Customer / Logistics Operations Intern at Whoosh Logistics Nigeria

Role Overview

• We are seeking a highly motivated and detail-oriented intern to support our Customer and Logistics Operations team. 
• This role is ideal for someone who is eager to gain hands-on experience in logistics, customer service, and operations management in a fast-paced startup environment.

Key Responsibilities

• Assist in managing daily logistics and delivery operations
• Monitor and coordinate rider activities to ensure timely deliveries
• Provide real-time support to customers via phone, email, or chat
• Resolve delivery issues and escalate complex problems as needed
• Track orders and ensure accurate updates are provided to customers
• Support rider onboarding and documentation processes
• Maintain and update operational databases and dashboards
• Generate daily/weekly operational reports
• Collaborate with cross-functional teams to improve service delivery

Requirements

• Recent graduate (Business, Logistics, or related field preferred)
• Preferably Male for Gender Balance and Living within the Ikeja axis
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Tech-savvy and comfortable using tools like Excel, Google Sheets.
• Availability to work weekends
• Passion for startups, logistics, and excellent customer experience.

What You’ll Gain

• Real-world experience in logistics and customer operations
• Opportunity to work with a collaborative and innovative team
• A chance to contribute to the growth of a high-impact company