Job Openings at Air Peace

OBJECTIVE

• Reviewing supplier contract terms and conditions to balance risk appetite with commercial objectives fed through from the user departments — CAMO, Stores, Maintenance, Procurement etc.
• Working on the preparation, submission and review of tenders.
• Drafting and reviewing terms for standard forms like NDAs, MOUs, GTA partnership agreements, and so on.
• Drafting request for proposals & request for quote (RFPS & RFQS).
• To contribute to the overall generation of revenue and margin (for APL assets) and cost savings on contracts.
• Working with user department and Legal, drafting agreements, contract amendments and renewals
• Ongoing review and management of the performance of all contractual / arrangements, this will include commercial terms, rebates and any other agreed terms by the head of supply chain.

KEY RESPONSIBILITIES: COMMERCIAL

• To negotiate on behalf of APL with specific focus on Engineering & Procurement in line with cost saving, service levels and revenue expectations of the department, this will include but not limited to commercial terms with respect to maintenance agreements/engineering service agreements/long term component repair contracts/ contracted (PBH/CSP/POOL Access etc) component support.
• To submit and liaise with the user department and legal on the terms to be defined and agreed.
• Recommend commercial terms for the agreement to the head of supply chain in the best interests of the company.
• Co-ordinate and communicate both within the department and the company on any GTA and contractual obligations agreed and liaise with all stakeholders on any contract to ensure full understanding and agreed terms negotiated in the
• GTA's and contractual arrangements.
• To liaise with relevant personnel in accounts with regards to any rebates, credits or financial liability prior to presentation and agreement to the Supplier.
• Monitor and track performance of contracts in collaboration with user departments.
• Face to face meetings with key suppliers as required.
• Knowledge in the use of ERP software

PERSON SPECIFICATION

• Very Strong analytical skills coupled with keen attention to accuracy and detail
• Employs negotiation skills effectively to maximize organizational profits.
• Demonstrates strong team working behaviours including supporting others through reliability, empathy and sharing of knowledge.
• Strong team player, with a collaborative attitude with the other APL departments is a key
• Energy and commitment to working to overcome challenges.
• Comfortable communicating and effectively representing the team in discussions with internal or external audiences at all organizational levels.
• Ability to sustain and develop relationships with a range of external suppliers.
• Recognises key organisational challenges and enhances development of a "one company" perspective through active promotion of co-ordination between internal departments
• Commercial acumen developed through significant relevant experience in service environment
• Ideal candidates will have relevant business analysis background
• The ability to fluently communicate in English is required
• Flexible, adaptable and capable of dealing with a variety of different people/ suppliers with different beliefs and cultures.
• Ability to sustain and develop relationships with a range of external Ad-hoc and contracted customers.

MINIMUM EDUCATION AND WORK EXPERIENCE

• Degree qualified or equivalent, ideally within an engineering or supply chain management discipline.
• 3 years' experience in supplier management, team leadership, strategic and tactical procurement/purchasing.

COMPETENCIES

• Have proven integrity, transparency, and accountability.
• Ability to handle multiple tasks without compromising quality.
• Leadership
• Strong interpersonal communication skills
• Analytical Thinking
• Customer service orientation

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PURPOSE OF ROLE

• The Senior Application Support Analyst will supervise other support analysts and play a critical role in managing and maintaining our application portfolio, including ERP, CRM, and all other bespoke, off-the-shelf, or enterprise applications.
• This role requires a deep understanding of application development, life cycle management, support, troubleshooting, and a proactive approach to ensuring the seamless operation of our website and software systems.
• The position will work closely with other department leaders to ensure IT is delivering as a business enabler across all sections of the organization.
• The ideal candidate may have previous aviation management experience and a proven track record of effective team management and results-driven leadership.

KEY ACCOUNTABILITIES / RESPONSIBILITIES

Responsibilities include but are not limited to:

APPLICATION SUPPORT & PORTFOLIO MANAGEMENT

• Take ownership of APL diverse application portfolio, including ERP, CRM, and other bespoke, off-the-shelf, or enterprise applications.
• Collaborate with cross-functional teams to understand application requirements, enhancements, and changes.
• Provide advanced technical support for applications, including incident resolution, troubleshooting, and performance monitoring.
• Act as the escalation point for complex application-related issues.

CONTINUOUS IMPROVEMENT, DOCUMENTATION & TRAINING

• ldentify opportunities for process improvements and efficiencies in application support and maintenance.
• Proactively implement changes to enhance application stability and performance.
• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting steps.
• Conduct training sessions for IT staff and end-users on best practices for utilizing applications effectively.

VENDOR MANAGEMENT

• Liaise with external software vendors and service providers to coordinate all levels of support and maintenance activities.
• Ensure timely resolution of vendor-related issues and escalations in line with agreed SLA.

SECURITY & COMPLIANCE

• lmplement and enforce security best practices for application access and data protection.
• Ensure compliance with industry regulations and company policies.

EDUCATIONAL QUALIFICATION/KNOWLEDGE/EXPERIENCE/

KEY COMPETENCIES

• Bachelor's degree in computer science, Information Technology, or a related field.
• An M.B.A. or M.S. in information security is an added advantage. ITIL and SQL certification.
• Minimum of 7 - 10 years of experience in application support, with a focus on managing complex application portfolios and deploying business applications.
• Proficiency in troubleshooting application issues and system integrations.
• Strong knowledge of database management systems, technology stack, Net,
• MS SQL, Dynamics, Power BI and API Integration Platforms.
• Experience in designing, developing, deploying and supporting Dynamics CRM, ERP.
• Experience applying IT management operational teams, & in a business environment.
• Experience in working relationships and delivery outcomes with 3rd party vendors.
• Experience with IT lifecycle planning and proven skills in cost and time management, facilitation and negotiation.
• Experience designing, developing and supporting Dynamics CRM
• Strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well.
• Strong interpersonal skills which enable them to communicate with their team, give clear instructions, and provide great customer service.
• Dynamic forward thinker that can anticipate industry trends and mastermind innovative solutions with modern aviation-related technologies and practices.
• Ability to work effectively across organizational departments and functions to achieve strategic goals.
• Ability to make quick decisions under pressure, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to present ideas in user-friendly language.
• Ability to analyze complex issues and provide effective solutions.
• Collaborative mindset and the ability to work well with cross-functional teams.
• Attention to detail: Ensure accuracy in documentation and application configurations.
• Proactive attitude: Identify potential problems and take preventive actions.
• Adaptability: Flexibility to adapt to changing business needs and technologies.

JOB SPECIFICATION (KEY RESULT AREAS/PRIORITY 0/0 OF TIME)

• IT Service Delivery
• IT Business Process Optimization
• IT Customer Satisfaction
• IT Stakeholder Relationship Management
• IT Good Corporate Governance & Compliance
• IT Organizational Effectiveness

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ROLE DESCRIPTION

• The role of the Base Maintenance Coordinator is to ensure that all scheduled
• Heavy maintenance events are planned and completed on time, within agreed budget and meet the required quality standard.

DUTIES AND RESPONSIBILITIES

• Main focal point for Aircrafts on Base Maintenance Checks.
• Ensure the Check work pack is prepared and delivered to the MRO on time.
• Conduct pre-Check input meeting at intervals that suit the Base maintenance plan
• Monitor the material readiness prior to the C Check induction and escalate with the relevant units in case any material would not be available.
• Provide Technical and administrative support to the different Technical Reps at Base maintenance Check locations.
• First reviewer of the Base Maintenance Daily Status Report for correct and accurate information.
• Ensures the Maintenance provider delivers according to contractual terms.
• Ensures that the company's procedures and standards are complied with when carrying out Base maintenance.
• Liaison between MRO and Airline to assist to solve technical defects arising during the Base Maintenance check
• Provide Base maintenance budget inputs and ensures compliance with approved budgets.
• Provide technical and Logistical support as required to ensure timely delivery of the Base Maintenance check.
• Develop and maintain effective communication and contact with contracted
• Base Maintenance MROs.
• Hold regular check progress meetings with the Base Maintenance MROs.
• Work closely with various departments within Air Peace and Contracted
• Base Maintenance MRO's for service recovery.
• Establish Critical materials requirements for the Base Maintenance check and follow up for timely availability
• Assist APL Quality with investigations related to the Base maintenance input and ensure timely Closure of audit findings.
• Prepare and submit Weekly/monthly reports on Base maintenance Checks Performance.
• Prepare the Post Maintenance report for all the completed checks with the critical tasks, materials and other resources that affected the normal progress of the check and arrange post maintenance review meeting with the different stakeholders to analyze these items and to define corrective actions that creates a constant improvement process.
• Undertaking such other duties as may be reasonable directed by the Head of Maintenance.

KEY PERFORMANCE INDICATORS

• Base Maintenance Check Timely Completion.
• Budget vs Actual Base Maintenance Cost
• Quality audit findings in Base Maintenance

QUALIFICATION

• Degree/Diploma in the relevant Engineering discipline.
• Management and organisational skills.
• Understanding of Project Management methodology.
• Inter-departmental knowledge and liaison.
• Knowledge of NCAA /EASA requirements and APL procedures.
• Influencing & Management skills
• Negotiation skills.
• Excellent communication skills (verbal and written).
• Computer literate with MS Office experience.
• At least 8 years working experience on aircraft maintenance industry, at least
• 3 years of which should be on Base Maintenance environment.
• Aircraft Type Training on one or more aircraft on Air Peace fleet will be an added advantage.

COMPETENCIES

• Diplomatic and Customer oriented.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Strategic Thinking.
• Inspiring & Developing others.
• Good judgement and sensitive to details.
• Good planning skills.
• Business Acumen.

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ROLE DESCRIPTION

• To assign and carry out inspections, repair, replacement, and certification of tasks within scope of approval on aircraft and aircraft systems in accordance with regulatory and company procedures to uphold high safety standards and scheduling integrity.

DUTIES AND RESPONSIBILITIES

• Assign and carry out inspections, repair, replacement and modification tasks on aircraft, aircraft components and aircraft systems.
• Daily planning of own tasks, allocate tasks to the team of Technicians.
• Assess defects on aircraft, rectify and Certify within the limitation of company approval in accordance with standard operating procedures.
• Perform certification of tasks accomplished by the team of technicians.
• Communicate with internal/external customers to give and receive information on assigned duties, progress status.
• Make decision on resources allocation and team tasks in line with standard operating procedures.
• Ensure tasks are performed to meet company standards and targets.
• Review work procedures and standards and propose improvements to procedures to ensure effectiveness.
• Identify and requisition of the required aircraft parts.
• Report incidents / accident occurrences as per company procedures
• Ensure that maintenance tasks are recorded accurately & signed for to maintain correct & up to date aircraft history /data .
• Adhere to the company safety, health and environmental policy.
• Supervise and Develop technicians for improved competency/ efficiency.

KNOWLEDGE, SKILLS & EXPERIENCE

• Diploma in the relevant engineering discipline (Mechanical/Electrical/ Aeronautical/lnstrumentation).
• At least 6 years aircraft maintenance experience 2 years of which should be as an Engineer I. Preferably seeking for local Applicants (Nigerians ONLY)
• Basic License (B2) plus approval on at least one Air Peace aircraft type (Specifically on B737).
• Aircraft Supplementary approval like Boroscope inspection and Engine run.
• Good knowledge on aircraft systems
• Good knowledge of Aviation Legislation/Regulations
• Proficiency in computer applications and MRO system
• AbiIity to interpret technical data.
• lnspection and troubleshooting technique.
• Supervisory skills
• Good Knowledge of Industrial Safety Standards
• Human factors knowledge

KEY PERFORMANCE INDICATORS

• 90% Aircraft Availability.
• Quality of maintenance.
• Number of incidents / accidents.
• Quality audit findings.
• Optimal material and resource usage.
• Technicians' competency.
• A Basic Licence (Bl/B2) and at least 1 Aircraft approval.
• Aircraft Supplementary Approvals i.e BSI and EGR

COMPETENCIES

• Have proven integrity, transparency, and accountability.
• Ability to handle multiple tasks without compromising quality.
• Leadership.
• Strong interpersonal communication skills
• Analytical thinking.
• Customer service orientation.

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PURPOSE OF ROLE

• The successful candidate will be responsible for ensuring that the peripheral systems are in proper working condition and arranges replacement or resolve the issues in case of any hardware failure. Creates file systems and manages network communication.
• Responsible for taking care of the backup and recovery policy.
• Updates the new version of OS and application software, along with executing the policies for the use of the computer system and network. Sets up security policies for users and handles identity management.

KEY ACCOUNTABILITIES / RESPONSIBILITIES

ResponsibiIities include but are not limited to:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and fail-over procedures.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Responsible for capacity, storage planning, and database performance.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer system.
• Providing technical support when requested.
• Documenting any processes which employees need to follow in order to successfully work within our computing system
• Collaborate with other IT staff, end-users, and vendors to ensure effective integration of APL systems.
• Ensure compliance with relevant laws, regulations, and industry standards related to system security and performance.
• Participate in system capacity planning and expansion to support the organization's growth and changing needs.
• Provide training and mentorship to other IT staff (Trainees), helping them develop their technical skills and knowledge.

KEY ACCOUNTABILITIES / RESPONSIBILITIES

• BSC in Information Technology, Computer Science or a related discipline.
• Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA) is a must.
• Minimum of 5 years hands-on experience of database, system administration, and/or network administration.