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  • Posted: May 29, 2020
    Deadline: Jun 2, 2020
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  • Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, a...
    Read more about this company

    Customer Service/Sales Executive

    Owens and Xley Consults- Our client, a luxury home and lifestyle company, located in Victoria Island is looking to hire qualified candidates for the role below
    Location: Victoria Island, Lagos

    Function of the Role:

    The sales executives are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. S/he must be knowledgeable about the products and able to adequately guide the customer at all times.

    Key Responsibilities:

    • Establish, develop and maintain positive business and customer relationships
    • Work in line with company policy to achieve set sales targets and outcomes within schedule
    • Arrange displays on a regular basis and ensure that all displays are properly locked and secured
    • Report discrepancies and problems to the store manager.
    • Give advice and guidance on product selection to customers.
    • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
    • Working within established guidelines, particularly with product lines.
    • Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
    • Coordinate all issues with key clients between sales, fulfillment and customer support
    • Keep a schedule of events /special promotions 
    • Work with management to organize and execute sales campaigns
    • Perform all other duties as assigned
    • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
    • Keep store tidy and clean and ensure cleaners clean constantly.
    • Process all cash and card payments
    • Answer first line queries and complaints from customers.
    • Balance cash registers with receipts.
    • Execute the store’s visual merchandising concept
    • Work with store manager to conduct inventory count
    • Work with store manager to prepare store reports 

    Requirements

    • High level of professionalism.
    • Have the ability to work independently and flexibly
    • Have the ability to work well under pressure and meet deadlines
    • Highly analytical with a drive for numbers
    • Good networking, prospecting and closing skills
    • Result-oriented team player with exceptional motivation and interpersonal skills
    • Good written and verbal communication skills
    • Excellent selling, communication and negotiation skills

    MUST RESIDE WITHIN VICTORIA ISLAND
    Educational Qualification

    HND or BSC in any related discipline
    Experience

    1-3 years’ experience in direct sales

    Skills and Abilities

    • Highly analytical with a drive for numbers 
    • Good networking, prospecting and closing skills
    • High level of professionalism
    • Result-oriented team player with exceptional motivation and interpersonal skills. 
    • Relationship management skills and openness to feedback
    • Excellent selling, communication and negotiation skills
    • Good written and verbal communication skills
    • Able to work in a fast pace environment
    • High proficiency in MS Office Suite 
    • Must be able to prepare management reports and correspondence
    • Good initiative, time and stress management skills

    Personal Attributes

    • Keen eye for detail
    • Have a deep desire to work in the luxury retail industry
    • Sociable and friendly
    • Confident and pleasant
    • Knowledgeable of current trends
    • Loves a challenge
    • Assertive and creative

    Salary
    N60,000

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.

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