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  • Posted: Jul 28, 2025
    Deadline: Not specified
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  • COMPANY OVERVIEW At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC. Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut...
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    Customer Service Representative

    Job Description

    • As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
    • You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

    Key Responsibilities

    • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
    • Resolve customer issues and complaints with patience and empathy.
    • Provide product and service information to customers.
    • Process orders, returns, and exchanges.
    • Maintain accurate records of customer interactions and transactions.
    • Collaborate with other departments to ensure customer needs are met.
    • Identify and escalate priority issues to the appropriate team members.
    • Stay up-to-date with product knowledge and company policies.

    Qualifications

    • Minimum of a 2nd class HND / B.Sc. / BA degree in any discipline
    • Minimum of 2 years proven experience in a customer service role.
    • Excellent communication skills, both written and verbal.
    • Strong problem-solving abilities and attention to detail.
    • Ability to handle stressful situations calmly and effectively.

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    Spare Parts Warehouse Officer

    Job Summary

    • We are looking for a dedicated and organized Spare Parts Warehouse Officer to join our team.
    • The successful candidate will be responsible for managing inventory, handling incoming and outgoing shipments, and ensuring the smooth operation of the warehouse.
    • This role is crucial in maintaining our spare parts stock levels and supporting the overall supply chain process.

    Key Responsibilities

    • Receive, inspect, and verify incoming spare parts deliveries against purchase orders.
    • Organize and store spare parts in designated warehouse locations, ensuring accurate labeling and inventory records.
    • Conduct regular stock checks and cycle counts to maintain inventory accuracy.
    • Prepare and pack orders for dispatch, ensuring that all documentation is accurate and up to date.
    • Monitor stock levels and report any discrepancies, shortages, or surpluses.
    • Maintain a clean, organized, and safe warehouse environment.
    • Coordinate with the procurement and maintenance teams to ensure the availability of spare parts.
    • Operate warehouse equipment, such as forklifts, safely and in accordance with health and safety guidelines.
    • Maintain accurate records of all warehouse activities, including inventory levels, shipments, and receipts.

    Qualifications and Skills

    • BSc or HND in any discipline. Additional qualifications in logistics, warehousing, or supply chain management are an advantage.
    • Proven experience in a warehouse or inventory management role, preferably with spare parts.
    • Strong organizational and time management skills.
    • Good computer skills, including familiarity with inventory management software and Microsoft Office.
    • Excellent attention to detail and problem-solving skills.
    • Basic knowledge of health and safety regulations in a warehouse environment.

    Method of Application

    Interested and qualified candidates should send their CV to: employment@simsng.com using the Job Title and preferred location as the subject of the email.

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