Fresh Vacancies at Owens and Xley Consults

Are you:

Stylish

Do you have excellent customer service skills? 

Do you have a passion for fashion? 

Can you drive sales? 

Are you a people person?

Can you work late hours/overtime?

If the answer is yes, this job opening is for you.

Owens and Xley Consults - Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below: 

Job Title: Customer service/Sales associate

Location: Lekki, Lagos 

Job Overview:

The customer service/sales associates are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. She must be knowledgeable about the products and able to adequately guide the customer at all times.

KEY RESPONSIBILITES:

• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Arrange displays on a regular basis and ensure that all displays are properly locked and secured
• Report discrepancies and problems to the shop manager.
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making 
• recommendations to management
• Working within established guidelines, particularly with product lines.
• Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
• Coordinate all issues with key clients between sales, fulfillment and customer support
• Keep a schedule of events /special promotions 
• Work with management to organize and execute sales campaigns
• Perform all other duties as assigned

Daily Tasks:

• Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
• Keep store tidy and clean and ensure office assistants clean constantly.
• Process all cash and card payments
• Answer first line queries and complaints from customers.

Weekly Tasks:

• Balance cash registers with receipts.
• Execute the store’s visual merchandising concept

Monthly Tasks:

• Work with store manager to conduct inventory count
• Work with store manager to prepare store reports 

Educational Qualification

 HND or BSC in any related discipline preferably marketing, business and finance.

Experience

•  1-3 years’ experience in direct sales, 
• Experience in the fashion industry a plus

Skills and Abilities

• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
•  High level of professionalism
•  Result-oriented team player with exceptional motivation and interpersonal skills. 
•  Relationship management skills and 
•   openness to feedback
•  Excellent selling, communication and negotiation skills
•  Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite 
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

PERSONAL ATTRIBUTES

• Keen eye for detail
• Have a deep desire to work in the luxury retail industry
• Sociable and friendly
• Confident and pleasant
• Knowledge of current trends
• Loves a challenge
• Assertive and creative
• Stylish

WORK ENVIRONMENT

• Work in the office 
• Will be required to write reports 
• Might be required to work overtime and on weekends if necessary

Salary

N50,000-N60,000

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Owens and Xley Consults- Our client, a premium fashion company in Victoria Island is looking to hire a qualified Production Supervisor 

Location: Victoria Island, Lagos
Job Description

• Ensure quality control checks of Ready- to  Wear outfits
• Check items to be made for the week
• Check with procurement to ensure that all materials are available for production
• Check the schedule for Ready- to - Wear 
• Check with tailors to know their schedule for Ready- to- Wear
• Ensure that are tailors are engaged at all times
• Send daily report
•  Follow up with maintenance as required
•  Purchase and replenish store supplies as required
•  Carry out research for Creative Director
•  Ensure that all Ready- to- wear outfits are true to  the size
•  Ensure that all items are tagged with the price tags and labels in the right position
•  Check for stains and ensure that there is none

If you possess the skills and requirements below, then you are the right person for this role.

Requirements

• High level of professionalism 
• Research skills 
• Organization and coordination skills
• Result oriented team player with exceptional motivation and interpersonal skills
• Good written and verbal skills
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
•  Highly creative
•  High level of attention to detail
•  Able to work in a fast pace environment
•  Knowledge of current trends as it relates to the industry

Qualification/Experience

• HND OR BSC in  any related discipline
• 1-3 years’ experience in a quality control position
• Experience in the fashion industry is a plus

go to method of application »

Owens and Xley Consults- Our client, a premium fashion company in Victoria Island is looking to hire a qualified Retail Store Manager

Location: Victoria Island, Lagos

Job Description

• Ensure that the store is clean at all times
• Ensure that the racks are color coded at all times
• Check pick up dates for the day 
• Return phone calls and messages efficiently
• Follow up with customers as required
• Check social media and reply all messages
• Send daily report
• Liaise with stockists effectively
• Keep up to date with stocking schedule
• Prepare and send invoices
• Follow up with payments effectively
• Follow up with maintenance
• Prepare staff payroll promptly
• Facilitate all HR procedures effectively
• Work with production supervisor to replenish inventory 
• Assist in planning store events
• Carry out research for Creative Director
• Send reminders and pick up “rates” to customers 
• Prepare and send Newsletters, Whatsapp messages to customers with utmost professionalism 
• Keep record of all transactions
• Log in all expenses and revenue efficiently 
• Steam all outfits daily
• Conduct retail staff meetings
• Supervise store operations to ensure smooth running.
• Wrap dresses in appropriate bags
• Prepare daily/weekly sales report
• Ensure strict compliance and monitoring of rules, policies and standards
• Supervise retail staff to ensure that they actively carry out their roles
• Create strategies to attract new customers
• Handle and resolve all clients’ complaints in a professional manner
• Ensure that all orders are delivered on a timely basis

Requirements

• High level of professionalism 
• Excellent communication skills
• Have the ability to work independently and flexibly
• Have the ability to work well under pressure and meet deadlines
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of 
• clients
• Must have knowledge of business process and functions
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Leading and supervising skills
• Excellent interpersonal skills
• Strong adherence to principles and values 
• Networking skills
• Entrepreneurial and commercial thinking
• Must be able to prepare management reports and correspondence
• Highly organized and detailed
• Passion for people
• Loves to talk and socialize
• Has high energy levels
• Attention to detail
• Personable and approachable
• Be creative and contribute new and innovative ideas

Qualification/Experience

• HND OR BSC in  any related discipline
• 1-2 years’ experience as a Manager or similar executive role
• Experience in the fashion industry is a plus

Salary

N80,000