Jobs at Lily Hospitals Limited

Job Summary

• We are seeking a proactive and dynamic Client Relations & Sales Officer to join our team.
• The ideal candidate will promote our services, build strong client relationships, and ensure an excellent patient experience while supporting the hospital’s growth objectives.

Key Responsibilities

• Develop and maintain relationships with clients, corporate partners, and community stakeholders.
• Promote hospital services and packages to individuals, organizations, and insurance providers.
• Respond promptly to client inquiries, complaints, and requests.
• Track and report on sales performance, patient acquisition, and client feedback.
• Collaborate with internal departments to improve patient experience and service delivery.
• Organize health campaigns, promotional events, and outreach programs.
• Maintain accurate records of client interactions and sales activities.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Public Relations, or related fields
• 2 - 3 years of experience in sales, client relations, or customer service; healthcare experience is a plus.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-focused, professional, and proactive.
• Proficiency in MS Office and CRM tools.

Remuneration

• Competitive salary
• Performance-based incentives/bonuses
• Other benefits as per company policy.

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Key Responsibilities

• To provide quality medical care to patients under the supervision of the HOD, and other senior medical staff
• Supervise day to day review of patients.
• Interpret records, reports, test results or examination information to diagnosemedical condition of patient.
• Supervise and monitor cesarean sections or other surgical procedures as neededtopreserve patient’s health and deliver babies safely.
• To ensure comprehensive, accurate and concise medical records are collectedandmaintained for patients with an appropriate signed and dated legible entry in the patient’s medical record on every attendance upon a patient.
• Contribute to quality patient care by participation in case planning whichincludesappropriate pre-admission planning, in-hospital care and discharge planning.
• To identify and recommend appropriate investigations, medical treatment and dischargeas directed by the Registrar and/or Consultant to which assigned.
• Participate in clinical audit and quality programs as appropriate.