Job Roles at Globalclique

About the job

• We are seeking a dedicated and results-driven Client Services Manager to oversee and enhance customer relationships, ensure client satisfaction, and drive service excellence. The ideal candidate will act as the primary point of contact for clients, managing their needs while maintaining high service standards.

Requirements

• NCE /OND / HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in client relationship management or a similar role.
• Strong understanding of customer service principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in CRM software and Microsoft Office tools.
• Proven ability to lead client-related projects and deliver results.

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About the job

• We are seeking a dynamic and results-driven Social Media / Customer Service Executive to join our team. In this role, you will manage our social media platforms, engage with our audience, and ensure exceptional customer service. You will play a critical part in enhancing our brand’s online presence and fostering strong relationships with customers.

Requirements

• DIPLOMA / NCE /OND / HND in Marketing, Communications, Business Administration, or a related field.
• Proven experience in social media management and/or customer service.
• Strong understanding of social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) and tools (e.g., Hootsuite, Buffer).
• Excellent written and verbal communication skills.
• Problem-solving skills and the ability to manage multiple tasks effectively.
• Basic graphic design and content creation skills are a plus.
• Familiarity with CRM software is an advantage.

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Job Description:

• We are seeking an experienced and proactive Site Operations Manager to oversee and manage all on-site operations, ensuring projects are completed efficiently, on time, and within budget. The ideal candidate will coordinate teams, enforce safety regulations, and maintain high standards of quality and performance.

Job Responsibilities:

• Operational Oversight: Supervise daily activities to ensure they align with project timelines and quality standards. Coordinate with different teams to ensure smooth workflow and address any issues promptly.
• Quality Control: Monitor the quality of work performed on-site to ensure it meets company standards and client expectations. Conduct regular inspections and implement corrective actions if necessary.
• Communication and Reporting: Maintain clear and effective communication with stakeholders, including clients, subcontractors, Partnering companies, and upper management. Provide regular progress updates and reports.
• Client Relations: Maintain positive relationships with clients and address any concerns or queries. Ensure client satisfaction by delivering high-quality results on time
• Collaboration with Sales: Work closely with the sales team to align marketing efforts with sales goals. Discovery of new sites for marketing purposes.
• Identify Target Audience: Understand who your ideal customers are, including their demographics, preferences, and behaviors. This helps in selecting sites that are frequented by your target audience.
• Order Coordination: Communicate with the account department, Customer care department, and the partnering company to confirm the order details, including item types such as cheques, land documents, incentives, etc, and pickup time.

Requirements:

• HND/Bachelor’s degree in Civil Engineering, Construction Management, or related fields.
• 5+ years of experience in site operations or project management.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of construction processes, safety regulations, and quality standards.
• Proficiency in project management tools and software is an advantage.
• Strong communication and interpersonal skills.