City Manager at Gamma Mobility

POSITION SUMMARY:

• The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city. This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.
• The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.

ROLES & RESPONSIBILITIES:

City Operations & Leadership

• Provide leadership and oversight for all functional teams within the city.
• Ensure seamless coordination across departments to achieve operational efficiency.
• Translate company strategy into executable city-level plans.
• Monitor daily operations and resolve cross-functional challenges.
• Act as the company’s representative for city-level engagements and partnerships.

Revenue, Portfolio & Risk Management

• Oversee city sales operations to drive lead generation
• Ensure adherence to approve acquisition processes, pricing models, and risk policies.
• Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
• Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
• Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
• Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.

Operations, Recovery & Asset Management

• Oversee station officers and recovery operations to maintain portfolio quality.
• Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
• Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
• Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
• Minimise asset downtime and operational disruptions across the city.

People Leadership, Administration & Compliance

• Lead and coordinate city-level administrative and facility operations.
• Ensure accurate record-keeping, reporting, and operational documentation.
• Manage, coach, and develop team leads and staff across all functional areas.
• Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
• Ensure adequate staffing levels and support onboarding of new hires.
• Promote compliance with company policies, ethical standards, and operational procedures across all teams.
•  Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.

Financial & Performance Management

• Own city-level budgets and cost control initiatives.
• Monitor revenue, expenses, and profitability for the city.
• Track KPIs across teams under the city.
• Prepare and submit periodic performance and operational reports.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.
• Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
• Proven experience managing multi-functional teams.
• Strong understanding of sales operations, credit risk, collections, and asset management.

Key Skills

• Strong leadership and people management skills
• Excellent operational and analytical capability
• Ability to manage risk and enforce compliance
• Strong stakeholder management and communication skills
• Problem-solving and decision-making ability
• High level of integrity and accountability

KPIs

• City revenue and portfolio growth
• Sales target achievement rate
• Portfolio at risk (PAR) and delinquency rate
• Recovery success rate
• Asset utilisation and downtime
• Operational cost efficiency
• Customer satisfaction scores
• Compliance and audit outcomes