Latest Jobs at Lafarge Cement

About the role

The Compensation & Benefits Analyst is responsible for assisting the Compensation & Benefits Manager in carrying out all tasks as assigned to the team. The role is also responsible for following up on pension issues and ensuring that employees’ accounts are credited in a timely manner.

The role will assist to research compensation trends and analyze compensation surveys to see how their organization’s pay compares with that in other organizations, evaluate compensation policies, perform complex data or cost analyses, frequently monitor government regulations, legislation, and benefits trends to ensure that the C & B programs are legal, current, and competitive.

What you'll be doing

• Support C & B manager to analyze compensation and benefits policies and survey reports to ensure the organization’s offerings are up-to-date, cost effective, and competitive
• Monitor important compensation and benefits trends
• Populate remuneration survey template and adhoc C & B data requirements
• Oversee Retirement Benefit Scheme (pension) Management, Administration & Reporting
• Ensure employees’ pension accounts are credited in a timely manner
• Follow-up and ensure all pension requirements for both active and exited employees are attended to.
• Ensure Company compliance by adhering to federal and state laws on C & B matters
• Compare benefits plans, job classifications, or salaries through data and cost analyses
• Participate in evaluating job positions to determine classification and salary
• Prepare reports summarizing the research and analysis
• Provides support by collating necessary input for the annual EC budget.
• Assist in coordinating C&B processes like the salary planning, bonus planning, new benefits introduction, etc.
• Analyzes different components of the remuneration scheme in the organization and prepares reports about the internal equity and external competitiveness
• Participates as the team member in specific projects and initiatives
• Support HRBPS and LM to ensure they understand the different reward policies
• Responsible for Comp Schedule preparation & exit benefits calculation
• Support in validating headcount projection with HRBPs
• Assist for any other assignment that may be assigned by C&B Manager

What we are looking for

• Level of Dducation required:
  • Bachelor's degree, in Economics or Social Sciences
  • 2-3 years of prior work experience in a Compensation, HR Generalist or Finance function
  • Experience working with large data sets
  • HRIS experience for compensation process
  • Working knowledge of local labour law
• Technical / Functional Skills:
  • Candidate will have good analytical skills
  • Ability to analyze data and summarize findings in a succinct manner under minimal supervision
  • Ability to meet deadlines and prioritize work
  • Project Management
  • Customer service orientation, Interpersonal and Communication skills especially with internal clients and key vendors
  • Confidentiality & HIGH integrity. Ability to maintain confidentiality and appropriately handle sensitive information
  • Excel, Word & PowerPoint
  • Attention to details
• Behavioral competence:
  • Ability to manage multiple tasks while still delivering high quality results
  • Easily understood and thinks outside the box
  • Adaptable to change

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About the job

The job objective is to increase customer satisfaction and loyalty through Innovative complaint management and customer relationship. Leverage IT and develop ways to measure customer satisfaction, improve services, and turn customer complaints into opportunities.

What you'll be doing

• Performs all tasks in a safe and efficient manner.
• Build and maintain superior relationship with customers through market visits and innovative initiatives.
• Implement customer service policies and procedures.
• Drives service excellence with a focus on achieving continuous improvement.
• Responsible for providing customer feedback to management for on-time decision making.
• Create and run campaigns to help retain customers and help to improve sales.
• Responsible for improving ratings across all Customer Service Performance Matrix e.g.CSAT, NPS, CES, etc.
• Collaborates with other units for effective service delivery.
• Handle complex and escalated customer service issues.
• Make recommendations to management to improve customer experience

Who you'll be working with

List of direct reports:

• NA

Key interfaces, stakeholders and relationships:

• Commercial (Sales & Marketing)
• Finance
• Supply Chain (Logistics & Procurement)
• CPASD
• Transport

Key Performance Indicators

• Customer Channel Utilization
• Innovation
• Average Speed of Issue Resolution
• CS Matrices
• Reduced Customer Churn Rate
• Retention Rate
• Revenue Assurance
• NPS
• CSAT

What we are looking for 

Level of Education required:

• Bachelor’s Degree/Higher National Diploma in any field

Specific Work experience:

• Minimum of 4 years’ experience in the Customer Service / Call Center domain, with at least 1 year managing people.
• Proficient in Microsoft Office Suite/Google Docs and CRM platforms such as Salesforce.com.
• Able to build and maintain effective working relationships to ensure business objectives and priorities are successfully supported, communicated, and executed within the Business organization.
• Must be familiar with Customer Service/Call Center matrices.
• Excellent interpersonal communication skills including a proven ability to listen and understand customers.
• Must have an innovative mindset.

Technical / Functional Skills:

• Critical Thinking and Problem-Solving Skills
• Planning and Organizing
• Communication Skills
• Persuasiveness
• Reporting Skills

Behavioral competence

• Integrity
• ​Dependable
• Deadline-Oriented
• Accountability

Leadership and managerial abilities:

• Decision-Making
• People Management
• Conflict Management
• Business Negotiation
• Ownership