Control Officer at Latins Security Limited

Job Summary

• The Controlling Officer will be responsible for monitoring and coordinating all security operations from the control room, including tracking patrol movements, managing radio/communication systems, responding to incidents in real time, and ensuring that all guards, drivers, and supervisors are properly deployed and accounted for at all times.
• The ideal candidate must be alert, decisive under pressure, and able to work rotating shifts, including nights, weekends, and public holidays.

Key Responsibilities

• Monitor CCTV feeds, GPS/vehicle tracking systems, and communication channels to oversee real-time security operations.
• Maintain constant radio contact with patrol teams, guards, and supervisors on the ground.
• Log and respond promptly to incidents, alarms, and distress calls, escalating to management or emergency services as required.
• Coordinate deployment and movement of patrol vehicles and personnel across assigned locations.
• Maintain accurate shift logs, incident reports, and attendance records for field staff.
• Ensure all posts and client locations are covered according to schedule; flag and resolve staffing gaps immediately.
• Liaise with clients, supervisors, and management to relay urgent updates or operational changes.
• Liaise with the operation department to go for patrol.
• Call and Receive information from each locations.
• Conduct routine checks/call-outs to confirm guards are alert and stationed correctly.
• Prepare and submit shift handover reports and daily operational summaries.
• Support investigations into incidents, breaches, or complaints by providing accurate control room records.
• Perform any other duties assigned by supervisors or management.

Requirements

• Minimum of OND / HND / B.Sc.Degree in any discipline; a background in security studies, criminology, or a related field is an advantage.
• Minimum of 2 years' experience in a control room, dispatch, or security operations role (mandatory).
• Prior experience in the private security industry is highly desirable.
• Ability to work rotating shifts, including nights, weekends, and public holidays.
• Strong communication skills, both written and verbal, with clear radio/phone etiquette.
• Calm, decisive, and able to manage high-pressure or emergency situations effectively.
• Proficiency in Microsoft Office and familiarity with CCTV/GPS tracking or monitoring software.
• High level of integrity, discretion, and attentiveness.

Skills & Competencies:

• Situational awareness and real-time decision-making
• Radio and communication systems operation
• Incident logging and reporting
• Multitasking under pressure
• Team coordination across multiple locations
• Attention to detail
• Confidentiality and professionalism
• Basic computer literacy (MS Office, tracking software).

Benefits

• Competitive salary
• Pension contribution in line with statutory requirements
• Health and safety support
• Uniform and work equipment provided
• Continuous training and career development opportunities
• Paid leave in accordance with company policy
• Performance-based career growth opportunities.