Career Opportunities at The Ikeja Electricity Distribution Company (IKEDC)

Reporting To: Head IT

Role Purpose

• Responsible for managing the IT services and ensuring all IT KPIs are met in line with ITIL standards. He/She is certified in ITIL foundations v3 or 4 with acute understanding of all aspects of service management and ITIL. Encompasses full knowledge required within the service management specialty area. Typically develops process and procedure documentation that are implemented by self or team. Functions independently with minimal oversight and direction. Provides professional guidance and leadership to peers.

Responsibilities

• Develops relationships with external clients and organisations to assess their technology, support, and security needs
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
• Offers innovative solutions that meet clients’ needs while remaining cost effective
• Manages projects by creating timelines, adhering to budgets, and assigning staff members
• Establishes client and sales goals, and tracks progress and other metrics
• Maintains relationships with technology, software, and security vendors
• Manages and assesses the performance of staff members who specialise in support, sales, and installation
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates troubleshooting, support, and service for equipment and networks when necessary
• Upholds a sense of customer service and measures client satisfaction
• Measures operational effectiveness and provides reports to leadership on process compliance and operational activities.

Minimum Qualifications

• Bachelor's Degree in Information Technology or Computer Science or any other related field; or MBA in information Technology management or related areas.
• 5 to 8 years’ experience in IT Service Management
• Experience with Customer Service, Management, Leadership, Staffing
• Demonstrated V.3 ITIL foundations understanding.
• Demonstrated experience in developing process documentation.
• Demonstrated experience in developing reports and statistics using spreadsheet software.
• Demonstrated ability to coordinate and facilitate operational meetings.
• Demonstrated ability to develop workflow diagrams for service management areas.

Technical Competencies:

• Computing and User Support
• Networking Administration
• Server Administration
• Disaster Recovery
• Hardware Configuration
• Application Support and Maintenance
• Information Security
• Expert understanding of each ITIL based Service Support process (Change Mgt., Problem MGT., Incident Mgt, Etc.)

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus
• Keen attention to detail
• Customer-centric

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Reporting To: Project Manager

Role Purpose

• Responsible for the implementation of Ikeja Electric metering strategies, including plans and policies. Ensure all defined targets, schedules, policies and requirement are met and work closely with the Project Manager/NMD Metering team in ensuring operational efficiency and synergy.

Responsibilities

• Develop and implement strategic that ensures Ikeja Electric mass metering initiative is successful.
• Coordinate and manage the metering project from inception to completion
• Act as the communication liaison between the metering project team and all relevant stakeholders. Engage key stakeholders on weekly basis, project progress status.
• Responsible for translating updated metering strategy/policies into a scorecard map and tracker.
• Monitor, track and report on the status of project deliverables to ensure time, cost and quality metrics are in line with approved project plans.
• Research and analyse metering strategies in relation to business decision and project deliverables to aid optimal decision making.
• Coordinate and manage the MAP metering rollout plan by engaging all stakeholders – Procurement and NMD Metering regarding each MAP deliverables and timelines.
• Prompt rendition and follow through of field escalations and issues highlighted to the Project Manager/Project Management Officer.
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
• Perform all other functions as designated in line with the project objectives.

Minimum Qualifications

• A minimum of first degree in any field.
• Additional post graduate qualification will be an added advantage.
• Minimum of 3-7 years post qualification experience.

Technical Competencies:

• Relationship management and interpersonal skills.
• Financial Concept and reconciliations
• Managerial Finance
• Fair Knowledge of metering
• Good Project management orientation
• Good knowledge of industry related regulations
• Good Analytical skills
• Planning and Organizing
• Team Development

Behavioral Competencies:

• Ability to work independently and take responsibility for financially impacting decisions
• Strategic problem-solving abilities
• Ability to work under pressure and multi task effectively
• People Management
• Analytic aptitude
• Ability to influence others
• Good communication & interpersonal Skills
• Good relationship management skills

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Reporting To: Lead, IT Infrastructure

Role Purpose

• To serve as an IT expert participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment.
• This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.
• The ideal candidate should also have the patience to communicate with a variety of interdisciplinary teams and users. His/her primary goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Responsibilities

• Lead and supervise the team
• Contribute to or lead IT Infrastructure projects within IT
• Assign work, train and mentor other IT Systems Administrators on hardware and software problem analysis and resolution
• Ensure all Servers hardware and software are fully operational and take corrective action where necessary
• Ability to write Windows scripts
• Administer, configure and manage web servers (IIS, apache, tomcat, jboss)
• Administer MS Exchange mail servers
• Maintain and administer domain controllers with MS Active Directory services
• Monitor, identify, and resolve production capacity, contention, and resource deficiencies
• Support the annual IT Audits in the delivery of required data and procedures to ensure compliance with established corporate general controls and information security policy.
• Install system patches and updates
• Perform hardware and software upgrades
• Document and improve current IT infrastructure, processes and procedures
• Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
• Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, security, storage, software and other computer related systems.
• Assist in carrying out any duties as requested by the IT Management.
• Develop expertise to train staff on new technologies
• Perform software product installation, configuration management, maintenance, testing and documentation of VMware and Microsoft related products
• Ensure highest level of availability, reliability and performance for virtualization platforms and associated products.

Minimum Qualifications

• First degree (M.Tech./B.Sc. in information Technology or Computer Science or any other related field
• 5+ years’ experience in hands-on System Administration role with a reputable organization
• Must have one or more of the following certifications: CompTIA A+, CompTIA Network+, MCP (Microsoft Certified Professional), MCSE or CCNA;
• Ability to quickly analyze issues and determine best course of action using available resources
• Experience with Cloud and Virtual Technologies e.g. VMware
• Strong knowledge of Windows Active Directory & group policy
• Extensive knowledge of Storage Management and Technologies. Hands-on experience with EMC Storage is a MUST.

Technical Competencies:

• Backup Administration & Disaster Recovery (Hands-on knowledge of Networker and/or Veeam is a plus)
• Strong knowledge of configuration, management and maintenance of Windows Server 2012/2016
• Microsoft Exchange Server 2013/2016
• Extensive experience in Windows, Unix and Linux Administration
• Knowledge of load balancing and clustering
• Ability to write Windows/Unix shell scripts

Behavioral Competencies:

• Communication and Interpersonal Relations
• Problem Solving and Decision Making
• Managing Resources
• Business Focus
• Highly self-motivated, self-directed, and attentive to detail
• Ability to present ideas in business-friendly and user-friendly language

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Reporting To: Enterprise Application Management Lead

Role Purpose

• In this role, the employee will conduct thorough data analysis, help design and implement analytics programs, generate reports, and collaborate with various teams to ensure we are optimizing our resources and making informed decisions.
• To succeed in this position, the employee must be driven and be able to thrive in a fast-paced environment

Responsibilities

• Oversee the deployment of data to the data warehouse
• Prepare reports for internal and external audiences using business analytics reporting tools
• Develop policies and procedures for the collection and analysis of data
• Implement new data analysis methodologies
• Perform data profiling to identify and understand anomalies
• Develop and utilize dashboards effectively
• Develop, analyze, and modify processes, data structures, and models
• Manage master data, including creation, updates, and deletion
• Process confidential data and information according to guidelines
• Provide technical expertise on data storage structures, data mining, and data cleansing.
• Train end users on new reports and dashboards
• Evaluate changes and updates to source production systems
• Generate reports from single or multiple systems
• Support initiatives for data integrity and normalization
• Support the data warehouse in identifying and revising reporting requirements
• Conduct overall management of the Data Warehouse
• Mine and analyse large datasets, draw valid inferences and present them successfully to management using a reporting tool
• Manipulate, analyse and interpret complex data sets relating to the employer's business
• Gather, understand and document detailed business requirements using appropriate tools and techniques

Minimum Qualifications

• Bachelor's Degree in Computer Science, business, management, accounting, economics, statistics, information science or related field required
• 5+ years’ experience in a business intelligence and/or data analysis role
• 3+ years’ experience a supervisory capacity, preferably within business intelligence or data analysis
• Ability to understand and find appropriate applications for data and analysis results
• Significant hands-on experience with Tableau, Power BI, SSRS, SSIS, PL/SQL

Technical Competencies:

• Excellent numerical and analytical skills
• Deep knowledge of SQL, NoSQL, Oracle, Mongo DB etc.
• Knowledge of data analysis tools
• Exceptional organizational and presentation skills
• Outstanding written, verbal, and interpersonal skills
• Strong problem solving skills and an analytical mind
• Proven experience as a collaborative team player
• Able to thrive in a fast-paced, deadline-driven environment

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus