Latest Jobs at Moove

We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing  

• Ensure that vehicles are utilised optimally.
• Track and optimise driver's KPIs (Trips, Supply Hours, TPH, Earnings, Acceptance Rate, Cancellation Rate, Remittance Rate)
• Drivers Daily Contact Check
• Vehicle Inspections Compliance
• Invitations Compliance
• Market Analysis (product, challenges, drivers feedback, and so on)

What You will need for this position  

• Degree in any discipline.
• 4-years experience in customer care/support performance roles.
• Experience in a customer-centric industry is an added advantage.(e.g. Logistics or Transportation)
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

KPIs that will be measured after you start  

• Vehicle Utilisation
• Weekly KPIs attainment
• Weekly active driver compliance.
• NPS
• Cash collection rate.
• Daily drivers contact check
• Weekly issues resolution rate
• Weekly vehicle inspections

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The Cash Collection Executive will be liaising with the recovery team to resolve all issues of missed payments from driver partners, and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in communication and who is knowledgeable in the use of MS Office Suites and Data Analytics. 

What You’ll be Doing

• Handling cash collection at the office for all driver partner Walk-ins with arrears
• Engaging with Driver Partners to pay via digital channels to Moove account
• Minimising office Walk-ins and pushing DPs to pay digitally
• Working with other stakeholders (recovery team) in cases where cash payments are missed after multiple attempts
• Educating the DPs who have high cash collection to pay at alternate channels of collection in the city
• Daily crosscheck of ledger of cash received vs added to DP paid balance
• Depositing cash collected daily to the required channel
• Ensuring the DPs obey payment procedures as laid down by the company.
• Ensuring the DPs are prompt with payments.

What You will need for this position

• Degree in any discipline
• 1+ years experience with local cash collections companies/banks
• Experience with the transportation industry is an added advantage
• Candidates must possess great Microsoft office suite skills.
• Candidates must possess effective report writing skills.
• Candidates must be excellent in communication.

KPIs that will be measured after you start

• Cash arrears due vs cash collected %
• Bad debt % of the city due to cash arrears not collected via collections and through security deposit
• 100% cash deposit success to account
• Reducing recovery cases via cash collection in case of high arrear thresholds
• Overall collection % of the city
• Daily retention targets as % of return Walk-ins