Jobs at Domeo Resources International (DRI)

Main Function

• The Customer Care Representative will be responsible for managing customer interactions, resolving complaints, handling inquiries, and ensuring exceptional customer experiences across the organization's hospitality and service operations.
• The role requires strong communication skills, professionalism, and the ability to maintain positive customer relationships in a fast-paced environment.

Role Responsibilities
Customer Service and Support:

• Attend to customer inquiries, complaints, and requests professionally
• Provide accurate information about products, services, events, and promotions
• Ensure prompt resolution of customer issues and escalate where necessary
• Maintain positive and professional customer interactions
• Communication and Relationship Management
• Build and maintain strong customer relationships
• Follow up on customer feedback and service recovery processes
• Support customer retention and satisfaction initiatives
• Maintain professionalism across all communication channels

Operational Support:

• Coordinate with restaurant, bar, kitchen, and operations teams to resolve service issues
• Assist with reservations, bookings, and customer requests
• Maintain records of customer interactions and complaints

Reporting and Documentation:

• Prepare reports on customer complaints and feedback trends
• Escalate recurring service issues to management
• Support the implementation of customer service improvements

Qualifications and Requirements
Education and Certifications:

• Bachelor's degree, HND, or OND in Mass Communication, Business Administration, Marketing, or a related discipline

Experience:

• 0–3 years of experience in customer service or customer care roles
• Hospitality, restaurant, lounge, or resort customer service experience will be an added advantage

Skills:

• Communication and Interpersonal Skills
• Excellent verbal and written communication skills
• Strong customer relationship management and conflict resolution abilities
• Professional appearance and conduct
• Organizational and Problem-Solving Skills
• Ability to multitask and work under pressure
• Strong attention to detail and organizational skills
• Positive attitude and customer-focused mindset

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Main Function

• The Chief Security Officer will oversee all security operations within the organization to ensure the safety of guests, staff, assets, and facilities.
• The role involves supervising security personnel, implementing security procedures, monitoring operational risks, and ensuring effective incident response within hospitality operations.

Role Responsibilities
Security Operations Management:

• Supervise daily security activities across operational units.
• Develop and implement security procedures and access control measures.
• Monitor surveillance systems and security operations.
• Conduct routine patrols and security inspections.

Risk and Incident Management:

• Investigate security incidents, theft, vandalism, or breaches.
• Prepare incident reports and recommend corrective actions.
• Ensure prompt response to emergencies and operational threats.
• Coordinate with law enforcement agencies when necessary.

Team Leadership and Compliance:

• Supervise, train, and schedule security personnel.
• Ensure compliance with safety and security procedures.
• Conduct security briefings and awareness programs.
• Maintain proper security records and documentation.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree, HND, OND, or relevant security certification.
• Professional security or safety certifications will be an added advantage.

Experience:

• 4–7 years of experience in security management or related roles.
• Must have relevant experience in hospitality, hotel, lounge, resort, or commercial operations.
• Proven experience supervising security teams.

Skills:
Leadership and Security Skills:

• Strong leadership and conflict resolution abilities.
• Good understanding of security operations and risk management.
• Ability to respond effectively during emergencies.

Communication and Professionalism:

• Excellent communication and reporting skills.
• High level of integrity and professionalism.
• Ability to work flexible hours and shifts.