Jobs at Whoosh Logistics Nigeria

Role Overview

• We are seeking a highly motivated and detail-oriented intern to support our Customer and Logistics Operations team. 
• This role is ideal for someone who is eager to gain hands-on experience in logistics, customer service, and operations management in a fast-paced startup environment.

Key Responsibilities

• Assist in managing daily logistics and delivery operations
• Monitor and coordinate rider activities to ensure timely deliveries
• Provide real-time support to customers via phone, email, or chat
• Resolve delivery issues and escalate complex problems as needed
• Track orders and ensure accurate updates are provided to customers
• Support rider onboarding and documentation processes
• Maintain and update operational databases and dashboards
• Generate daily/weekly operational reports
• Collaborate with cross-functional teams to improve service delivery

Requirements

• Recent graduate (Business, Logistics, or related field preferred)
• Preferably Male for Gender Balance and Living within the Ikeja axis
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Tech-savvy and comfortable using tools like Excel, Google Sheets.
• Availability to work weekends
• Passion for startups, logistics, and excellent customer experience.

What You’ll Gain

• Real-world experience in logistics and customer operations
• Opportunity to work with a collaborative and innovative team
• A chance to contribute to the growth of a high-impact company

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Responsibilities
What You’ll Do:
B2B Client Acquisition:

• Identify and target potential B2B clients in need of logistics services across various industries.
• Develop and execute strategies to generate leads and convert them into loyal customers.
• Conduct market research to identify emerging business opportunities and untapped segments.

Relationship Management:

• Build and maintain strong relationships with corporate clients, ensuring their logistics needs are met effectively.
• Act as the primary point of contact for key accounts, resolving issues promptly to maintain customer satisfaction.
• Collaborate with the operations team to ensure seamless service delivery for business clients.

Sales Strategy and Execution:

• Create tailored proposals and presentations to showcase the value of Whoosh NG’s logistics solutions to prospective clients.
• Achieve monthly and quarterly sales targets by closing deals and onboarding new B2B clients.
• Negotiate contracts and pricing agreements in alignment with company policies.

Data and Reporting:

• Track and analyze sales performance, providing regular reports to management on client acquisition metrics.
• Monitor industry trends and competitor activity to refine sales strategies and maintain a competitive edge.

Collaboration and Teamwork:

• Work closely with the marketing team to align campaigns with B2B acquisition goals.
• Provide feedback on customer needs and preferences to support product development and service enhancements.

Requirements
What We’re Looking For:

• Candidates should possess a B.Sc Degree
• 1 - 2 years experience in B2B sales, client acquisition, or a similar role.
• Excellent communication and relationship-building skills.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Ability to meet and exceed sales targets in a competitive environment.
• A proactive, self-motivated attitude with a focus on achieving results.
• Knowledge of the logistics industry is a plus.