Career Opportunities at Paystack

About the Role

• As Head of Compliance & Risk, you will develop a comprehensive regulatory compliance framework and be responsible for implementing and maintaining processes, systems and controls to ensure Paystack’s compliance across multiple jurisdictions.
• You also develop and manage an enterprise risk framework that will provide insights into our risks.
• We’re looking for a leader who will lead the buildout and scaling of our compliance program, serve as a key member of the Paystack leadership team and partner to the business, and who will elevate the ambitions of Paystack.
• The ideal candidate will come from “start-up” like environments, be mission-driven, a clear communicator with a solid background in the payments space.
• The role is remote-friendly with frequent travel to Nigeria, and expansion markets required. 

What you'll be doing
You'll:

• Develop, implement and maintain a global framework of policies and procedures for managing and mitigating operational and compliance risks, in line with laws and regulations across multiple jurisdictions
• Develop, implement and maintain an enterprise risk framework.
• Design and implement relevant compliance processes including know your customer (KYC), anti-money laundering (AML), sanctions and combatting the financing of terrorism (CFT)
• Perform risk assessments to understand enterprise risks
• Master a deep understanding of the rules and regulations governing each market in which we operate, including monitoring any changes and developments
• Oversee the gathering of internal information to meet external regulatory reporting obligations
• Supervise the fulfillment of all record keeping requirements
• Investigate irregularities and non-compliance issues
• Act as a point-of-contact for all employees on issues relating to money laundering, terrorist financing and receive reports on non-compliance with laws or company policies
• Compile regular reports on risk and compliance performance that can be shared with management or the board of directors so that issues can be rectified
• Support our product and market expansion initiatives by overseeing efforts to apply for new licenses where needed
• Ensure regular information dissemination and coordinate training across the company on compliance issues
• Review marketing materials, presentations and websites to ensure compliance with regulatory requirements
• Oversee any internal and external audits or regulatory examinations
• Manage third party vendor risk reviews and vendor due diligence
• Collaborate with other departments to create a culture of compliance across the company

Requirements
What it takes to succeed at this role:

• 8+ years in a senior regulatory and compliance role
• Experience in payments/financial services
• Ability to develop deep relationships with regulators (Central Banks or other regulatory bodies) across multiple jurisdictions
• Excellent sense of judgment – able to help steer the company to balance innovation and growth with regulatory compliance
• Critical problem-solving skills
• Ability to thrive, adapt and embrace change in rapidly-changing regulatory environments
• Deep knowledge of global payments compliance regulation – PCI DSS, PSD2, GDPR, card scheme rules, etc.

Nice-to-haves:

• Master's Degree in either Economics / Business / Law (preferred)
• Relevant course, done through ICA (International Compliance Association)
• Experience in Nigeria (or Africa)
• ACAMS certification.

Benefits

• Competitive salary
• Flexible working environment
• Full medical coverage.

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Overview

• Paystack helps businesses in Africa get paid by anyone, from anywhere in the world. Thousands of businesses of all sizes use our modern payments platform, including MTN, Smile Communications, GIGM, AXA Mansard Insurance, and many others. Within a little over 5 years, our close-knit team now processes a significant portion of all online payments in Nigeria. Recently, we were acquired by global payments leader Stripe to accelerate online commerce across Africa.
• At Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed. And we’d love your help.

About the Head of Internal Audit Role

• As Head of Internal Audit, you will be building the team responsible for providing objective assurance on the design and operational effectiveness of Paystack’s internal controls and business processes, compliance with laws and regulations and risk management framework and other governance processes.
• In addition, you will be responsible for providing advisory services in the form of targeted analyses, model evaluations, systems design assessments, and policy reviews.
• We’re looking for a leader who will lead the buildout and scaling of our audit program, serve as a key member of the Paystack leadership team and partner to the business, and who will elevate the ambitions of Paystack.
• The role is remote-friendly with frequent travel to Nigeria, and expansion markets required and reports to Paystack’s Head of Finance.

What you'll be doing
You'll:

• Develop the annual and longer-term strategy for a risk-based audit plan shaped for Paystack’s expanding global operations and regulatory requirements.
• Scale the audit program to encompass regulatory compliance requirements governing regulated entities. 
• Plan and execute audits of business processes subject to regulatory compliance requirements (e.g., AML, KYC, sanctions, safeguarding, data privacy), financial partner requirements (e.g., GARS), independent audit for financial reporting, etc.
• Lead ad-hoc programs and initiatives to provide advisory insights.
• Work seamlessly with key business partners within the second lines of defense to build efficiencies into the audit plan and avoid duplication of testing activities.
• Present findings and recommendations to stakeholders and leadership teams (including the Board of Directors).
• Secure management action plans for remediation and monitor remediation progress and timeliness.
• Perform outreach and maintain collaborative working relationships with business partners.
• Invest in understanding the business to better identify areas of need and opportunities to advise.
• Research and stay current on applicable regulatory requirements and emerging trends and best practices.  

Requirements
What it takes to succeed at this role:

• Bachelor’s degree. 
• 8+ years of audit and project management experience within an Internal Audit function and/or as part of an accounting/consulting firm.
• Experience in leading an Internal Audit geo, either at a global or regional level.
• Experience in leading an Internal Audit regulatory compliance subject matter domain/pillar.
• Experience in payment services, banking and/or financial services and associated regulatory compliance.
• Technical auditing skills and knowledge of relevant professional and auditing standards.
• Experience with performing risk assessments and leveraging to prioritize workstreams.  
• Ability to discuss complex issues with any level of management and influence perspectives.
• Excellent written and verbal communication skills, including report positioning and clarity.
• CAMS and/or other relevant certifications.
• CPA, CIA or CISA certification 

Nice-to-haves:

• Start-up / early growth experience
• Previous experience in a high volume transactional payment environment.

Benefits

• Competitive salary and equity compensation
• MacBook Pro
• Smart, kind colleagues who’re invested in your growth.

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Overview

• Paystack helps businesses in Africa get paid by anyone, from anywhere in the world. Thousands of businesses of all sizes use our modern payments platform, including MTN, Smile Communications, GIGM, AXA Mansard Insurance, and many others. Within a little over 5 years, our close-knit team now processes a significant portion of all online payments in Nigeria. Recently, we were acquired by global payments leader Stripe to accelerate online commerce across Africa.
• At Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed. And we’d love your help.

About the Role

• Paystack serves some of the most ambitious businesses in Africa. Our promise to our customers is that, beyond providing an amazing payments experience, we'll help their businesses grow. This is a HUGE promise the entire company is committed to, and our Key Accounts Managers are key drivers of that promise.
• As a Key Accounts Manager, you'll be entrusted with a portfolio of some of our fastest-growing customers from different sectors, across multiple countries.
• Your primary responsibility will be to scale and maintain the business of these companies, while helping them meet their most important business objectives.
• You'll own some of our most important customer relationships, and lead both day-to-day conversations as well as high level strategic discussions.
• Running a business can be brutal, and you'll see your portfolio companies at both their best and their worst.
• The best Key Accounts Managers are invaluable advisors to the companies in their portfolio, as well as relentless advocates. This is one of the reasons why we love speaking to entrepreneurs for this role. We find that entrepreneurs bring a high degree of natural empathy to the Key Accounts Manager role, because they have an instinctive understanding of the heady highs and crushing lows of being a business owner.
• You'll dive deep into Paystack's massive proprietary database to uncover market trends and translate them into actionable recommends. We process a large percentage of all online transactions in Nigeria, which gives us a granular understanding of what's happening across multiple different industries.
• We're looking for a teammate with a natural aptitude for identifying patterns from this valuable dataset, and sharing those insights both internally and externally.
• We're also looking for a teammate who delights in learning everything there is to know about entire sectors. To best support your portfolio of assigned companies, you'll need a deep understanding of their specific business needs as well as their broader industry.
• You'll research the various sectors within which your portfolio companies operate to inform your recommendations for how these companies can thrive.
• Key Accounts Managers work with literally every team at Paystack. You'll serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible experience for our merchants and their customers.
• You'll have visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
• This is a remote role (the entire company is working remotely during the pandemic) and successful candidates should be located within the GMT -3 to GMT +3 timezones. When it's safer to travel, the role will require occasional travel to Lagos, Nigeria at least four times a year.

What You'll Be Doing
You'll:

• Build long-term relationships with your contacts at mid-market and enterprise companies and help them understand how to best leverage Paystack's powerful product suite to meet their business objectives
• Develop account plans for winning and expanding business within your portfolio of accounts
• Upsell Paystack's suite of products to your portfolio of accounts
• Analyse internal and external datasets to gain insights for various uses
• Research various sectors to better understand the competitive landscape of those industries, as well as both the threats and opportunities available to your portfolio companies
• Solve tricky tier 2 support issues escalated by businesses in your portfolio
• Represent Paystack at industry events, fairs, webinars, and demos
• Serve on one or more Product teams, using your insights from the field to inform product prioritization and product development

What it takes to succeed at this role
You:

• Have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our customers' businesses
• Have an aptitude for identifying upsell opportunities, and closing them
• Are a strong communicator: you can write and speak clearly and compellingly, and understand how to explain complex issues to different audiences
• Have experience in a client-facing role, preferably at a technology company, with a track record of top performance
• Have a strong sense of ownership: you can be relied on to solve problems end to end, while managing all stakeholders involved, and proactively providing timely feedback.
• Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
• Are able to analyse large amounts of data, identify useful patterns, and make recommendations based on your observations
• Are perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack and able to leverage your understanding to help customers achieve their goals. A Key Accounts Manager understands the Paystack product better than anyone else at the company

While this is NOT strictly required, it would be a plus if you:

• Have previously worked at fast-growing internet startups
• Have experience working with payments systems in Africa
• Are comfortable with analysing large amounts of data
• Are fluent in French or Mandarin.

Benefits

• Competitive salary
• Full medical coverage
• MacBook Pro
• Gym membership
• Monthly internet budget to work from home
• Smart, kind colleagues who’re invested in your growth.

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About Role

• As a User Operations Specialist at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
• We're looking for articulate people who're curious, empathetic, and kind, and who're looking to grow their career at a fast-growing tech startup that cares deeply about personal and professional development.
• You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
• Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
• Paystack is one of the largest payments companies in Nigeria, with presence in Ghana, South Africa, Cote d'Ivoire and more countries coming soon.
• So as a member of the team, you'll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within the countries we operate and across the continent.
• This is a remote-friendly, full-time role, reporting directly to the Customer Success Manager for User Operations (Engagements). The successful candidate will ideally be physically located within the GMT -3 to GMT +3 timezones. If you're based outside Nigeria, the role will require occasional travel to Lagos, Nigeria at least four times a year, when it's safer to travel.

We'll trust you to

• Solve problems for Paystack merchants and our merchants' customers via email, phone, live chat, social media, and in person
• Process routine merchant requests such as business activation requests.
• Work with assigned Product Teams to deeply understand and improve some aspect of Paystack's suite of products
• Update the self-serve Help Desk knowledge base so that merchant's can get answers quickly
• Escalate transaction issues to and liaise with external partners such as banks for resolution
• Support Key Account Managers to meet the needs of our largest merchants
• Highlight ideas on how to improve the product and better serve businesses and their customers
• Represent Paystack at self-hosted and external events

You'll thrive as a User Operations Specialist if you

• Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language
• Are an excellent writer and speaker of French, able to take complex ideas and explain them in plain, compelling language
• Have an endless capacity for patience and calm, even when everyone around you is freaking out
• Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
• Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
• Are interested in learning all you can about how to provide world-class customer support
• Love to do the work to solve complex issues when the answers are not readily available