Fresh Jobs at Neulogic Solutions Limited

Job Description

• We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
• Ultimately, you will help establish our reputation as a company that offers excellent customer support to clients.

Job Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report issues to appropriate department
• Update team members with information about technical issues and useful discussions with customers
•  Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our technical, Sales and Marketing teams

Requirements

• B.Sc. Degree in Information Technology or relevant Diploma
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases.

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Job Description

• We are looking for a graduate Internship IT Software Support that will be part of an Agile Technical Support team, supporting enterprise-wide business solutions.

Job Requirements

• B.Sc / HND in Information Technology, Computer Science / Engineering courses. IT certifications will also be required
• Must reside in Lagos
• Strong communications skills and problem solving abilities
• Possess strong logical thinking and the ability to troubleshoot
• Strong interpersonal skills
• Ability to quickly grasp and understand new tasks and ideas
• Ability to work well as part of a team
• Posses a strong and active interest in IT generally
• Pass an Aptitude Test and Interview
• Below 25 years of age.

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Job Description

• We are looking for an experienced Female Business Development Officer that will be part of an agile business development team, promoting enterprise-wide business solutions.

Qualifications

• Minimum of B.Sc or HND
• Minimum of 3 years experience
• Not more than 35 years old

Requirements:

• Excellent presentation, written and oral communication skills
• Strong business development skills
• Must have a very good knowledge of the Business and Financial Software Solutions market
• Excellent marketing and sales skills
• Basic knowledge of Accounting skills
• Ability to learn and understand the working of financial applications
• Good networking skills preferably in the financial industry
• Excellent digital marketing skills
• Ability to use Microsoft Office and similar applications.