Jobs at DSLPharma

Job Summary

• The Customer Satisfaction Representative (CSR) is a sales-focused role responsible for driving revenue growth while ensuring excellent customer experience across assigned regions.
• The role involves managing customer relationships, promoting company products, resolving client concerns, and ensuring consistent market coverage.

Key Responsibilities

• Drive sales of poultry vaccines, medications, and related products within assigned territory.
• Build and maintain strong relationships with distributors, farmers, and key stakeholders.
• Ensure high levels of customer satisfaction through prompt response to inquiries, complaints, and after-sales support.
• Conduct regular field visits to customers and prospects to promote products and gather market intelligence.
• Identify new business opportunities and expand customer base.
• Monitor competitor activities and provide market feedback to management.
• Ensure timely order processing, delivery follow-up, and payment collection.
• Organise product demonstrations, training sessions, and customer engagement activities.
• Maintain accurate records of sales activities, customer interactions, and reports.
• Collaborate with internal teams (logistics, technical, and admin) to ensure seamless service delivery.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales targets.
• Customer retention and satisfaction levels.
• Growth in customer base within the assigned region.
• Timely collection of payments.
• Market coverage and visit frequency.

Requirements & Qualifications

• Bachelor’s Degree in Animal Science, Veterinary Medicine, Agriculture, Business Administration, or related field.
• 2-4 years of experience in sales, preferably in poultry, FMCG, or pharmaceutical industry.
• Strong understanding of poultry farming and animal health products is an advantage.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and manage a territory effectively.
• Willingness to travel extensively within the assigned region.

Key Competencies:

• Customer-focused mindset.
• Strong sales and persuasion skills.
• Problem-solving and complaint resolution ability.
• Relationship management.
• Result-driven and self-motivated

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Job Summary

• The Maintenance Officer will be responsible for ensuring the optimal performance, reliability, and safety of all production and facility equipment.
• The role involves preventive and corrective maintenance, troubleshooting, and supporting continuous improvement initiatives to minimise downtime and enhance operational efficiency.

Key Responsibilities
Equipment Maintenance & Repairs:

• Perform routine inspection, maintenance, and repair of production machinery and equipment
• Diagnose faults and carry out corrective actions promptly
• Ensure minimal downtime through efficient troubleshooting.

Preventive Maintenance:

• Develop and implement preventive maintenance schedules
• Ensure all equipment is serviced in accordance with manufacturer recommendations
• Maintain maintenance logs and service records.

Facility Maintenance:

• Maintain factory utilities such as electrical systems, water systems, HVAC, and other infrastructure
• Ensure all facilities are functioning effectively to support production operations.

Compliance & Safety:

• Ensure all maintenance activities comply with safety regulations and company policies
• Adhere to Good Manufacturing Practices (GMP) where applicable
• Conduct routine safety checks and report hazards.

Equipment Installation & Upgrades:

• Assist in the installation, testing, and commissioning of new equipment
• Support equipment upgrades and modifications.

Collaboration & Support:

• Work closely with the production team to resolve equipment-related issues
• Liaise with external contractors and vendors when required
• Provide technical support during production processes.

Inventory & Spare Parts Management:

• Monitor and manage inventory of spare parts and maintenance tools
• Ensure availability of critical spares to avoid disruptions.

Reporting & Documentation:

• Maintain accurate records of maintenance activities
• Prepare maintenance reports and escalate recurring issues
• Document breakdowns and corrective actions.

Experience & Qualifications

• HND / B.Sc Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field
• Relevant technical certifications are an added advantage
• 3–7 years’ experience in a manufacturing or pharmaceutical environment
• Experience working with production machinery and industrial equipment
• Familiarity with preventive maintenance systems.

Required Skills & Competencies:

• Strong technical and troubleshooting skills
• Basic knowledge of electrical and mechanical systems
• Understanding of GMP and safety standards
• Good problem-solving ability
• Ability to work under pressure and meet deadlines
• Good communication and teamwork skills
• Attention to detail and accuracy
• Basic computer skills (MS Office, maintenance systems).

Behavioral Competencies:

• Dependability and accountability
• Proactiveness and initiative
• Strong work ethic
• Attention to safety and detail
• Team-oriented mindset
• Integrity and professionalism.