Job Offers at Uncle Stan Foods

Job Summary:

• As a Customer Service Representative with one year of experience, you are responsible for providing exceptional customer service to clients through various channels such as phone, and chat. You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer satisfaction while adhering to company policies and procedures.

Key Responsibilities:

• Customer Interaction: Interact with customers professionally and courteously, addressing their inquiries, concerns, and feedback promptly and effectively.
• Problem Resolution: Utilize your knowledge and experience to troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
• Product/Service Knowledge: Demonstrate a comprehensive understanding of the company's products or services, including features, benefits, pricing, and policies, to assist customers effectively.
• Communication: Communicate clearly and effectively with customers via phone, email, chat, and in-person interactions, ensuring accurate understanding and resolution of their queries.
• Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using appropriate documentation systems or software.
• Cross-functional Collaboration: Collaborate with other departments such as sales, billing, and technical support to address complex customer issues and provide seamless service.
• Process Improvement: Identify opportunities for process improvements based on recurring customer issues or feedback and communicate suggestions to management for consideration.
• Quality Assurance: Adhere to quality standards and service level agreements (SLAs) to ensure consistently high-quality service delivery and customer satisfaction.
• Training and Development: Stay updated on product/service changes, industry trends, and customer service best practices through ongoing training and professional development activities.
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.

Qualifications and Skills:

• Minimum of one year of experience in a customer service role, preferably in a similar industry or environment.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
• Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in documenting customer interactions and resolutions.
• Flexibility to adapt to changing priorities and work schedules, including evenings, weekends, and holidays as needed.
• Commitment to continuous learning and self-improvement to enhance job performance and customer satisfaction.

Benefits

• Accommodation
• Flexible Working hours (Regular Shifts)

go to method of application »

Responsibilities:

• Greet customers in a friendly and courteous manner as they enter the establishment.
• Process customer transactions accurately and efficiently using POS (Point of Sale) systems.
• Handle cash, credit, and debit card transactions with precision.
• Ensure that all transactions are processed in compliance with company policies and procedures.
• Maintain a clean and organized checkout area.
• Resolve customer complaints or issues in a professional and timely manner.
• Provide information to customers regarding products, promotions, and company policies.
• Assist in maintaining accurate inventory records and conducting periodic inventory counts.
• Collaborate with other team members to ensure smooth and efficient operation of the cashiering process.
• Uphold high standards of customer service and professionalism at all times.

Requirements:

• Minimum of 1 year of experience working as a cashier or in a similar role.
• Strong mathematical skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using POS systems and handling cash transactions.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to stand for extended periods and lift moderate weights.

Preferred Qualifications:

• OND
• Additional certifications in cash handling or customer service are a plus.
• Experience in the hospitality industry.

go to method of application »

• The Kitchen Assistant supports the smooth operation of the kitchen by performing various tasks that help maintain a clean, organized, and efficient working environment. The Kitchen Assistant Applicants must have one of the following required skills: frying, grilling (Chicken, Turkey), pasting (Samosa, Spring Roll), Pastry Batter Preparation, and Pastry Packing.
• Adhere to all health and safety regulations, including food hygiene standards.
• Use basic kitchen equipment and tools safely and responsibly.

Education:

• SSCE or equivalent preferred.

Experience:

• Previous experience in a kitchen or food service environment is a plus but not required.

Skills:

• Basic knowledge of food preparation and cooking techniques.
• Ability to follow instructions and work well as part of a team.
• Strong organizational and multitasking skills.
• Good communication skills.
• Physical stamina to stand for long periods and perform repetitive tasks.

Work Environment:

• Fast-paced kitchen environment with exposure to heat, noise, and potential hazards such as hot surfaces and sharp objects.
• Requires standing for extended periods, lifting heavy items (20kG), and working under pressure during peak hours.