Jobs at Joes & Eves

Job Summary

• We are seeking a professional, customer-focused, and detail-oriented Customer Experience Officer to manage client relationships, handle inquiries and complaints, and ensure an excellent customer experience throughout the client journey.
• The ideal candidate must have strong communication and relationship management skills, with relevant industry experience preferably in real estate, construction, interior design, or related sectors.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, complaints, feedback, and service requests.
• Respond promptly to clients via phone calls, emails, WhatsApp, and other communication channels.
• Manage client relationships from initial inquiry through project completion and after-sales support.
• Provide timely updates on project progress, delivery timelines, and service-related matters.
• Coordinate with Operations, Sales, Project Management, and Administrative teams to resolve customer concerns.
• Handle complaints professionally and ensure timely resolution and follow-up.
• Monitor customer satisfaction and recommend improvements to service delivery.
• Maintain accurate customer records, communication logs, and feedback reports.
• Follow up with clients after project completion to assess satisfaction and encourage referrals and repeat business.
• Schedule client meetings, consultations, site visits, and follow-up appointments.
• Ensure clients receive accurate information about company services, processes, and project timelines.
• Protect confidential customer information and maintain the company's professional image.

Requirements and Qualifications

• Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Public Relations, or a related discipline.
• Minimum of 4–6 years' relevant experience in customer experience, customer service, client relations, or a similar role.
• Experience in real estate, construction, interior design, property development, or related industries is strongly preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and relationship management abilities.
• Ability to manage complaints and difficult customer situations professionally.
• Good organizational skills, attention to detail, and effective follow-up abilities.
• Proficiency in Microsoft Office, email, WhatsApp Business, and customer relationship management tools.
• Must be professional, courteous, customer-focused, and willing to work in Lekki, Lagos.

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Job Summary

• We are seeking an experienced and results-driven Operations Manager to oversee daily business operations, manage project execution, supervise operational and administrative teams, and ensure efficient service delivery, cost control, and compliance with company standards.
• The ideal candidate must have extensive operational management experience, strong leadership skills, and a proven track record of managing teams and coordinating construction, interior design, and fit-out projects.

Key Responsibilities

• Oversee and coordinate all daily business operations, including construction, interior design, and project execution.
• Plan, manage, and monitor projects to ensure timely delivery, quality workmanship, and adherence to approved budgets.
• Directly supervise all Operations and Administrative staff, as well as subcontractors, artisans, and other relevant personnel.
• Set performance targets, assign responsibilities, monitor productivity, and enforce accountability across supervised teams.
• Coordinate procurement, material sourcing, inventory, logistics, equipment, and resource allocation.
• Monitor project budgets, operational expenses, cash flow requirements, and cost-control measures.
• Conduct regular site visits and inspections to assess project progress, quality, and compliance with safety standards.
• Coordinate with clients, architects, interior designers, consultants, suppliers, and subcontractors.
• Develop and implement operational policies, procedures, and workflow improvements.
• Prepare periodic operational reports, project updates, and performance reviews for management.
• Identify operational risks, resolve challenges, and implement corrective actions to improve efficiency.
• Ensure proper utilization and accountability for company assets, materials, tools, and equipment.
• Ensure compliance with company policies, contractual obligations, project specifications, and applicable health and safety regulations.
• Drive operational efficiency, workforce productivity, client satisfaction, and overall business performance.

Direct Reports:
The Operations Manager will directly supervise and coordinate:

• All Operations Staff
• All Administrative Staff
• Subcontractors
• Artisans and Installation Teams
• Site Supervisors and relevant Project Personnel
• Other operational personnel assigned by management

The role requires effective coordination of all supervised personnel to ensure smooth daily operations, timely project delivery, adherence to company procedures, and achievement of business objectives.

Requirements and Qualifications

• Bachelor's degree or HND in Business Administration, Operations Management, Project Management, Civil Engineering, Building Technology, Architecture, or a related discipline.
• 7 to 10years' relevant professional experience, preferably within the construction, Real estate,interior design, or fit-out industry.
• At least 4 years of experience in a supervisory or management role, with responsibility for leading teams and overseeing operational activities.
• Proven experience managing construction or interior design projects, operational budgets, procurement, contractors, and administrative functions.
• Strong knowledge of construction processes, interior fit-outs, project scheduling, resource planning, and cost management.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Strong organizational, financial management, and decision-making abilities.
• Proficiency in Microsoft Office and relevant project management tools.
• Ability to manage multiple priorities, meet deadlines, and work effectively under pressure.
• Must be available to work in Lekki, Lagos.

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Requirements

• Relevant educational qualifications and professional experience in the applicable field.
• Proven experience in automotive sales, heavy construction equipment, vehicle assembly, or workshop operations, depending on the role.
• Strong communication, leadership, customer service, and problem-solving skills, as applicable to the position.
• Candidates with relevant industry experience are strongly encouraged to apply.