Jobs at Konga Online Shopping Limited

Responsibilities

• Manage the purchasing, pricing, and oversight of products within assigned categories.
• Develop and implement strategies to optimize sales and inventory turnover.
• Maintain an open-to-buy plan to ensure proper inventory levels.
• Select products from vendors to meet customer demand and maximize sales opportunities.
• Enhance customer satisfaction by improving product accessibility and assortment.
• Analyze sales trends, competitive landscape, and market dynamics to inform decision-making.
• Develop and execute promotional activities to drive sales and achieve targets.
• Identify and capitalize on opportunities to expand market share and profitability.
• Collaborate with cross-functional teams to align category strategies with company objectives.
• Communicate category performance and insights to stakeholders.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• 2-3 years of experience in category management, retail merchandising, or similar roles.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent communication and negotiation skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in managing vendor relationships and negotiating terms.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Demonstrated ability to work collaboratively in a team environment.
• Results-driven mindset with a focus on achieving targets and driving business growth.

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Job Objectives / A Brief Overview of the Role

• DSA are responsible for communicating the benefits of the company's products to drive sales.
• Department / Division Unit: Konga Retail

Reporting Relationship:

• Reports to The Store Manager
• Hours of work 8 am - 6 pm

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics,
• Retail Operation Team.
• External: Customers and OEM

Job Duties / Responsibilities / Accountabilities

• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the scheduled time.
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Key Performance Indicators

• Near zero incidence of customer complaint / negative.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery.

Qualifications
Essential:

• A Degree in Business or related fields
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge and Experience:
Knowledge:

• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience’s needs
• Relationship management skills and openness to feedback
• Academics degree in business or a related field.

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A Brief Overview of the Role

• Products: QC of products listed. Manage all products on the site
• Constantly having processes that will checkmate problems around product creation & management.

Key Duties

• Managing and maintaining accurate content for existing products and push new product updates including product copy and images to Konga.com on a regular basis.
• Assisting in the resolution of Konga mails in a timely matter by investigating and troubleshooting for product descriptions, dimensions and packaging.
• Managing the items listed by Merchants on Seller listing platform.
• Creating new categories and managing the existing category tree.
• Managing the existing categories on the Konga.com’s Navigation Bar.
• Managing the site products.
• Providing insights using product data available
• Ensuring the verification of High End Brands listed by Merchants on Seller HQ
• Ensuring that products have all required attributes to enhance sale.

Relationship Building:

• Name the regular contacts and relationships this position will develop which have impact on the performance of this position

Relationship - External / Internal:

• Customer - External
• Merchant - External
• Line Manager - Internal
• Colleagues / Operations Team - Internal

Qualifications

• HND / B.Sc in any field.

Experience:

• A minimum of 1 year related working experience
• Experienced user of Microsoft Office packages (word, excel)
• Great attitude and strong work ethic.
• Excellent written and oral communication skills
• Has knowledge/has worked within an e-commerce business
• Computer, Internet and mobile proficiency
• Ability to work with minimal supervision; organized and able to handle multiple tasks / rojects simultaneously
• Comfortable working in a fast-paced, deadline-oriented environment.

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Job Objectives / A Brief Overview of the Role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
• They should also be able to lead and motivate the sales team to achieve specific goals.

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics, Sales team.
• External: Customers and OEM

Job Duties/ Responsibilities/ Accountabilities

• Manage the floor sales representatives and other members of the team
• Set and track sales targets for your team
• Suggest and implement improvements in the sales administration process
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly, and annual sales forecasts
• Use customer feedback to generate ideas about new development or products
• Research and discover methods to increase customer engagement and sales output.
• Ensure sales, finance, and legal policies and procedures are met
• Build an open-communication environment for your team
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery

Knowledge and Experience
Knowledge:

• Degree in Sales, Business Administration, or a certificate in a relevant field
• Proven work experience as an Inside sales manager
• Hands-on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude.

Qualifications
Essential:

• Strong interpersonal and communication skills,
• A Degree in Business or related fields
• Microsoft package proficiency.