Job Vacancies at Maersk Line

Key Responsibilities

• The main responsibility of the position is to ensure a smooth operation / service delivery of all shipments.
• Ensure that customers are daily updated on the status of their cargo.
• Follow local Customer Experience procedures which are in line with global SOP.
• Daily TrakIT Updates to ensure we have a record of the shipment status Use designated systems as the daily tools.
• Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs.
• Communicate non-conformance of service and data quality.
• Regular receipt of manifests and ensure that documentation and railing / tracking of containers is done in time.
• Receipt of Shipping instructions coordinate booking with documentation.
• Coordinate the positioning of trucks for loading and dispatch of loaded and well sealed trucks to Lagos with full documentation.
• Maintain daily operation & communication with internal and external customers, including order validation and acceptance.
• Meet customer’s satisfaction per customer service’s instruction
• Ensure all queries related to delivery from internal and external parties are attended quickly and properly.
• Respond to all enquiries via email, letter or telephone in a timely manner no later than 24 hours after receipt.
• Be punctual to work and all business appointments.
• Ensure that the Maersk Line vision and core values guide you.

He/she will be responsible to:

• Ensures that all import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements
• Reports daily movements, service failure issues and other challenges to Team Lead
• Provide proactive support to own customers across all the service channels
• Coordinate inland delivery processes
• Ensure that as a company Maersk always abides by the statutory requirements.
• Maintains data integrity through accurate inputs/updates to all related systems
• Demonstrate continuous improvement in reducing customer efforts through collaboration and data-driven approach
• Identify and provide advocacy for methods and measures to drive inland, positioning and storage costs down
• Actively own the follow up on ocean booking and L&S files to ensure we deliver as promised and proactively update customers on deviations.

Qualifications & Requirements

• International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
• Should have a minimum of 3 years working experience.
• Microsoft Package (Word, Excel, Power Point, Access).
• Fluent English. Writing/Speaking

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Opportunity

• No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways in order to keep them up with development of technological changing.
• In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.
• We Offer a career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.
• The environment is dynamic with focus on high performance, results, and respect for our employees; you are valued as part of our team

Key Responsibilities

• Checking hand-over documents from mill and imports, check inbound and outbound vehicle seals, printing WMS labels and executing WMS and ERP transactions.
• Prepare reports for material status and ensure compliance to all customer requirements.
• Maintain accuracy of all process stock movements according to inventory procedures and ensure compliance to all SOPs. Monitor all issues and discrepancies for all material processes.
• Work closely with the inventory control manager to monitor supply levels and submit purchasing recommendations on a regular basis to warehouse site manager
• Ensuring team adheres to the standard processes and customer Specific IOP’s and monitors respective KPI’s
• Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Own customer experience. Contribute to achieve best in class Customer Service.
• Enhance Customer Service
• Ensure a high data quality and timeliness
• Work occasionally overtime.

Qualifications and Education Requirements

• HND or B.Sc Degree in Computer Science or any other related field.
• 3 year's experience as a data entry operator or similar.
• Excellent typing abilities.
• Excellent time management and multitasking abilities.
• Proficiency in data capturing and office management software such as MS Office and Google Suite.
• The ability to manage and process high volumes of data accurately.
• Good understanding of databases and digital and paper filing systems.
• Knowledge of administrative and clerical operations.
• Keen eye for detail and the ability to concentrate for extended periods.
• Excellent verbal and written communication skills.