Customer Service Representative at Outcess Solutions Nigeria Limited

Responsibilties

• Respond to customer inquiries via phone, email, chat, and social media in a professional manner.
• Resolve customer complaints and provide timely, effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Provide customers with accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Process customer requests, account updates, and service-related transactions.
• Meet established performance targets, including quality, productivity, and customer satisfaction metrics.
• Build and maintain positive relationships with customers through excellent service delivery.
• Adhere to company policies, confidentiality requirements, and customer service standards.

Requirements

• Interested candidates should possess a Bachelor's Degree or HND qualification.
• Previous experience in a customer service or call centre role is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Good computer skills and proficiency in Microsoft Office applications.
• Ability to multitask and work in a fast-paced environment.
• Ability to work independently and as part of a team.