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  • Posted: May 26, 2023
    Deadline: Jun 4, 2023
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    ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the ...
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    Customer Experience Officer

    Summary

    • Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

    Responsibilities

    • Tracking customer experiences across online and offline channels, devices, and touch points.
    • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
    • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
    • Identifying customer needs and taking proactive steps to maintain positive experiences.
    • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
    • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
    • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
    • Documenting processes and logging technical issues, as well as customer compliments and complaints
    • Keeping informed of industry trends and new CRM technologies.​

    Requirements

    • Candidates should possess a Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
    • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
    • Extensive experience in gathering and interpreting customer experience information.
    • Solid knowledge of online customer engagement platforms and channels.​
    • Great organizational and time management abilities
    • Excellent verbal & phone communication skills, with active listening
    • Excellent relationship management skills and highly developed emotional intelligence

    go to method of application »

    Relationship Manager

    Summary

    • The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
    • He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
    • He / she must be able to develop profitable business with new and existing customers.

    Responsibilities

    • Opening and closing of new businesses.
    • Registration of new clients and/ or staff of organizations
    • Processing of RSA form for timely generation of pins.
    • Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
    • Sales of Additional Voluntary Contribution to clients alongside their RSA.
    • Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
    • Ensure that accounts opened are funded

    Requirements

    • Bachelor's Degree from an Accredited University
    • Minimum of 2 years of professional working experience in the financial service industry​

    go to method of application »

    Relationship Manager

    Summary

    • The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
    • He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
    • He / she must be able to develop profitable business with new and existing customers.

    Responsibilities

    • Opening and closing of new businesses.
    • Registration of new clients and/ or staff of organizations
    • Processing of RSA form for timely generation of pins.
    • Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
    • Sales of Additional Voluntary Contribution to clients alongside their RSA.
    • Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
    • Ensure that accounts opened are funded

    Requirements

    • Bachelor's Degree from an Accredited University
    • Minimum of 2 years of professional working experience in the financial service industry​

    go to method of application »

    Call Center Agent

    Summary

    • Highly responsible for the timely management of calls (both inbound and outbound)
    • Identifying customers’ needs and providing appropriate solutions to their complaints.

    Responsibilities

    • Answer incoming calls and respond to customer’s emails
    • Management and resolve customer complaints
    • Sell products and place customer orders in the computer system
    • Identify and escalate issues to supervisors
    • Provide product and service information to customers
    • Research required information using available resources
    • Research, identify, and resolve customer complaints using applicable software
    • Process orders, forms, and application
    • Route calls to appropriate resources
    • Document all call information according to standard operating procedures
    • Recognize, document, and alert the management team of trends in customer calls
    • Follow up customer calls where necessary
    • Upsell products and services
    • Complete call logs and reports
    • Other duties as assigned.

    Requirements

    • A First Degree in a relevant field
    • 1-3 years of experience in a call center environment​
    • Technical expert in related computer applications.
    • Able to react effectively and calmly in emergencies.
    • Able to maintain customer confidentiality.​
    • Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
    • Excellent verbal & phone communication skills, with active listening
    • Excellent relationship management skills and highly developed emotional intelligence
    • Proficient in relevant computer applications.

    Language Proficiency:

    • Hausa, Igbo, Yoruba Fluency.

    Method of Application

    Use the link(s) below to apply on company website.

     

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