Job Roles at Moniepoint Inc. (Formerly TeamApt Inc.)

Responsibilities
Conversion

• Calling customers who have started the “see what you can get” process but abandoned it.
• Calling customers who received a provisional offer but didn’t accept it.
• Calling customers who are stuck on the KYC/Loan request process
• Calling customers who have not accepted the final approved loan or haven’t disbursed their loans

Lead Generation

• Calling customers who have completed their previous loans with good repayment performance but have not yet renewed
• Calling customers who qualify but have never taken a loan
• Calling customers related to any special growth campaigns that we might run e.g. the WhatsApp campaign or a campaign to call prequalified customers

Qualifications

• A minimum of a B.Sc/H.ND in any business related discipline
• A minimum of 2 years of experience in credit risk or field verification is an added advantage

Relevant Skills

• Apt attention to detail
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance

go to method of application »

About The Role

• The Transaction Monitoring Analyst will work under the guidance of the Lead, Fraud Solutions Management to detect and prevent fraudulent/suspicious transactions from customers’ accounts. Transaction Monitoring Officers will work collaboratively with the fraud prevention officers and fraud investigation and prosecution officers to ensure that fraud risks are effectively managed.

Duties & Responsibilities

The Transaction Monitoring Analyst will:

• Analyze E-Channel transactions and identify suspicious and unusual patterns and behaviors
• Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows.
• Contact customers to verify the authenticity of transactions using the enterprise’s applications and tools
• Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions.
• Monitor customers’ accounts and transactions to determine those with high fraud risks.
• Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
• Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements.

Qualifications

• Bachelor's degree in a relevant field (such as accounting, business administration, computer science, IT, information security, economics). Relevant accounting or security certifications such as ACA, CFE, Security+ is an added advantage.

Experience

• 2 - 4 years experience in transaction monitoring, customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries. A combination of any two or more experience(s) is a strong advantage.

Competencies

• Strong understanding of payment transaction trends and account statement analysis.
• An excellent team player, target driven, and highly motivated.
• Excellent analytical and problem-solving skills.
• Excellent understanding of transaction routing and processing.
• Strong verbal, speaking and written communication and interpersonal skills.
• Excellent time management skills
• Knowledge of banking or FinTech industry regulations or standards may be necessary.