Jobs at Association for Reproductive and Family Health (ARFH)

Job Description

• The Association for Reproductive and Family Health invites qualified firms and consultants to submit proposals for the design, implementation, and operationalisation of a robust, scalable, and fully integrated Enterprise Resource Planning (ERP) System to strengthen organisational efficiency, transparency, compliance, and data-driven decision-making.

Objective
To design, deploy, and operationalise a fully integrated ERP system that:

• Integrates core organisational functions into one unified platform
• Improves financial transparency and donor compliance
• Strengthens procurement and supply chain systems
• Enhances HR management and payroll processing
• Enables real-time reporting and dashboards
• Improves internal controls and audit readiness
• Supports multi-project and multi-donor accounting structures
• Enhances organisational efficiency and sustainability.

Scope of Work
The consultancy will be implemented in phases and cover all functional units and operational layers of ARFH.

Phase 1: Inception, Needs Assessment, and System Design:

• Conduct stakeholder consultations across departments
• Undertake business process mapping and workflow assessment
• Conduct systems gap analysis
• Define functional and technical requirements
• Develop ERP system blueprint and implementation roadmap
• Recommend hosting model (cloud-based or hybrid)
• Define infrastructure requirements, including server, backup, and security systems
• Develop data migration strategy
• Develop a change management and user adoption plan.

Phase 2: ERP Development, Configuration, and Deployment
Core Functional Modules:
Financial Management:

• General Ledger (multi-chart of accounts)
• Budgeting and budget control by donor/project
• Accounts Payable and Accounts Receivable
• Bank reconciliation
• Fixed asset management
• Grant and donor fund accounting
• Multi-currency support
• Financial reporting (IFRS, IPSAS, donor-specific).

Procurement & Supply Chain Management:

• Procurement planning
• Vendor management
• Tendering and bid evaluation workflows
• Purchase requisition and approval workflows
• Inventory and warehouse management
• Distribution tracking
• Contract and framework agreement management.

Human Resource Management:

• Staff records management
• Payroll processing (tax, pension, statutory compliance)
• Leave and attendance management
• Performance management
• Recruitment workflows
• Timesheet
• Training and capacity tracking.

Programme & Project Management:

• Project planning and tracking
• Activity-based budgeting
• Results framework tracking (KPIs, logframes)
• Monitoring & Evaluation integration
• Donor reporting templates.

Grants & Donor Management:

• Grant lifecycle management
• Budget vs expenditure tracking by donor
• Compliance monitoring
• Donor dashboards.

Document Management System:

• Centralised document repository
• Version control
• Role-based access
• Audit trails.

Reporting & Business Intelligence:

• Real-time dashboards
• Custom report builder
• Data export functionality
• Optional integration with Microsoft Power BI or similar tools.

Minimum Qualifications
Interested applicants (firms or individuals) should submit:

• Technical proposal
• Financial proposal
• Company profile
• CV(s) of key personnel
• Evidence of similar assignments
• Proposed implementation methodology
• Proposed support and maintenance model.

Required Experience
Interested firms should demonstrate:

• Proven ERP implementation experience, preferably with NGOs or donor-funded organisations
• Experience managing multi-project and multi-donor accounting systems
• Technical expertise in ERP platforms such as SAP ERP, Oracle NetSuite, Odoo or equivalent
• Strong local support presence in Nigeria
• Capacity to provide training and post-implementation support
• Experience in data security and regulatory compliance.

Technical Requirements
System Architecture:

• On-Premise deployment
• Mobile-responsive interface
• API-enabled integrations.

Integration Requirements
Integration with:

• DHIS2
• LMIS
• Banking platforms (Optional)
• Third-party applications.

Security & Compliance:

• Role-based access control (RBAC)
• Data encryption (at rest and in transit)
• Audit logs and traceability
• Compliance with:
  • Nigerian Data Protection Act (NDPA)
  • GDPR (where applicable)
  • Donor compliance standards (USAID, Global Fund, Gates Foundation).

Performance:

• Minimum uptime of 99.5%
• Scalable for multi-state operations
• Fast data processing and reporting.

Key Deliverables
Phase 1:

• Inception report
• Needs assessment report
• Business process documentation
• Functional requirements specification
• ERP blueprint and implementation roadmap
• Infrastructure requirements document
• Data migration strategy
• Change management plan.

Phase 2:

• Fully configured ERP system
• Integrated functional modules
• Data migration completed
• User Acceptance Testing (UAT) report
• Go-live deployment report
• User manuals and training materials
• Administrator documentation
• Post-implementation support plan
• Final project completion report.

Duration:

• Estimated implementation period: 6 – 12 Weeks.

Key Principles:

• The solution must align with ARFH operational realities and donor compliance needs
• The system must be scalable and sustainable
• Strong internal controls and audit readiness must be embedded
• The solution should minimise duplication and manual processes
• All modules must generate traceable and auditable records.

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The Position

• A critical gap remains in the DR-TB cascade: with pre-treatment loss in some states exceeding 70%.
• To address this, ARFH will deploy State-level DR-TB Quality Improvement Coordinators (QICs) to close the diagnosis-to-treatment gap, improve baseline investigation completion within 72 hours, and achieve ≥95% treatment initiation within 7 days. They will be responsible for closing all enrolment gaps and improve treatment outcome to 100% for all diagnosed DRTB clients.

Overview of the Position

• The DR-TB Quality Improvement Coordinator (QIC) will function as a coordination, accountability and quality care resource embedded within NTBLCP and STBLCP structures.
• The role does not create parallel systems but strengthens existing accountability, data use, and clinical governance. QIC will ensure that every laboratory-confirmed DR-TB case is tracked, initiated on treatment, and retained through digital adherence support.
• The QIC reports to the Sub recipient’s State Technical Officer, SR Project Lead, IHVN, STBLCP and NTBLCP.

Key Responsibilities
The DRTB Quality Improvement Coordinator will:
Cascade Coordination and Accountability:

• strongly support the State DR-TB Focal Person to ensure that patient management is fully aligned with national guidelines, with complete, accurate, and timely reporting.
• actively engage and collaborate with Community TB/HIV Workers (CTHWs) to strengthen community-based DR-TB management, including treatment adherence, follow-up, and contact management in line with national standards.
• promptly facilitate treatment initiation, laboratory monitoring (baseline and follow up), actively participate in monthly OPD clinics.
• prepare and submit morbidity and mortality summaries, and function as an active member of the State DR-TB Consilium of Experts, ensuring that complex cases are appropriately presented for review and escalation.
• support day-to-day treatment and care all diagnosed DRTB patients from diagnosis till treatment is completed and adequately reported to the National Programme through all recording and reporting tools (paper and electronic based).
• provide support to identifying, reporting and supporting the any instance of adverse drug event or co-morbid conditions to ensure quality care is offered.
• support patient management in all models of DR-TB care in the state (community and where necessary the treatment centre).
• track all DR-TB diagnosed cases in assigned states using the CommTB platform.
• ensure baseline investigations are completed within 72 hours of diagnosis.
• achieve ≥95% treatment initiation within 7 days for eligible patients.
• escalate delays (>72 hours without baseline, >7 days without initiation) to STBLCP and NTBLCP.
• ensure 100% treatment success rate of all DRTB clients enrolled on care.

Digital Platform Integration:

• Use CommTB for real-time cascade visibility and automated 72-hour/7-day triggers.
• Deploy VTR Mobile Academy to deliver standardised DR-TB QI curriculum
• Operationalise ClientShot to capture monthly patient feedback on initiation timeliness, ADR management, and social support.
• Support MedAdher for SMS reminders, missed-dose alerts, and tele-counselling to protect treatment gains.

Capacity Strengthening:

• Provide on-the-job mentoring to LGTBLS, clinicians, and community TB/HIV workers.
• Conduct structured quarterly data validation and file audits to ensure ≥90% DST-aligned regimen compliance.

Clinical Governance Support:

• Facilitate root cause analysis for pre-treatment loss and delayed initiation.
• Ensure patient feedback (ClientShot) is discussed at monthly OPD/quality review meetings.
• Functioning as an active member of the State DR-TB Consilium of Experts, ensuring that complex cases are appropriately presented for review and escalation.

Reporting and Documentation:

• Submit monthly cascade reports to SR, IHVN, STBLCP
• Preparing and submitting morbidity and mortality summaries,
• Document case studies of successful linkage and reasons for loss
• Support manuscript writing on DR-TB quality improvement interventions.

Required Experience

• A health-related degree with discipline and passion for DRTB.
• Minimum of 2 years’ experience in DR-TB program management, quality improvement, and public health coordination.
• Proven experience using digital health platforms (CommTB, DHIS, patient trackers etc.).
• Demonstrate ability to work with STBLCP/NTBLCP structures and multiple stakeholders.
• Strong analytical skills for cascade data interpretation and root cause analysis.
• Experience in training/mentoring healthcare workers.
• Ability to initiate, follow-up and follow through case-based issues.
• Experience in writing abstract and manuscript.

Minimum Qualifications:

• Knowledge of WHO 2025 consolidated DR-TB guidelines.
• Proficiency in Microsoft Office and data visualization (Excel, Power BI).
• Good verbal and written communication skills.
• Ability to travel across the state assigned or outside the state if required.
• Commitment to patient-centred, equity-oriented care.
• Strong empathic and counselling abilities in patient care.
• No prior SEAH violations.

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Scope of Work
The consultant/team will undertake the following activities:
Analysis of CODSAiN System Performance and Transition Readiness:

• Analyse findings from state-level maturity scorecard assessments to identify patterns in system functionality, strengths and gaps.
• Assess readiness for transition across key domains (governance, service delivery, supply chain, data, and financing)
• Identify systemic drivers and bottlenecks affecting sustainability across states.

Comparative Learning from RASUDiN Transitioned States:

• Conduct a comparative review of selected RASUDIN states that have transitioned from donor support
• Examine the sustainability of key program components, including
  • COPR engagement and retention
  • Service engagement continuity
  • Data system integration
  • Financing and government ownership
• Assess how transition pathways differ across states, including those that were absorbed into DISC versus standalone transitions (e.g. Anambra).

Cross-Programme Learning and Integration (DISC):

• Engage the DISC programme to identify relevant tools, best practices and transition models applied post RASUDIN
• Assess how the DISC project leveraged prior investments to sustain and scale programme outcomes
• Identify scalable practices and programme opportunities that are relevant to CODSAiN.

Review and Strengthen the JSR Framework and Scorecard:

• Review the current JSR framework and maturity scorecard indicators
• Refine framework pillars and indicators to reflect transition realities and system functionality
• Align the updated framework with the Market Development Framework and sustainability benchmarks
• Strengthen measurability and usability for tracking state progress along the self-reliance pathway.

Sustainability Strategy and Transition Roadmap Development:

• Develop a comprehensive evidence-based sustainability strategy for CODSAiN
• Define a differentiated transition pathway based on state maturity levels.
• Provide a phased roadmap outlining:
  • Key transition milestones
  • Roles and responsibilities
  • Priority investments and sequencing
• Identify actionable recommendations to strengthen system reliability and reduce dependency on external support.

Key Deliverables
Inception Report (Week 1):

• Proposed methodology and analytical approach, which shows:
  • How will system performance and transition readiness be assessed
  • Clear approach foranalysing and interpreting the existing maturity scorecard results
  • Approach for comparative learning (RASUDiN, DISC)
  • Approach for developing the JSR framework and transition roadmap
• Detailed workplan and stakeholder engagement plan.

System Performance and Transition Readiness Analysis (Week 3):

• Cross-state analysis usingexisting scorecard results
• Identification of:
  • System strengths
  • Key bottlenecks
  • Functional vs weak systems
• State segmentation based on maturity and functionality
• Clear classification of
  • Transition-ready states
  • States requiring further system strengthening/

Comparative Transition and Sustainability Learning Report (Week 4):

• Comparative analysis of RASUDiN and DISC transition experiences
• Assessment of sustainability of key system components:
  • CORPs engagement
  • Service delivery continuity
  • Supply chain functionality
  • Data system performance
  • Financing and government ownership
• Identification of:
  • Effective transition pathways
  • Failure points and risks
  • Replicable models.

Refined JSR Framework and Transition Pathway Model (Week 5):

• Updated JSR framework reflectingreal-world system functionality and transition dynamics
• Definition ofclear transition stages (e.g., early, emerging, advanced)
• Mapping of:
  • Required system conditions per stage
  • Key actions required to progress between stages
• Integration of scorecard results into:
  • JSR staging logic (not re-scoring).

JSR Framework and Transition Model (Week 5):

• Development of aJourney to Self-Reliance (JSR) framework
• Definition ofclear transition stages (e.g., early, emerging, advanced)
• For each stage:
• Required system conditions
• Key actions to progress
• Translation of scorecard findings into:
  • transition logic (how states move forward)

Sustainability Strategy and State-Specific Transition Roadmap (Week 6):

• State-specific transition pathways
• Clear sequencing of actions:
  • Immediate priorities
  • Medium-term actions
• Defined:
  • Roles (state vs partners vs federal)
  • Priority investments
• Risk and dependency analysis
• Practical recommendations to:
  • Strengthen system reliability
  • Reduce donor dependency
• Roles (state vs partners)
• Risk analysis.

Stakeholder Validation Workshop:

• Presentation of:
  • Findings
  • JSR framework
  • Transition pathways
• Documentation of feedback
• Refinement of outputs.

Final Report and Executive Presentation Deck:

• Consolidated findings and analysis
• JSR framework
• Transition roadmap
• Clear, actionable recommendations
• Donor-ready presentation.

Required Experience
Eligibility and Qualifications:

• Advanced Degree in Public Health, Health Economics, Health Systems, or related field
• 10–15 years of relevant experience in health systems strengthening, sustainability planning, or large-scale programme design
• Demonstrated experience in:
  • Developing strategic frameworks and transition roadmaps
  • Conducting multi-state or multi-country comparative analysis.

Minimum Qualifications:

• Strong understanding of:
  • Family planning programmes
  • Supply chain systems
  • Data systems and governance.