Job Openings at Earnipay Financial Technology Limited

Description

• We're looking for a Customer Success Specialist to build and own the customer experience lifecycle for Earnipay.
• Ensuring customers feel heard and unique when they utilise Earnipay from their first login through their entire end-user experience.
• You will work with the Sales and Development teams to deliver exceptional service for employees in the pursuit of bringing Earnipay to as many employees as possible.

The Customer Success Executive will be expected to:

• Build and implement a best-in-class customer experience journey.
• Handle technical escalations from employees and work with the development team to achieve resolution as required.
• Handle formal complaints from customers and escalate to management appropriately.
• Working closely with management and cross-functionally with other departments to ensure we create and deliver effective, efficient, and meaningful support experiences for our customers.
• Communicate effectively and promptly with various customer types: specifically, provide a clear understanding of technical issues/steps to resolve.
• Maintain a positive and empathetic attitude toward customers at all times.
• Demonstrate keen problem-solving skills, the ability to think on your feet, and taking the initiative.
• Other duties as necessary.

Requirements
About you:

• First, you live Earnipay's values - We build solutions reasoning from first principles, and we are committed to solving for Impact as a Service!
• The second is that you are passionate about what you do and motivated to exceed expectations and do great things.
• We want people who are excited about our mission to be an integral part of the success at Earnipay.

What you'll need to succeed:

• Previous experience in technical customer support.
• Effective communication and writing skills.
• Have an interest in FinTech.
• Can maintain focus in a rapidly growing and changing start-up environment.
• Razor-sharp time-management skills.
• Have exceptional listening skills to be able to understand, empathise and resolve issues.
• Are proficient in G Suite or MS Office (Excel/Word/PP).
• Have a positive attitude and enjoy helping/teaching others.
• Want to be a part of something great!

Benefits

• We take care of our people.

Our mission is to improve employee financial well-being, and we start with our people;

• We will pay you what you're worth. We are fully committed to paying people what they deserve.
• You get Flexible Salary Access. Any Day is payday with Earnipay!
• We will help you manage your busy lifestyle with flexible working conditions.
• Employee happiness is at our core, so you'll receive all the perks to make that happen (incentives, best tech, flexibility, social events etc.), in addition to working alongside the best people.
• You'll receive 20 holiday days.
• We maintain an authentic culture of work smart, play hard, where most of our goals are team goals. When the team wins, we all win.
• We will support you with your career endeavours. We are committed to internal progression and offering our team members the best growth opportunities. We want to invest in you the same way you're going to invest in us.

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Description

• We are looking for an ambitious and energetic Business Development Lead to define, create and apply an effective sales strategy to expand Earnipay's client base.
• You will get customers excited about the possibilities of leveraging technology to transform their employee wellbeing and bring about a fundamental shift in how employees are paid.
• Motivated by career acceleration and growth, this role is perfect for someone looking to transform their career in enterprise sales.

A typical week in this role would include:

• New business prospecting, account planning and sign-ups across mid-market and enterprise clients.
• Building a pipeline of prospects for the sales team by using several novel strategies.
• Engaging, building and maintaining key contact and stakeholder relationships with clients.
• Nurturing prospective clients through the sales journey, and making Earnipay top of the agenda for staff benefits and wellbeing.
• Collaboration with marketing on lead generation activities
• Inspire the team by achieving monthly and quarterly sales targets
• Be an ambassador and advocate for Earnipay by sharing your passion and knowledge with customers, contacts and prospects.

Requirements
About You

• First, you live Earnipay’s values - We build solutions reasoning from first principles and we are committed to solving for Impact as a Service!
• Second, you are passionate about what you do, and motivated to exceed expectations and do great things.
• We want people who are excited about our mission to be an integral part of the success at Earnipay.
• Minimum 3 years B2B sales experience & leadership capacity, with strong sales operations skills.
• Be a Master Closer.
• The ability to quickly build rapport and genuine relationships with people.
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• A desire to truly listen and understand how you can help people.
• A positive and energetic approach to each day.
• Strong verbal and written communication skills.
• Ideally, experience in technology/HR sales, but not required so long as you have the confidence to pick up the phone and start having quality conversations.
• Process-oriented nature with attention to detail, not afraid of taking big tasks and making them your own.
• Research skills, and the ability to translate industry knowledge into digestible information for your audience.
• Start-up experience will be extremely helpful to quickly acclimate
• A team player that can engage cross-functionally and contribute to best practice.

Benefits

• We take care of our people

Our mission is to improve employee financial well-being and we start with our people:

• We will pay you what you're worth. We are fully committed to paying people what they deserve.
• You get Flexible Salary Access. Any Day is payday with Earnipay!
• We will help you manage your busy lifestyle with flexible working conditions.
• Employee happiness is at our core, so you’ll receive all the perks to make that happen (incentives, best tech, flexibility, social events etc), in addition to working alongside the best people.
• You'll receive 20 holiday days.
• We maintain a true culture of work smart, play hard, where most of our goals are team goals. When the team wins, we all win
• We will support you with your career endeavours. We are committed to internal progression, and offering our team members the best opportunities for growth. We want to invest in you the same way you're going to invest in us.