Job Openings at Zkteco Biometric Limited

Job Description

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions
• Answer both general/specific customer questions about the company’s products
• Meet personal/customer service team sales targets and call-handling quotas
• Provide potential and existing customers with exceptional customer service

Qualifications

• First Degree in Mass Communications, Computer Science, Marketing, and related fields is an added advantage
• Graduates who have completed their Higher Education programs and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).
• Confident with phone inquiries
• Knowledge of CRM tools
• Excellent verbal and written communication skills
• Ability to collaborate with teams
• Attention to detail and critical thinking
• Ability to work in a fast paced environment
• Experience in Customer Service is an added advantage

Remuneration 

• Competitive
• Preferably Female for Gender Balance 

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 Duties and Responsibilities:

• Contact potential clients to establish rapport and arrange meetings to upsell company products.
• Developing quotes and proposals for clients.
• Responsible for searching for bids and the full cycle of the acquired projects.
• Provide product and sales training to clients.
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Informing management of possible product improvements and changes to ensure that company products meet current market needs.
• Constantly develop new strategies to increase sales e.g identify markets to target with advertising and promotional efforts or determine how to best set the company apart from its competitors.
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers and encourage purchases.
• Conduct extensive online research, at all times understanding marketing and sales strategies from all major ecommerce retailers.
• Actively participate in scheduled internal weekly and annual sales meetings, preparing in advance to share relevant and beneficial information.
• Establish productive, professional relationships with key personnel in assigned partner accounts.
• Liaise with technical support team members regarding customer requests or technical questions from customers.
• Attend trade exhibitions and industry events to learn about cutting-edge products and sales.

 Job Requirements

• Bachelor's degree from a reputable higher education institution
• Not less than 4 years of relevant work experience
• Highly motivated and target driven
• Established relation with integrators/installers is an advantage
• Ability to work in a fast-paced environment
• Excellent analytical and problem-solving skills
• Exceptional negotiation and decision-making skills
• Proficient in Microsoft Office application and ZOHO

 Additional Requirements

• Prior Experience in a Tech Space is an added advantage
• Knowledge of Partnership Deals and Project Management
• Strong business acumen
• Experience in Digital Outdoor space

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Job Description

• Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware/software problems
• Actively update, maintain, and monitor all aspects of the company’s product devices
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all product-related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for company products

Qualifications

• First Degree in Computer Engineering, Cyber Security, Systems Engineering, and Electrical Electronics Engineering is an added advantage.
• Graduates who have completed their Higher Education programs and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).
• Ability to work under pressure
• Ability to prioritize tasks based on urgency and importance
• Motivation to learn new skills and technologies
• Critical thinking and problem-solving skills
• Great interpersonal and communication skills

Remuneration 

• Competitive
• Preferably Male for Gender Balance