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    • Customer Care Representative at Canpel Revenue Services

    Posted: Aug 14, 2020
    Deadline: Not specified
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  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).

    Customer Care Representative

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be ajsked to process orders, notifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Customer Service Representative Responsibilities:

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.
    • Customer Service Representative Requirements:
    • High school diploma, general education degree or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.Ability to work with a team

    Method of Application

    Interested and qualified candidates should forward their CV to: Vacancy@canpelrevenue.com.ng using the position as subject of email.

  • Apply Now
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