Jobs at Eye Foundation Hospital

Job Summary

• A Customer Service Officer performs informational and service-related duties on behalf of the hospital, the Customer Service Officer‘s responsibilities include answering phones calls, resolving patient queries regarding medical care and direct patients to the proper resources for further assistance with their issues.

Key Responsibilities

• Providing help and advice to customers using the organization’s products or services.
• Communicating promptly, courteously with customers by telephone, email, letter and face to face.
• Producing written information for customers, often involving use of computer packages/software.
• Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
• Improving customer service procedures, policies and standards for the organization.
• Meeting with other managers/team members to discuss possible improvements to customer service;
• Learning about the organization’s products or services and keeping up to date with changes;
• Provide pricing and service delivery information
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, complaints and actions taken.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Assisting in preparing correspondence to be sent out to clients.
• Any other duties assigned from time to time.

Qualifications

• B.Sc / HND in any Social Sciences or Humanities.
• ONLY corps members should apply

Computer-Savvy Skills:

• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}

Core Values:

• Accountability.
• Resourcefulness.
• Ethics.
• Flexibility.
• Respectful Engagement.
• Empathy.

Skills and Competencies:

• Good written and verbal communication skills.
• Attention to Detail.
• Ability to work with minimal supervision
• Ability to work under pressure
• Empathy
• Accurate
• Quick to learn

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Job Summary

• To ensure the effective functioning of a facility to provide an efficient and safe working environment for employees and their activities by using best business practices to manage resources, services, and processes to meet the needs of the company.

Key Responsibilities

• Assist the facility manager in developing and implementing a facility management program including preventative maintenance and life-cycle requirements
• Conduct and document regular facilities inspections
• Ensure compliance with health and safety standards and industry codes
• Allocate and manage facility space for maximum efficiency
• Coordinate intra-office moves
• Assist in managing maintenance and repair of facilities and equipment
• Manages facility refurbishment and renovations
• Obtain quotes and tenders from vendors and suppliers
• Calculate and compare costs for goods and services to maximize cost-effectiveness
• Monitor activities of contract suppliers
• Manage contractor and vendor relationships
• Ensure delivery schedules, quantity and quality criteria are met
• Check completed work by contractors and vendors
• Verify payment and invoicing match contract pricing
• Plan and monitor appropriate facility management staffing levels
• Ensure efficient utilization of facility maintenance staff
• Oversee environmental health and safety
• Assure security of the facility
• Respond to facility and equipment alarms and system failures
• Provide prompt response to requests and issues from facility occupants
• Available for travel to all Eye Foundation Hospital group locations.

Qualification

• Relevant qualification in Engineering field
• Minimum of 4 years’ experience in a similar role and industry.

Skills and Competencies:

• Communication and influencing skills
• Analytical and problem-solving skills
• Decision Making
• The ability to lead and manage team and projects
• Team working
• Attention to detail and ability to see the bigger picture
• Resourcefulness
• Time Management
• A good knowledge of IT packages.

Core Values:

• Accountability
• Resourcefulness
• Ethics
• Flexibility
• Respectful engagement
• Empathy.