Jobs at SIMS Nigeria Limited

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
• You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate team members.
• Stay up-to-date with product knowledge and company policies.

Qualifications

• Minimum of a 2nd class HND / B.Sc. / BA degree in any discipline
• Minimum of 2 years proven experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.

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Job Summary

• We are looking for a dedicated and organized Spare Parts Warehouse Officer to join our team.
• The successful candidate will be responsible for managing inventory, handling incoming and outgoing shipments, and ensuring the smooth operation of the warehouse.
• This role is crucial in maintaining our spare parts stock levels and supporting the overall supply chain process.

Key Responsibilities

• Receive, inspect, and verify incoming spare parts deliveries against purchase orders.
• Organize and store spare parts in designated warehouse locations, ensuring accurate labeling and inventory records.
• Conduct regular stock checks and cycle counts to maintain inventory accuracy.
• Prepare and pack orders for dispatch, ensuring that all documentation is accurate and up to date.
• Monitor stock levels and report any discrepancies, shortages, or surpluses.
• Maintain a clean, organized, and safe warehouse environment.
• Coordinate with the procurement and maintenance teams to ensure the availability of spare parts.
• Operate warehouse equipment, such as forklifts, safely and in accordance with health and safety guidelines.
• Maintain accurate records of all warehouse activities, including inventory levels, shipments, and receipts.

Qualifications and Skills

• BSc or HND in any discipline. Additional qualifications in logistics, warehousing, or supply chain management are an advantage.
• Proven experience in a warehouse or inventory management role, preferably with spare parts.
• Strong organizational and time management skills.
• Good computer skills, including familiarity with inventory management software and Microsoft Office.
• Excellent attention to detail and problem-solving skills.
• Basic knowledge of health and safety regulations in a warehouse environment.