture team and platform vendors
• Develops scripts that are the basis for test automation and incorporated into a test automation framework

Training

• Develops training guide for NSE personnel

Qualifications

• 5-7 years of related experience
• Bachelor's in Electrical Engineering/Electronics, Computer Engineering or related field preferred