Jobs at JV Management Consulting

Job Summary

• We are seeking a smart, customer-focused, and proactive Customer Service Representative to join their growing team.
• The ideal candidate will be responsible for providing excellent customer support, responding to enquiries, resolving complaints, and ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer enquiries via phone calls, emails, social media, and walk-in visits.
• Provide accurate information about the company's products and services.
• Resolve customer complaints promptly and professionally.
• Process customer requests and maintain accurate customer records.
• Follow up on customer enquiries to ensure complete satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a positive and professional relationship with customers at all times.
• Work collaboratively with other departments to ensure excellent service delivery.

Requirements

• Bachelor's Degree or HND in any discipline.
• Minimum of 2 years' experience in Customer Service, or a similar role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer relationship management skills.
• Target-driven with the ability to achieve sales objectives.
• Good computer proficiency, including Microsoft Office applications.
• Must reside in or around Ikeja, Ogba, Maryland, Oregun, Ojodu, Alausa, Magodo, Agege, or nearby locations.

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Work Schedule: 5 working days per week

Job Responsibilities

• Scan and process parcels accurately using digital scanning devices.
• Document and update parcel information in the company's system.
• Sort and organize parcels for dispatch and delivery.
• Ensure all shipment records are accurate and complete.
• Identify and report discrepancies or damaged parcels.
• Maintain a clean, organized, and efficient work environment.
• Work collaboratively with the operations team to meet daily processing targets.
• Comply with all company operational and safety procedures.

Requirements

• Minimum of OND in any discipline.
• Must be ICT-savvy and comfortable using computers and handheld scanning devices.
• Good attention to detail and accuracy.
• Ability to work night shifts consistently.
• Physically fit and able to work in a fast-paced environment.
• Good communication and teamwork skills.
• Previous experience in logistics,warehouse operations, or e-commerce is an added advantage but not compulsory.