Jobs at Domeo Resources International (DRI)

Main Functions

• The Cost Control Supervisor will oversee cost monitoring, inventory management, and expense control processes across operational departments.
• The role involves analyzing operational costs, minimizing wastage, improving profitability, and ensuring effective inventory accountability within hospitality operations.
• The ideal candidate should possess strong analytical skills and experience in hospitality cost control systems.

Role Responsibilities
Cost Monitoring and Analysis:

• Monitor food, beverage, and operational costs across departments.
• Analyze cost trends and prepare cost control reports.
• Identify wastage, leakages, and inefficiencies affecting profitability.
• Recommend corrective measures to improve operational efficiency.

Inventory and Stock Control:

• Supervise inventory management and stock reconciliation processes.
• Conduct routine stock audits and inventory verification.
• Monitor stock movement and ensure proper documentation.
• Ensure adequate stock levels while minimizing overstocking and wastage.

Financial and Operational Compliance:

• Ensure compliance with company cost control procedures and SOPs.
• Review invoices, requisitions, and supplier transactions.
• Support implementation of internal control systems.
• Collaborate with finance and operations teams to improve accountability.

Reporting and Team Supervision:

• Prepare periodic cost analysis and inventory reports.
• Supervise and support cost control assistants and store personnel.
• Train operational staff on inventory and cost control procedures.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree or HND in Accounting, Finance, Business Administration, or related disciplines
• Professional accounting or inventory management certifications will be an added advantage.

Experience:

• 4 - 6 years’ experience in cost control or inventory management.
• Must have strong experience in hospitality, restaurant, lounge, or resort operations.
• Good understanding of food and beverage cost management.

Skills
Analytical and Technical Skills:

• Strong analytical and reporting skills.
• Proficiency in Microsoft Excel and inventory management systems.
• Good understanding of accounting and inventory procedures.

Leadership and Organizational Skills:

• Strong leadership and supervisory abilities.
• Excellent attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines.

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Reports to: Finance Manager / Cost Control Supervisor

Main Function

• The Account / Cost Officer will be responsible for monitoring financial transactions, controlling operational costs, and maintaining accurate financial records within the organization.
• The role involves tracking expenses, preparing cost reports, monitoring inventory usage, and supporting financial accountability across restaurant, bar, kitchen, and hospitality operations.
• The ideal candidate must be analytical, detail-oriented, and experienced in hospitality cost management and accounting processes.

Role Responsibilities
Financial and Cost Control:

• Monitor daily operational costs and expenses across departments.
• Track inventory usage, wastage, and stock movement.
• Prepare daily, weekly, and monthly cost analysis reports.
• Verify invoices, purchase orders, and supplier transactions.
• Ensure proper costing of food, beverages, and operational supplies.

Accounting Operations:

• Maintain accurate accounting records and documentation.
• Reconcile sales, cash transactions, and expense records.
• Support payroll processing and expense tracking.
• Assist with budget monitoring and financial reporting.
• Ensure compliance with accounting standards and company policies.

Inventory and Operational Monitoring:

• Conduct routine stock checks and inventory reconciliation.
• Monitor kitchen, bar, and store consumption patterns.
• Identify cost leakages and recommend corrective measures.
• Support implementation of internal controls and operational procedures.

Reporting and Compliance:

• Prepare financial and cost control reports for management.
• Maintain proper filing and documentation of financial records.
• Support internal and external audit exercises.
• Ensure compliance with operational and financial procedures.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s degree or HND in Accounting, Finance, Economics, or related discipline.
• Professional accounting certifications will be an added advantage.

Experience:

• Minimum of 2–4 years’ experience in accounting or cost control roles.
• Must have relevant experience in hospitality, restaurant, lounge, or resort operations.
• Strong understanding of inventory management and cost control procedures.

Skills:
Financial and Analytical Skills:

• Strong numerical and analytical abilities.
• Good understanding of accounting principles and cost management.
• Proficiency in Microsoft Excel and accounting software.

Organizational and Communication Skills:

• Strong attention to detail and accuracy.
•  Good communication and reporting skills.
• Ability to work under pressure and meet deadlines.

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Main Function

• The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring smooth service delivery, guest satisfaction, safety, and compliance with operational standards.
• The role acts as the senior representative of management during overnight hours, handling guest concerns, supervising staff, and ensuring accurate end-of-day processes.
• The ideal candidate must be responsible, detail-oriented, and capable of managing operations independently during night hours.

Role Responsibilities
Night Operations Management:

• Oversee all hotel operations during the night shift.
• Ensure smooth functioning of front office, housekeeping, security, and maintenance activities.
• Act as the primary point of contact for all operational matters during the night.
• Ensure all departments operate efficiently and in line with company standards.

Guest Service and Satisfaction:

• Handle guest inquiries, complaints, and special requests promptly.
• Ensure all guests receive professional and courteous service.
• Monitor guest satisfaction and resolve issues effectively.
• Manage late arrivals, early departures, and VIP guest requirements.

Financial and Night Audit Oversight:

• Supervise night audit processes and ensure accurate financial reconciliation.
• Review daily revenue reports, transactions, and system postings.
• Ensure all billing, payments, and documentation are accurate.
• Report discrepancies or irregularities to management.

Team Supervision:

• Supervise night shift staff including front desk, security, housekeeping, and maintenance personnel.
• Ensure staff are present, productive, and adhering to policies.
• Provide guidance and support to staff during night operations.

Safety, Security, and Compliance:

• Ensure the safety and security of guests, staff, and hotel property.
• Monitor security operations and respond to incidents or emergencies.
• Conduct night inspections of the property to identify risks or irregularities.
• Ensure compliance with safety procedures and hotel policies.

Reporting and Documentation:

• Prepare and submit night shift reports detailing operations, incidents, and key activities.
• Maintain accurate logs of guest interactions, complaints, and resolutions.
• Document any operational issues for follow-up by day management.

Coordination and Communication:

• Ensure smooth handover between day and night shifts.
• Communicate important updates to relevant departments.
• Coordinate emergency responses and operational decisions when required.

Experience / Qualifications

• Bachelor’s Degree or HND in Hospitality Management or related field
• 5–8 years experience in hotel operations, with at least 2–3 years in a supervisory role
• Experience in front office or night audit operations is highly desirable
• Knowledge of hotel PMS and financial reconciliation processes
• Professional hospitality certifications are an added advantage.

Competencies / Skills:

• Strong leadership and decision-making skills
• Excellent customer service and problem-solving abilities
• Good knowledge of hotel operations and front office systems
• Financial awareness and reporting skills
• Ability to work independently and handle pressure
• Effective communication and coordination skills
• Behavioural Qualities / Other Competences
• High level of integrity and professionalism
• Calm, composed, and reliable
• Strong attention to detail
• Responsible and accountable
• Proactive and solution-driven
• Ability to manage emergencies effectively.

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Main Function

• The Client Relations Executive (CRE) serves as the primary point of contact for guests, ensuring an exceptional and personalized experience from arrival to departure.
• As a key member of the Front Office team, the CRE is responsible for guest reception, relationship management, VIP guest handling, complaint resolution, and service coordination to deliver superior luxury hospitality standards.
• The ideal candidate must possess exceptional communication skills, a polished appearance, emotional intelligence, and a passion for delivering memorable guest experiences.

Role Responsibilities
Guest Reception and Experience Management:

• Welcome guests warmly and professionally upon arrival.
• Ensure a seamless check-in and check-out experience.
• Escort VIP guests and provide personalized assistance when required.
• Serve as the first point of contact for guest inquiries, requests, and concerns.
• Create memorable guest experiences through attentive and proactive service.

Client Relationship Management:

• Build and maintain strong relationships with guests to encourage repeat patronage.
• Recognize returning guests and maintain records of guest preferences.
• Ensure guests receive personalized attention throughout their stay.
• Follow up with guests to ensure satisfaction with hotel services.

VIP and Special Guest Handling:

• Coordinate special arrangements for VIPs, dignitaries, executives, and long-stay guests.
• Ensure VIP amenities, room preparations, and personalized services are properly executed.
• Maintain discretion and confidentiality when handling high-profile guests.

Guest Complaint Resolution:

• Address guest concerns promptly, professionally, and effectively.
• Investigate service issues and coordinate with relevant departments for resolution.
• Escalate critical concerns to management where necessary.
• Follow up to ensure guest satisfaction after resolution.

Front Office Operations Support:

• Assist with guest registration, reservations, room allocations, and information services.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and Maintenance teams.
• Ensure accurate guest information is maintained within hotel systems.
• Support smooth daily front office operations.

Concierge and Information Services:

• Provide information regarding hotel facilities, services, local attractions, transportation, and events.
• Assist guests with restaurant reservations, transportation arrangements, and special requests.
• Coordinate airport transfers and chauffeur services where required.

Guest Feedback and Service Improvement:

• Collect guest feedback through direct interaction and surveys.
• Identify opportunities to improve guest satisfaction and service quality.
• Prepare guest experience reports and recommendations for management review.

Brand Representation:

• Serve as an ambassador of the hotel brand by consistently demonstrating luxury hospitality standards.
• Maintain impeccable grooming, appearance, and professional conduct.
• Promote hotel services and facilities to enhance guest engagement and revenue opportunities.

Key Performance Indicators (KPIs)

• Guest satisfaction scores
• Guest retention and repeat visit rates
• Resolution time for guest complaints
• Quality of VIP guest experiences
• Online guest review ratings
• Front office service efficiency
• Customer feedback and service excellence metrics

Experience / Qualifications

• Bachelor's Degree or HND in Hospitality Management, Business Administration, Mass Communication, Public Relations, or a related discipline
• 3–5 yearsexperience in guest relations, front office operations, customer service, or hospitality
• Experience in a luxury hotel, premium hospitality establishment, or customer-facing environment is highly desirable
• Knowledge of hospitality software and guest management systems is an added advantage
• Professional certifications in customer service, hospitality, or guest relations will be an added advantage

Competencies / Skills:

• Exceptional customer service and guest relations skills
• Excellent verbal and written communication abilities
• Strong interpersonal and relationship-building skills
• Conflict resolution and problem-solving capabilities
• Knowledge of luxury hospitality service standards
• Front office operations and guest management expertise
• Proficiency in hotel reservation and property management systems

Behavioural Qualities / Other Competences:

• Professional, polished, and well-groomed appearance
• High level of emotional intelligence and empathy
• Friendly, approachable, and service-oriented personality
• Strong attention to detail
• Ability to remain calm and composed under pressure
• High level of integrity, discretion, and confidentiality
• Positive attitude and commitment to excellence.

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Main Functions

• The Head of Finance is responsible for overseeing the overall financial management and accounting operations of the hotel to ensure financial stability, profitability, compliance, and operational efficiency
• The role provides strategic financial leadership through budgeting, financial planning, reporting, internal controls, revenue monitoring, and cost management in line with hospitality industry standards.
• The ideal candidate must possess strong financial expertise, leadership capabilities, analytical skills, and extensive experience in hotel or hospitality finance operations.

Role Responsibilities
Financial Strategy and Management:

• Provide strategic financial leadership and support to hotel management.
• Develop and implement financial strategies aligned with organizational objectives.
• Advise management on financial planning, investment opportunities, and operational performance.
• Support business growth through sound financial analysis and recommendations.

Financial Reporting and Analysis:

• Oversee preparation of daily, weekly, monthly, and annual financial reports.
• Ensure timely preparation of profit and loss statements, balance sheets, and cash flow reports.
• Analyze financial performance and provide actionable insights to management.
• Monitor financial KPIs including revenue, occupancy performance, ADR, RevPAR, GOP, and operational costs.

Budgeting and Forecasting:

• Lead annual budgeting and financial forecasting processes.
• Monitor departmental budgets and ensure adherence to approved financial plans.
• Analyze variances between actual and budgeted figures and recommend corrective actions.
• Support departmental heads in financial planning and cost optimization.

Revenue and Cost Control:

• Monitor hotel revenue streams including rooms, food & beverage, events, and other services.
• Implement effective cost-control measures without compromising service quality.
• Oversee inventory cost monitoring and operational expense management.
• Ensure proper financial controls are in place to minimize waste, fraud, and losses.

Accounting Operations:

• Oversee all accounting functions including accounts payable, receivable, payroll, taxation, and reconciliations.
• Ensure accurate recording of financial transactions and proper maintenance of accounting records.
• Supervise bank reconciliations, cash management, and financial documentation.
• Ensure compliance with accounting standards and statutory requirements.

Internal Controls and Compliance:

• Develop and maintain strong internal control systems.
• Ensure compliance with tax regulations, financial policies, and hospitality industry standards.
• Coordinate internal and external audits and implement audit recommendations.
• Maintain confidentiality and integrity of all financial information.

Team Leadership and Development:

• Lead and supervise the finance and accounting team.
• Provide training, mentorship, and performance management for finance staff.
• Promote accountability, professionalism, and continuous improvement within the department.

Cash Flow and Treasury Management:

• Monitor cash flow, liquidity, and working capital requirements.
• Ensure effective management of hotel funds and financial resources.
• Oversee banking relationships and financial transactions.

Procurement and Asset Oversight:

• Monitor procurement processes to ensure financial compliance and cost efficiency.
• Support inventory and asset management procedures.
• Ensure proper tracking and depreciation of hotel assets.

Reporting and Stakeholder Engagement:

• Prepare financial presentations and reports for executive management and stakeholders.
• Provide financial insights to support strategic decision-making.
• Liaise with regulatory bodies, auditors, financial institutions, and tax authorities where necessary.

Experience / Qualification

• Bachelor’s Degree or HND in Accounting, Finance, Economics, or related discipline
• Professional certification such as ICAN, ACCA, ANAN, or equivalent is required
• Master’s degree in Finance, Accounting, or Business Administration is an added advantage
• 8 - 10 years experience in finance or accounting, with at least 4–6 years in a senior finance management role within the hospitality industry
• Strong knowledge of hotel financial operations, budgeting, revenue management, and internal controls
• Experience with hospitality accounting systems and ERP software is highly desirable.

Competencies / Skills:

• Strong financial management and accounting expertise
• Advanced analytical and reporting skills
• Budgeting, forecasting, and cost-control abilities
• Knowledge of hospitality financial operations and revenue management
• Leadership and team management skills
• Proficiency in accounting software and Microsoft Excel
• Strong communication and presentation skills
• Behavioural Qualities / Other Competences:
• High level of integrity and confidentiality
• Strategic and results-oriented mindset
• Strong attention to detail and accuracy
• Professional and accountable
• Ability to work under pressure and meet deadlines
• Strong problem-solving and decision-making abilities.

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Reports to: Finance Manager
Direct Reports: Accounts Assistants / Cashiers

Main Function

• The Accountant will be responsible for managing the organization’s financial records, preparing financial reports, monitoring transactions, and ensuring compliance with accounting standards and company policies.
• The role requires strong financial management skills, accuracy, and experience handling hospitality or restaurant accounting operations.

Role Responsibilities
Financial Management:

• Prepare and maintain accurate financial records and reports.
• Monitor income, expenses, and daily financial transactions.
• Prepare monthly, quarterly, and annual financial statements.
• Manage reconciliations for bank accounts, sales, and operational expenses.
• Support budget preparation and financial forecasting.

Accounting Operations:

• Process invoices, payments, payroll, and supplier transactions.
• Maintain proper accounting documentation and records.
• Ensure accurate posting of transactions into accounting systems.
• Monitor cash flow and support financial planning.

Compliance and Audit:

• Ensure compliance with accounting standards and tax regulations.
• Support internal and external audit exercises.
• Implement and monitor internal financial controls.
• Identify financial risks and recommend corrective actions.

Reporting and Analysis:

• Prepare financial reports and management summaries.
• Analyze financial performance and operational costs.
• Provide recommendations for cost reduction and profitability improvement.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree or HND in Accounting, Finance, or related discipline.
• ICAN, ACCA, ACA, or related professional certification will be an added advantage.

Experience:

• 3–5 years’ experience in accounting or finance roles.
• Must have relevant experience in hospitality, restaurant, lounge, or resort operations.
• Strong understanding of hospitality financial operations and inventory accounting.

Skills:
Technical and Financial Skills:

• Strong knowledge of accounting principles and financial reporting.
• Proficiency in Microsoft Excel and accounting software.
• Strong analytical and problem-solving skills.

Organizational and Communication Skills:

• High attention to detail and accuracy.
• Excellent communication and reporting skills.
• Ability to work independently and meet deadlines.

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Main Functions

• The General Manager is responsible for providing strategic leadership and overall operational oversight for the superior luxury hotel, ensuring exceptional guest experiences, operational excellence, profitability, and brand reputation.
• The role oversees all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen Operations, Facilities, Security, Sales & Marketing, Finance, and Human Resources.
• The ideal candidate must be an experienced hospitality leader with strong business acumen, exceptional leadership capabilities, and proven expertise in managing luxury hotel operations to international standards.

Role Responsibilities
Strategic Leadership and Business Management:

• Provide overall leadership and direction for all hotel operations.
• Develop and implement strategic plans aligned with the hotel’s vision, goals, and profitability targets.
• Drive business growth, operational efficiency, and service excellence.
• Monitor market trends and identify opportunities for expansion and competitive positioning.

Hotel Operations Oversight:

• Oversee daily operations across all hotel departments to ensure smooth and efficient service delivery.
• Ensure all departments operate in compliance with established luxury hospitality standards.
• Monitor operational performance and implement continuous improvement initiatives.
• Ensure coordination between departments to achieve seamless guest experiences.

Guest Experience and Service Excellence:

• Ensure delivery of world-class guest service and personalized hospitality experiences.
• Maintain exceptional standards in guest relations, ambiance, cleanliness, and service delivery.
• Handle VIP guests, escalated complaints, and special requests professionally.
• Monitor guest feedback and implement service enhancement strategies.

Financial Management and Profitability:

• Develop and manage operational budgets, forecasts, and financial plans.
• Monitor revenue performance, occupancy, ADR, RevPAR, and profitability indicators.
• Implement cost-control measures while maintaining service quality.
• Review financial reports and ensure achievement of business targets.

Sales, Marketing, and Revenue Growth:

• Work closely with Sales and Marketing teams to increase occupancy and revenue.
• Develop strategies for brand positioning, customer retention, and market expansion.
• Build relationships with corporate clients, travel partners, and key stakeholders.
• Support promotional campaigns, events, and business development initiatives.

Team Leadership and Human Capital Development:

• Lead and motivate departmental heads and staff to achieve operational excellence.
• Foster a culture of professionalism, accountability, teamwork, and continuous improvement.
• Support recruitment, staff development, succession planning, and performance management.
• Ensure training programs are implemented to maintain luxury service standards.

Quality Assurance and Brand Standards:

• Ensure the hotel consistently maintains superior luxury hospitality standards.
• Conduct routine inspections and operational reviews across departments.
• Ensure adherence to SOPs, grooming standards, and operational policies.
• Drive quality assurance initiatives and guest satisfaction programs.

Compliance, Health, Safety, and Security:

• Ensure compliance with statutory regulations, hotel policies, and hospitality industry standards.
• Oversee health, safety, environmental, and security procedures.
• Ensure emergency response plans and risk management measures are in place.
• Maintain safe and secure environments for guests and staff.

Facilities and Asset Management:

• Oversee maintenance and upkeep of hotel facilities, equipment, and infrastructure.
• Ensure preventive maintenance programs are effectively implemented.
• Protect hotel assets and ensure proper utilization of resources.

Reporting and Stakeholder Management:

• Prepare operational and financial reports for executive management and stakeholders.
• Represent the hotel in industry meetings, events, and external engagements.
• Maintain strong relationships with regulatory authorities, vendors, and partners.

Experience / Qualifications

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related disciplines
• Master’s Degree in Hospitality Management or Business Administration is an added advantage
• Minimum of 10–15 years experience in the hospitality industry, with at least 5–7 years in senior management within luxury hotels
• Proven track record in managing high-end or superior luxury hospitality operations
• Professional hospitality certifications are an added advantage.

Competencies / Skills:

• Strong leadership and strategic management skills
• Deep knowledge of luxury hotel operations and hospitality standards
• Financial management and business development expertise
• Excellent communication, negotiation, and interpersonal skills
• Strong decision-making and problem-solving abilities
• Customer service excellence and guest relations expertise
• Operational planning and organizational skills.

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity
• Visionary and results-driven mindset
• Strong leadership presence and emotional intelligence
• Detail-oriented with commitment to excellence
• Ability to work under pressure and manage complex operations
• Strong relationship-building and networking abilities.

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Reports to: Accountant / Finance Supervisor

Main Functions

• The Cashier will be responsible for handling customer payments, processing transactions accurately, and maintaining proper cash records within the organization.
• The role requires excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.

Role Responsibilities
Transaction Processing:

• Receive and process customer payments accurately.
• Issue receipts and maintain proper transaction records.
• Balance cash registers and reconcile daily sales.
• Handle POS systems and payment platforms efficiently.

Customer Service:

• Attend to customers professionally and courteously.
• Respond to customer inquiries regarding payments and transactions.
• Maintain a positive and welcoming attitude.

Financial Accountability:

• Ensure accuracy in cash handling and transaction processing.
• Report discrepancies and operational issues promptly.
• Maintain confidentiality and accountability for financial transactions.

Operational Support:

• Support restaurant, bar, and front desk operations where necessary.
• Maintain cleanliness and organization of cashier stations.
• Follow company financial and operational procedures.

Qualifications and Requirements
Education and Certifications:

• OND, HND, or Bachelor’s Degree in Accounting, Business Administration, or related discipline.

Experience:

• 1–3 years’ experience as a cashier or in a related role.
• Must have relevant experience in hospitality, restaurant, lounge, supermarket, or retail operations.

Skills
Financial and Technical Skills:

• Basic accounting and numerical skills.
• Proficiency in POS systems and Microsoft Office tools.
• Strong attention to detail and accuracy.

Communication and Customer Service Skills:

• Excellent customer service and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Honest, reliable, and professional.