Station Operations Lead at Gamma Mobility

Descripiton

• The Station Operations Lead is responsible for overseeing station-level operations, ensuring repayment compliance, asset control, risk prevention, and rider conduct across assigned parking stations.
• The role provides leadership, coordination, and escalation management to ensure stations operate in line with company policies, safety standards, and operational targets.
• This role ensures consistency, discipline, and control across stations while supporting Station Officers to perform effectively.

Roles and Responsibilities ​
Repayment Enforcement Oversight:

• Oversee repayment enforcement activities across assigned stations
• Ensure riders meet daily or scheduled repayment obligations in line with policy
• Review arrears trends, defaulter behaviour, and compliance levels
• Support and approve escalation actions for unresolved repayment issues
• Ensure collections are conducted strictly via approved channels.

Station Monitoring & Performance Management:

• Supervise rider inflow and outflow across stations
• Monitor station-level performance, compliance, and operational discipline
• Review and validate daily and weekly station reports submitted by Officers
• Track key metrics such as repayment compliance rates, arrears, and incidents
• Identify operational gaps and implement corrective actions.

Asset Control & Risk Management:

• Ensure leased assets at stations are properly accounted for and identifiable
• Oversee reporting and resolution of missing, damaged, or tampered assets
• Coordinate authorised immobilisation, recovery, or asset control actions
• Identify fraud risks, impersonation attempts, and misuse of company assets
• Escalate high-risk cases promptly in line with the post-default action plan

Team Leadership & Discipline:

• Supervise, coach, and guide Station Officers on enforcement, conduct, and engagement
• Ensure Officers apply policies consistently and professionally
• Address performance gaps, misconduct, or non-compliance by Officers
• Reinforce ethical behaviour, safety awareness, and respectful engagement.

Rider Engagement & Issue Resolution:

• Support Officers in handling disputes or escalated rider issues
• Ensure rider engagements remain firm, respectful, and non-confrontational
• Reinforce rider understanding of repayment obligations and consequences
• Act as the primary station-level escalation point for complex cases.

Compliance, Safety & Governance:

• Ensure strict adherence to company policies, ethics, and safety standards
• Avoid cash-handling and enforce controls where applicable
• Identify and report security risks at stations
• Support audits, investigations, and compliance reviews.

Key Performance Indicators

• Repayment compliance rate
• Arrears and default trends
• Asset loss or damage incidents
• Accuracy and timeliness of station reports
• Resolution time for escalated cases
• Station officer performance and discipline.

Requirements

• Minimum of B.Sc or HND in any relevant discipline
• Experience in field operations, enforcement, or asset-based operations
• Proficiency in the use of Microsoft Excel or Google sheets
• Supervisory or team leadership experience
• Strong understanding of compliance and risk control
• Ability to manage conflict and enforce rules professionally
• High level of integrity, discipline, and attention to detail.

Key Skills:

• Strong interpersonal and communication skills
• Firm but respectful enforcement capability
• Attention to detail and record-keeping.
• Integrity and ethical judgement.