Retail Store Manager at Owens and Xley

Owens and Xley Consults- Our client, a premium fashion company in Victoria Island is looking to hire a qualified Retail Store Manager

Location: Victoria Island, Lagos

Job Description

• Ensure that the store is clean at all times
• Ensure that the racks are color coded at all times
• Check pick up dates for the day 
• Return phone calls and messages efficiently
• Follow up with customers as required
• Check social media and reply all messages
• Send daily report
• Liaise with stockists effectively
• Keep up to date with stocking schedule
• Prepare and send invoices
• Follow up with payments effectively
• Follow up with maintenance
• Prepare staff payroll promptly
• Facilitate all HR procedures effectively
• Work with production supervisor to replenish inventory 
• Assist in planning store events
• Carry out research for Creative Director
• Send reminders and pick up “rates” to customers 
• Prepare and send Newsletters, Whatsapp messages to customers with utmost professionalism 
• Keep record of all transactions
• Log in all expenses and revenue efficiently 
• Steam all outfits daily
• Conduct retail staff meetings
• Supervise store operations to ensure smooth running.
• Wrap dresses in appropriate bags
• Prepare daily/weekly sales report
• Ensure strict compliance and monitoring of rules, policies and standards
• Supervise retail staff to ensure that they actively carry out their roles
• Create strategies to attract new customers
• Handle and resolve all clients’ complaints in a professional manner
• Ensure that all orders are delivered on a timely basis

Requirements

• High level of professionalism 
• Excellent communication skills
• Have the ability to work independently and flexibly
• Have the ability to work well under pressure and meet deadlines
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of 
• clients
• Must have knowledge of business process and functions
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Leading and supervising skills
• Excellent interpersonal skills
• Strong adherence to principles and values 
• Networking skills
• Entrepreneurial and commercial thinking
• Must be able to prepare management reports and correspondence
• Highly organized and detailed
• Passion for people
• Loves to talk and socialize
• Has high energy levels
• Attention to detail
• Personable and approachable
• Be creative and contribute new and innovative ideas

Qualification/Experience

• HND OR BSC in  any related discipline
• 1-2 years’ experience as a Manager or similar executive role
• Experience in the fashion industry is a plus

Salary

N80,000