Jobs at ARM Hold Co.

Summary

• Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touch points.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.​

Requirements

• Candidates should possess a Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.​
• Great organizational and time management abilities
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence

go to method of application »

Summary

• The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
• He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
• He / she must be able to develop profitable business with new and existing customers.

Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA.
• Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• Ensure that accounts opened are funded

Requirements

• Bachelor's Degree from an Accredited University
• Minimum of 2 years of professional working experience in the financial service industry​

go to method of application »

Summary

• The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
• He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
• He / she must be able to develop profitable business with new and existing customers.

Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA.
• Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• Ensure that accounts opened are funded

Requirements

• Bachelor's Degree from an Accredited University
• Minimum of 2 years of professional working experience in the financial service industry​

go to method of application »

Summary

• Highly responsible for the timely management of calls (both inbound and outbound)
• Identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned.

Requirements

• A First Degree in a relevant field
• 1-3 years of experience in a call center environment​
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.​
• Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
• Proficient in relevant computer applications.

Language Proficiency:

• Hausa, Igbo, Yoruba Fluency.