Current Positions at Gamma Mobility Limited

Job Summary

• The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city.
• This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.
• The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.

Roles and Responsibilities
City Operations & Leadership:

• Provide leadership and oversight for all functional teams within the city.
• Ensure seamless coordination across departments to achieve operational efficiency.
• Translate company strategy into executable city-level plans.
• Monitor daily operations and resolve cross-functional challenges.
• Act as the company’s representative for city-level engagements and partnership

Revenue, Portfolio & Risk Management:

• Oversee city sales operations to drive lead generation
• Ensure adherence to approved acquisition processes, pricing models, and risk policies.
• Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
• Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
• Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
• Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.

Operations, Recovery & Asset Management:

• Oversee station officers and recovery operations to maintain portfolio quality.
• Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
• Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
• Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
• Minimise asset downtime and operational disruptions across the city.

People Leadership, Administration & Compliance:

• Lead and coordinate city-level administrative and facility operations.
• Ensure accurate record-keeping, reporting, and operational documentation.
• Manage, coach, and develop team leads and staff across all functional areas.
• Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
• Ensure adequate staffing levels and support onboarding of new hires.
• Promote compliance with company policies, ethical standards, and operational procedures across all teams.
• Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.

Financial & Performance Management:

• Own city-level budgets and cost control initiatives.
• Monitor revenue, expenses, and profitability for the city.
• Track KPIs across teams under the city.
• Prepare and submit periodic performance and operational reports.

KPIs

• City revenue and portfolio growth
• Sales target achievement rate
• Portfolio at risk (PAR) and delinquency rate
• Recovery success rate
• Asset utilisation and downtime
• Operational cost efficiency
• Customer satisfaction scores
• Compliance and audit outcomes

Requirements

• Bachelor's Degree in Business Administration, Operations Management, Finance, or related fields.
• Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
• Proven experience managing multi-functional teams.
• Strong understanding of sales operations, credit risk, collections, and asset management.

Key Skills:

• Strong leadership and people management skills
• Excellent operational and analytical capability
• Ability to manage risk and enforce compliance
• Strong stakeholder management and communication skills
• Problem-solving and decision-making ability
• High level of integrity and accountability

go to method of application »

Responsibilities

• Identify potential gig workers through targeted research, outreach, and networking efforts.
• Develop and implement acquisition strategies to attract new riders and drivers to the Gigmile platform.
• Build and maintain relationships with key stakeholders, including gig worker communities, industry partners, and local organizations.
• Collaborate with marketing and operations teams to execute acquisition campaigns and initiatives.
• Track and analyze acquisition metrics to evaluate the effectiveness of strategies and make data-driven decisions.
• Provide ongoing support and guidance to newly onboarded gig workers to ensure seamless integration into the Gigmile ecosystem.
• Stay informed about market trends, competitor activities, and regulatory changes that may impact gig workers in the region.
• Represent Gigmile at events, conferences, and industry forums to enhance brand visibility and attract potential partners and customers.

Requirements

• 4-5 years of professional work experience, preferably in asset financing or loan recovery industry.
• Previous experience in sales, business development and customer acquisition
• Excellent communication, listening and analytical skills
• Ability to work in a fast-paced environment
• Problem-solving skill.

Benefits

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
• You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities

go to method of application »

About the Role

• As Gamma Mobility’s QA & Compliance Associate, you'll be supporting the execution of quality assurance, compliance reviews, audits, and investigations across Gamma cities. The role focuses on operational checks, documentation review, field audits, and follow-up of corrective actions.

Key Responsibilities
Operational Quality Assurance:

• Conduct QA reviews on verification, evaluation, recovery, and collection processes.
• Review onboarding and transaction files for SOP compliance and completeness.
• Validate system records using supporting evidence (GPS, photos, call logs).

Audit Execution & Field Support:

• Participate in physical city audits and inspection visits.
• Conduct inventory, asset yard, and recovery compliance inspections.
• Support fraud investigations through evidence gathering and analysis.

Monitoring & Analysis:

• Monitor dashboards for SLA breaches, anomalies, and risk indicators.
• Flag irregularities, trends, and high-risk issues to the Manager.
• Maintain audit working papers and evidence repositories.

Documentation & Follow-Up:

• Maintain QA checklists, templates, and audit tools.
• Track corrective actions from audits and verify closure.
• Update SOP deviation logs and issue registers.

Key Deliverables

• QA Review Reports
• Compliance Report
• Corrective Action Trackers

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field with 1-3 years experience in audit, compliance, QA, operations review, or risk roles.
• Strong analytical and documentation skills.
• Good understanding of SOPs and operational controls
• Ability to work with data and audit evidence
• Willingness to travel for audits
• Strong attention to detail
• High integrity and objectivity
• Ability to work independently and meet deadlines

Benefits

• You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
• You would witness first-hand the positive change your work brings to the lives of thousands of riders and drivers.
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.

go to method of application »

Location: Ile-Ife, Osun

Description

• The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city.
• This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.
• The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.

Roles and Responsibilities
City Operations & Leadership:

• Provide leadership and oversight for all functional teams within the city.
• Ensure seamless coordination across departments to achieve operational efficiency.
• Translate company strategy into executable city-level plans.
• Monitor daily operations and resolve cross-functional challenges.
• Act as the company’s representative for city-level engagements and partnerships.

Revenue, Portfolio & Risk Management:

• Oversee city sales operations to drive lead generation
• Ensure adherence to approved acquisition processes, pricing models, and risk policies.
• Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
• Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
• Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
• Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.

Operations, Recovery & Asset Management:

• Oversee station officers and recovery operations to maintain portfolio quality.
• Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
• Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
• Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
• Minimise asset downtime and operational disruptions across the city.

People Leadership, Administration & Compliance:

• Lead and coordinate city-level administrative and facility operations.
• Ensure accurate record-keeping, reporting, and operational documentation.
• Manage, coach, and develop team leads and staff across all functional areas.
• Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
• Ensure adequate staffing levels and support onboarding of new hires.
• Promote compliance with company policies, ethical standards, and operational procedures across all teams.
• Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.

Financial & Performance Management:

• Own city-level budgets and cost control initiatives.
• Monitor revenue, expenses, and profitability for the city.
• Track KPIs across teams under the city.

KPIs

• City revenue and portfolio growth
• Sales target achievement rate
• Portfolio at risk (PAR) and delinquency rate
• Recovery success rate
• Asset utilisation and downtime
• Operational cost efficiency
• Customer satisfaction scores
• Compliance and audit outcomes

Requirements

• Bachelor's Degree in Business Administration, Operations Management, Finance, or related fields.
• Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
• Proven experience managing multi-functional teams.
• Strong understanding of sales operations, credit risk, collections, and asset management.

Key Skills:

• Strong leadership and people management skills
• Excellent operational and analytical capability
• Ability to manage risk and enforce compliance
• Strong stakeholder management and communication skills
• Problem-solving and decision-making ability
• High level of integrity and accountability.

• Prepare and submit periodic performance and operational reports.

go to method of application »

Descripiton

• The Station Operations Lead is responsible for overseeing station-level operations, ensuring repayment compliance, asset control, risk prevention, and rider conduct across assigned parking stations.
• The role provides leadership, coordination, and escalation management to ensure stations operate in line with company policies, safety standards, and operational targets.
• This role ensures consistency, discipline, and control across stations while supporting Station Officers to perform effectively.

Roles and Responsibilities ​
Repayment Enforcement Oversight:

• Oversee repayment enforcement activities across assigned stations
• Ensure riders meet daily or scheduled repayment obligations in line with policy
• Review arrears trends, defaulter behaviour, and compliance levels
• Support and approve escalation actions for unresolved repayment issues
• Ensure collections are conducted strictly via approved channels.

Station Monitoring & Performance Management:

• Supervise rider inflow and outflow across stations
• Monitor station-level performance, compliance, and operational discipline
• Review and validate daily and weekly station reports submitted by Officers
• Track key metrics such as repayment compliance rates, arrears, and incidents
• Identify operational gaps and implement corrective actions.

Asset Control & Risk Management:

• Ensure leased assets at stations are properly accounted for and identifiable
• Oversee reporting and resolution of missing, damaged, or tampered assets
• Coordinate authorised immobilisation, recovery, or asset control actions
• Identify fraud risks, impersonation attempts, and misuse of company assets
• Escalate high-risk cases promptly in line with the post-default action plan

Team Leadership & Discipline:

• Supervise, coach, and guide Station Officers on enforcement, conduct, and engagement
• Ensure Officers apply policies consistently and professionally
• Address performance gaps, misconduct, or non-compliance by Officers
• Reinforce ethical behaviour, safety awareness, and respectful engagement.

Rider Engagement & Issue Resolution:

• Support Officers in handling disputes or escalated rider issues
• Ensure rider engagements remain firm, respectful, and non-confrontational
• Reinforce rider understanding of repayment obligations and consequences
• Act as the primary station-level escalation point for complex cases.

Compliance, Safety & Governance:

• Ensure strict adherence to company policies, ethics, and safety standards
• Avoid cash-handling and enforce controls where applicable
• Identify and report security risks at stations
• Support audits, investigations, and compliance reviews.

Key Performance Indicators

• Repayment compliance rate
• Arrears and default trends
• Asset loss or damage incidents
• Accuracy and timeliness of station reports
• Resolution time for escalated cases
• Station officer performance and discipline.

Requirements

• Minimum of B.Sc or HND in any relevant discipline
• Experience in field operations, enforcement, or asset-based operations
• Proficiency in the use of Microsoft Excel or Google sheets
• Supervisory or team leadership experience
• Strong understanding of compliance and risk control
• Ability to manage conflict and enforce rules professionally
• High level of integrity, discipline, and attention to detail.

Key Skills:

• Strong interpersonal and communication skills
• Firm but respectful enforcement capability
• Attention to detail and record-keeping.
• Integrity and ethical judgement.

go to method of application »

Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

Roles and Responsibilities

Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

Rider Engagement & Conduct

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets 

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness

WORKING CONDITIONS

• Station-based and outdoor role

• Rotational shifts, including early mornings or evenings

Key Skills

• Strong interpersonal and communication skills

• Firm but respectful enforcement capability

• Attention to detail and record-keeping

• Integrity and ethical judgement

• Ability to work outdoors and on rotational shifts

Key Performance Indicator 

• Repayment compliance rate at assigned stations

• Daily collections accuracy and reconciliation rate

• Reduction in overdue repayments

• Timeliness and quality of station reports

• Incident and escalation response time

• Adherence to company policies and conduct standards

go to method of application »

Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

Roles and Responsibilities

Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

Rider Engagement & Conduct

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets 

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness

WORKING CONDITIONS

• Station-based and outdoor role

• Rotational shifts, including early mornings or evenings

Key Skills

• Strong interpersonal and communication skills

• Firm but respectful enforcement capability

• Attention to detail and record-keeping

• Integrity and ethical judgement

• Ability to work outdoors and on rotational shifts

Key Performance Indicator 

• Repayment compliance rate at assigned stations

• Daily collections accuracy and reconciliation rate

• Reduction in overdue repayments

• Timeliness and quality of station reports

• Incident and escalation response time

• Adherence to company policies and conduct standards

go to method of application »

Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

Roles and Responsibilities

Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

Rider Engagement & Conduct

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets 

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness

WORKING CONDITIONS

• Station-based and outdoor role

• Rotational shifts, including early mornings or evenings

Key Skills

• Strong interpersonal and communication skills

• Firm but respectful enforcement capability

• Attention to detail and record-keeping

• Integrity and ethical judgement

• Ability to work outdoors and on rotational shifts

Key Performance Indicator 

• Repayment compliance rate at assigned stations

• Daily collections accuracy and reconciliation rate

• Reduction in overdue repayments

• Timeliness and quality of station reports

• Incident and escalation response time

• Adherence to company policies and conduct standards

go to method of application »

Job Description

• The Collections Manager will lead Gamma Mobility’s centralised collections function, ensuring strong repayment performance across a large and high-frequency portfolio. This role is responsible for driving collections strategy, optimising daily execution, and managing team productivity to consistently meet cash collection targets. 
• The ideal candidate is a disciplined operator with strong leadership and analytical skills, capable of improving collections outcomes while maintaining a high-performing, compliant, and customer-focused collections operation.

Roles and Responsibilities

Collections Strategy & Execution Excellence

• Develop and lead collections strategies that maximize repayment performance across the portfolio.

• Translate strategy into clear daily execution plans and recovery priorities.

• Ensure collections activities are consistent, structured, and aligned to business performance goals.

• Introduce data-driven interventions to improve collection outcomes and reduce delinquency trends.

Centralized Collections Operations Management

• Oversee centralised, virtual collections operations across assigned cities.

• Ensure structured customer follow-up through approved digital and call channels.

• Maintain disciplined workflows and routines to support consistent daily recovery performance.

• Ensure customer engagement is professional, firm, and aligned with company values.

Team Leadership & Productivity Management

• Lead, coach, and manage a team of centralised collections officers.

• Set productivity standards, performance expectations, and daily recovery targets.

• Build and implement performance management routines including coaching, reviews, and corrective actions.

• Design incentive and accountability structures that drive outcomes, not just activity.

Monitoring, Reporting & Portfolio Insights

• Own collections dashboards and performance reporting for leadership visibility.

• Monitor repayment performance trends and identify risks early to protect cash flow.

• Track effectiveness of collections strategies and recommend improvements where needed.

• Provide insights that inform credit decisioning, customer segmentation, and operational improvements.

Escalation & Cross-Functional Collaboration

• Ensure effective escalation and handover of unresolved cases to the City Manager team for field recovery.

• Collaborate with Credit & Risk, Operations, Finance, Legal, and City Teams to resolve customer issues impacting repayment.Support improvement of payment processes, customer communication, and operational drivers of delinquency.

Compliance, Governance & Continuous Improvement

• Ensure collections practices follow internal policy, ethical standards, and applicable regulations.

• Maintain well-documented processes and ensure audit readiness.

• Continuously improve SOPs, scripts, and workflows to strengthen recovery performance and team efficiency.

Requirements

• Master’s degree in Business Administration, Operations Management, Finance, or related field.

• Minimum of 6 years of progressive experience in a Collections Role with a deep understanding of collections performance management and productivity systems.

• Strong negotiation, customer engagement, and conflict resolution skills.

• Data-driven mindset with strong comfort using dashboards and performance analytics.

• High ownership, attention to detail, and ability to perform under daily target pressure.

• Strong leadership, coaching, and stakeholder management capability.

Key Skills

• Strong strategic and operational execution ability.

• Deep understanding of collections performance management and productivity systems.

• Strong negotiation, customer engagement, and conflict resolution skills.

• Data-driven mindset with strong comfort using dashboards and performance analytics.

• High ownership, attention to detail, and ability to perform under daily target pressure.

• Strong leadership, coaching, and stakeholder management capability.

go to method of application »

Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

Roles and Responsibilities

Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

Rider Engagement & Conduct

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets 

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness

WORKING CONDITIONS

• Station-based and outdoor role

• Rotational shifts, including early mornings or evenings

Key Skills

• Strong interpersonal and communication skills

• Firm but respectful enforcement capability

• Attention to detail and record-keeping

• Integrity and ethical judgement

• Ability to work outdoors and on rotational shifts

Key Performance Indicator 

• Repayment compliance rate at assigned stations

• Daily collections accuracy and reconciliation rate

• Reduction in overdue repayments

• Timeliness and quality of station reports

• Incident and escalation response time

• Adherence to company policies and conduct standards

  Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

• Roles and Responsibilities

  Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

• Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

• Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

• Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

• Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets 

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness

• WORKING CONDITIONS

• Station-based and outdoor role

• Rotational shifts, including early mornings or evenings

• Key Skills

• Strong interpersonal and communication skills

• Firm but respectful enforcement capability

• Attention to detail and record-keeping

• Integrity and ethical judgement

• Ability to work outdoors and on rotational shifts

• Key Performance Indicator 

• Repayment compliance rate at assigned stations

• Daily collections accuracy and reconciliation rate

• Reduction in overdue repayments

• Timeliness and quality of station reports

• Incident and escalation response time

• Adherence to company policies and conduct standards

• Rider Engagement & Conduct

go to method of application »

Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

Roles and Responsibilities

Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

Rider Engagement & Conduct

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets 

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness

WORKING CONDITIONS

• Station-based and outdoor role

• Rotational shifts, including early mornings or evenings

Key Skills

• Strong interpersonal and communication skills

• Firm but respectful enforcement capability

• Attention to detail and record-keeping

• Integrity and ethical judgement

• Ability to work outdoors and on rotational shifts

Key Performance Indicator 

• Repayment compliance rate at assigned stations

• Daily collections accuracy and reconciliation rate

• Reduction in overdue repayments

• Timeliness and quality of station reports

• Incident and escalation response time

• Adherence to company policies and conduct standards

  Job Description

• The Station Officer is responsible for monitoring assigned parking stations and ensuring timely repayment compliance by riders who have leased mobility assets (e.g. motorcycles, tricycles, electric vehicles). The role supports the company’s revenue assurance efforts by verifying rider compliance, facilitating collections, and escalating defaults, while maintaining professionalism and adherence to company policies.

• Roles and Responsibilities

  Repayment Enforcement & Compliance

• Verify that riders have met daily or scheduled repayment obligations.

• Enforce repayment compliance at designated parking stations in line with company policies.

• Engage riders courteously but firmly on outstanding repayments and arrears.

• Prevent unauthorised deployment of leased assets by non-compliant riders, where policy allows.

• Facilitate collection of repayments via approved channels only.

• Reconcile daily station reports with collections and rider activity.

• Monitoring & Reporting

• Monitor rider inflow and outflow at assigned parking stations.

• Identify and report high-risk riders, habitual defaulters, or suspicious activity.

• Submit daily and weekly station reports on repayments, compliance levels, and incidents.

• Escalate unresolved repayment issues to Station Supervisor and follow defined process on post-default action plan

• Asset Control & Risk Prevention

• Ensure leased assets parked at stations are accounted for and properly identified.

• Report missing, damaged, or tampered assets immediately.

• Support asset immobilisation or recovery actions as authorised by management.

• Assist in preventing fraud, impersonation, or misuse of company assets.

• Educate riders on repayment obligations, policies, and consequences of default.

• Maintain a professional, respectful, and non-confrontational approach at all times.

• Manage disputes calmly and escalate where necessary.

• Compliance, Safety & Ethics

• Adhere strictly to company policies, ethical standards, and safety guidelines.

• Avoid handling cash unless explicitly authorised and follow all cash-handling procedures.

• Ensure personal safety and report security risks at stations.

• Requirements

• Minimum of OND Certification

• Previous experience in collections, field operations, security, or customer-facing roles

• Proficiency in the use of Microsoft Excel or Google sheets 

• Ability to use mobile devices or simple digital reporting tools.

• Must reside within the stipulated job location.

• Strong skill in conflict management and situational awareness

• WORKING CONDITIONS

• Station-based and outdoor role

• Rotational shifts, including early mornings or evenings

• Key Skills

• Strong interpersonal and communication skills

• Firm but respectful enforcement capability

• Attention to detail and record-keeping

• Integrity and ethical judgement

• Ability to work outdoors and on rotational shifts

• Key Performance Indicator 

• Repayment compliance rate at assigned stations

• Daily collections accuracy and reconciliation rate

• Reduction in overdue repayments

• Timeliness and quality of station reports

• Incident and escalation response time

• Adherence to company policies and conduct standards