Jobs at Multipro Consumer Products Limited

Role Purpose

• To ensure seamless order fulfillment and a consistently positive customer experience from the point of order placement through to final delivery.

Key Responsibilities 

• Manage end-to-end order tracking and delivery coordination to ensure timely and accurate fulfillment.
• Handle customer queries, complaints, returns, and refunds in a professional and timely manner.
• Monitor customer satisfaction levels and post-order experience to identify areas for improvement.
• Collaborate closely with operations and CRM teams to establish effective feedback loops and resolve recurring issues.
• Continuously identify and implement process improvements to enhance service quality and operational efficiency.

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• First Response Time & Resolution Time
• Order Fulfillment Success Rate
• Return & Refund Rate

 Skills & Competencies

• Strong customer service management capabilities with a customer-first mindset.
• Excellent problem-solving skills and a proactive approach to process improvement.
• Outstanding communication and coordination skills across cross-functional teams.
• Hands-on experience with CRM and ticketing systems for issue tracking and resolution.

Ideal Background:

• Minimum of 3 years of experience in customer support, logistics, or operations.
• Prior experience in an e-commerce or retail environment is highly desirable.
• If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, operations-driven environment, we would love to hear from you.

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Role Purpose

• To drive repeat purchases and long-term customer loyalty through strategic lifecycle marketing, targeted retention campaigns, and well-structured loyalty programs.

Responsibilities

• Plan and execute multi-channel campaigns across email, SMS, and push notifications to engage and retain customers.
• Design and manage loyalty and reward programs that incentivize repeat purchases and deepen brand affinity.
• Segment customers based on behavior, purchase history, and lifecycle stage to deliver targeted and personalized campaigns.
• Track key customer lifecycle metrics, identify drop-off points, and implement strategies to improve retention and engagement.

KPI

• Repeat Purchase Rate
• Customer Lifetime Value (CLV)
• Retention Rate
• CRM-Driven Revenue
• Coupon Redemption Rate

Skills and Competencies:

• Proficiency in CRM platforms and marketing automation tools such as MoEngage, Braze, or HubSpot.
• Strong expertise in customer segmentation and lifecycle marketing strategies.
• Experience with A/B testing and data-driven campaign optimization.
• Analytical mindset with the ability to translate data insights into actionable marketing decisions.

Ideal Background:

• Minimum of 3 years of experience in CRM, lifecycle marketing, or retention marketing.
• Prior experience working with e-commerce or Direct-to-Consumer (D2C) brands.
• If you are passionate about building lasting customer relationships and driving measurable growth through data-led marketing, we would love to hear from you.