Career Opportunities at MTN Nigeria

Job description

• Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes. The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.
• Manager, Order Management is supported by Supervisor and Clerk to perform order management activities at the Opco.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Customer Data Management
• Approve request for creation of customer data
• Approve all price updates prior to submission to Master data team
• Liaise with master data team for any updates/amendments to data regarding customer master data updates
• Ensure all customer records are up to date and ensure all customers have valid agreements- review annually
• Ensure customers receive correct promotions/ pricing/ discounts
• Validate customer creation or master updates including updates to price masters
• Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries
• Focus on improving and maintaining customer relationship
• Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
• Capture and Process Orders
• Review and release customer orders based on assigned delegation of authority
• Validate applicable restrictions or promotions on items to customers at the time of release of customer order
• Manage credit limits assigned to the customers and ensure orders are within credit limit
• Review credit limits to ensure credit worthiness- consider insurance cover for customers if applicable
• Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs
• Cancel orders – ensure reasons provided for cancelled orders are reasonable
• Review the status of order on a periodic basis and analyse the reason for delay/open orders
• Authorize any amendments to orders where Delegation of Authority is applicable
• Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner
• Take corrective measures in case orders are not processed within defined SLA
• Liaise with customers to resolve any query/issues with related to customer order
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Job condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training  

• First degree in Engineering or Supply Chain Management or Finance or any related discipline
• Fluent in English

Experience:

• Minimum  of 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in warehouse/ order management / inventory management
• Experience dealing with customers (service industry)
• Working knowledge of  Oracle
• Knowledge of customer database management principles
• Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
• Understanding of process for booking, tracking and monitoring of orders
• Enterprise system knowledge
• Financial management skills
• Transport Management systems

Minimum qualification                

• BA, BEd, BSc or HND

go to method of application »

Job description

• To lead and manage the procurement administrative support activities through policies, processes and procedures that are aligned with MTNN’s aspirations for customer satisfaction/service excellence and bottom-line performance
• To contribute to the achievement of value for money purchases and lowest total cost of ownership through the delivery of high quality administrative support services
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc. 
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc. 
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc. 
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc. 
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc. 
• Control and maintain the relevant registers necessary for adequate tracking and smooth administration of the Procurement function.
• Design and monitor workflow/results involved in the Requests for Quotation (RFQ) and the Requests for Proposal (RFP) process in order to ensure every transaction is checked and in compliance with PPPs and report on breaches where required.
• Design monitoring system for all items purchased by PO and ensure turnaround time (TAT) for delivery is achieved as negotiated.
• Monitor and report purchase order life cycle in accordance with MTNN policy.
• Develop Service Level Agreement between Procurement unit and the business and monitor compliance to the SLAs.
• Design and manage Procurement help desk in conformance to MTN’s customer service standards.
• Prepare and distribute monthly and other periodic reports as required.
• Prepare, review and report budgets and expenditure for P&SS department.
• Review and develop PPPs for the Procurement unit as required.
• Develop and manage methodologies to measure savings and other SLA’s.
• Develop data gathering, monitoring and reporting mechanisms in line with global best practice and corporate governance requirements
• Develop and implement administrative strategies aimed at enhancing the Procurement unit’s service delivery, reporting and corporate governance requirements,
• Develop new and improve existing processes, procedures, policies and service level agreements to enhance the Procurement units operational efficiency 
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Job condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open Plan Office

Experience & Training  

• First degree in Engineering, Supply Chain Management or related discipline
• Fluent in English
• CSCP (Certified Supply Chain Professional)
• Minimum of 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Telecommunications industry experience

Training:

• CSCP (Certified Supply Chain Professional)
• SCOR-P (Supply Chain Operations Reference Model – Professional)

Minimum qualification

• BA, BEd, BEng, BSc, BTech or HND

go to method of application »

Job description

• Responsible for accuracy and completeness of the ERP Inventory/WIP General ledger and Inventory sub-ledger system as well as providing information and support regarding inventory
• Provide financial/ budget related support to Logistics.
• Reconciliation of all Inventory accounts.
• Ensure Inventory financial process comply with IFRS (International Financial Reporting Standard)
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Ensure appropriate and accurate inventory information in the IFS system. That includes the managing of IFS in terms of setup, user utilization and flow of information into the general ledger for reconciliation purposes.
• Ensure maintenance of oracle perpetual inventory system and periodic analysis of sub ledger information.
• Monitor stock counts at primary warehouses and regional warehouses to ensure that stock quantities are accurate, stock count procedures are complied with and assist in processing claims/recovery for stock losses.
• Implement the company inventory policies and procedure in accordance with MTN accounting policy and IFRS
• Oversee and ensure that all receiving paperwork is in order and match the quantity, type, size and style loaded
• Supervise correctness of cycle counts ensure physical inventory of all goods and materials is reconciled to Oracle
• Prepare monthly consolidated stock count reports, analyse variances and provide solution to variances identified.
• Ensure prompt processing of authorised Material requisition form received from internal /external clients
• Provide Logistics support to project managers and Site Build Contractors on achieving roll out target.
• Manage equipment warranty claim process
• Manage the utilisation of OPEX budget for logistics department
• Oversee monthly logistics management report
• Ensure improved control through implementation of EAM/Fixed Assets/ Logistics agreed PPP
• Ensure accuracy and correctness of inventory Database
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.

Job condition   

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training  

• First degree in in Accounting or a Finance related discipline
• Fluent in English
• Relevant qualification in Logistics and Supply Chain Management
• Minimum of 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Supply Chain Management experience
• Vendor management Experience
• Working experience in Oracle  

Training:

• Certified in Production and Inventory Management
• CSCP (Certified Supply Chain Professional)
• Logistics and Supply chain management
• Project Management

Minimum qualification

• BSc, BTech or HND

go to method of application »

Job description

• Manager, Planning & Forecasting is part of the Planning & Fulfillment team at the Opco and would lead the Demand planning and forecasting process. Demand planning and forecasting management covers demand forecasting, demand planning and sales and operational planning processes for trading stocks and assets. These processes would involve interactions with Opco BP and Centers of Excellence (CoE). 
• Manager, Planning & Forecasting would support the Senior Manager, Planning & Fulfillment and supervise the Planner, Demand and Planner, Material Resource.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc. 
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc. 
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc. 
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc. 
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Escalate sensitive issues in a timely manner
• Collaborate with CoE to develop and implement demand planning and management strategies
• Review and approve demand forecast
• Prepare demand plan for trading stock and assets
• Review forecasting errors and prepare resolution plan for refining errors
• Monitor forecasting performance
• Review variance analysis reports and identify corrective actions to resolve variance
• Liaison with relevant stakeholders and conduct sales and operational planning review meetings
• Prepare sales and operational plan in collaboration with internal stakeholders, stakeholders at Opcos and aggregate the procurement requirement
• Assist in identifying potential supply constraints, risks and issues
• Monitor sales and operational planning
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Monitor changes to SCM related statutory, regulatory, legal compliances and update MTN checklist. This includes compliance with Safety Health and Environment (SHE) regulation, imports, Foreign Exchange Control Documentations (FECDs), input and output taxes and managing landed costs.
• Develop policies and procedures for implementing distribution strategy (customise to physical local conditions)
• Ad hoc and Operational Meetings
• Set up /participate in ad hoc and operational meetings
• Report at process and functional level
• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution
• Set up and manage project status meetings
• Review and identify key risks, issues and dependencies and set mitigation actions
• Sign-off / make decisions regarding operational changes
• Review performance of CoE against agreed KPIs and their compliance to SLAs and reverse SLAs
• Create and monitor plan for continuous improvement
• Review performance of CoE Reporting
• Review reports on a monthly basis from CoE relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Review reports on specific projects as per the defined timelines
• Source, induct, and manage talent in accordance with legislative guidelines
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implementable performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote an ‘MTN centric’ and a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance  

Job condition     

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training  

• First degree in Engineering, Supply Chain Management or related discipline
• Fluent in English
• CSCP (Certified Supply Chain Professional)
• CPIM (Certified in Production and Inventory Management)
• Minimum of 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Supply Chain Management experience
• Vendor management Experience
• Working experience in Oracle

Training:

• CPIM (Certified in Production and Inventory Management)
• CSCP (Certified Supply Chain Professional)
• CBAP(Certified Business Analysis Professional)
• SCOR-P (Supply Chain Operations Reference Model – Professional)

Minimum qualification  

• BA, BEd, BEng, BSc, BTech or HND

go to method of application »

Job Description

• Manager, Logistics & Warehouse Is Part Of The Planning And Fulfillment Department And Would Lead The Logistics & Warehouse Processes For The Respective Regions.
• The Logistics Management Processes Cover All Aspects Of Warehousing And Transportation Requirements (For Both Trading Stock As Well As Assets) Including Planning & Managing Deliveries, Management Of Inventory Returned From Site/Customers Including Receipt, Repair / Replacement By Supplier Or Declared As Scrap And Disposal.
• The Inventory Management Process Covers Trading Stock, Assets And Any Other Material That May Be Handled In MTN’s Warehouse Or By An Outsourcing Service Provider. This Covers Devices, SIM Cards, Scratch Cards, Any Promotional Material, All Network Related Inventory Including Spares, IT And Others Where Applicable. Furthermore, The Processes Incorporate Latest Trends In Inventory Management, Which Include Vendor Managed Inventory, Consigned Inventory And Logistics Service Providers.
• These Processes Would Involve Interactions With Opco SCM Team, Centers Of Excellence (CoE) And External Suppliers, Where Applicable.
• Manager, WIL Would Be Involved In Inventory, Warehouse And Logistics Management Processes And Would Be Responsible For The Activities Performed By The Subordinates.
• Extract Value From What We Already Have By Focusing On Optimizing Processes Within The Unit/Department In Line With The Value Creation Philosophy. This Includes Individual Contributions And Recommendations To Improve Existing Business Project/Initiative, Capital/Budget Efficiency Activities Within The Unit, Contracts Review And Negotiation In Collaboration With The Procurement Team, Structural Changes Within The Unit Etc.
• Drive Innovation By Identifying And Taking Advantage Of New Business Opportunities, E.G., By Stimulating And Encouraging New Business Opportunities, Launch Of Products, Product/Process Innovation, Business Model Innovation Etc.
• Maintain Leadership In The ICT/Digital Industry By Influencing Stakeholders Within Your Immediate Ecosystem For MTNN’s Benefit. This Includes Participation In Credible External Think-Tank Sessions, Involvement In Inter-Divisional Focus Group Sessions To Improve Business Performance Etc.
• Enhance/Expand MTN’s Role In The Larger National Macro Environment By Participating In CSR Projects And/Or NGO’s, Involvement In Recognized Professional Institutions, Think-Tank Activities Etc.
• Role Model The Vital Behaviours Needed To Sustain Organisational Performance And Drive People Management Activities By Being The Principal Coach For Your Direct Reports Using The People Management Framework. Participate In Employee Engagement Projects Such As Mentorship, Facilitating Programs, Etc. In Addition, Support Recruitment, On Boarding And Grievance Management Processes Etc.
• Network And Build Solid Relationships With Internal Units And Relevant Third Parties (E.G. Strategic Investors, Technical And Finance Partners, Business Consultants Etc.) And Develop A Close Working Relationship With Relevant Information Sources To Provide An Integrated Service.
• Maintain Effective Working Relationships With Internal And External Suppliers.
• Coordinate, Coach And Influence External Partners And Essential Support Departments Across MTNN’s Business Units To Deliver A Seamless Pre-Sales And Post-Sales Service Experience.
• Build And Maintain Productive Relationship With Key Regional Stakeholders To Ensure Effective And Efficient Regional Stock Availability And Distribution And Deal With Related Issues And Problems.
• Ensure Optimum Inventory Levels By Monitoring Inventory On A Regular Basis And Request For Replenishment On Time
• Plan And Conduct Inventory Count And Ensure Completion Of The Count On Time
• Maintain Inventory Count Sheet And Registers
• Plan And Facilitate Disposal Of Redundant, Obsolete And Scrap Material
• Impose Best Storage And Inventory Preservation Methodologies To Ensure Fit For Purpose Use
• Ensure Effective Utilization Of Material Handling Equipment
• Monitor The Performance Of Warehouse Personnel And Ensure The Warehouse Activities Are Carried On In An Appropriate Manner
• Supervise The Activities Within Warehouse And Ensure Adherence To The Warehousing Guidelines
• Ensure Timelines Are Met In Case Of Any Request For Transfer, Dispatch, Etc. Of The Stocks From Warehouse
• Ensure Warehouse Is Clearly Demarcated With Receiving Area, Dispatch Area, Staging Area, Etc.
• Identify Any Issue With Respect To Damage, Wear, Etc. While Moving The Components To Stock
• Plan Kitting Schedule By Taking Into Consideration Stock Availability, Resources And Production Plan For The Period
• Generate Pick List Based On The Requirement As Per BOM And Identify Inventory Items Needed To Complete Kits
• Generate Shortage List And Ensure Delivery Of Materials To Be Expedited After Considering Stock On Hand And Shortage
• Gather The Defined List Of Documents While Preparing Kits E.G. Routing Sheets, Work Instructions, Special Handling Requests, Waivers Etc. Assemble Kit & Transfer To Stock
• Reconcile Inventory And Analyse Errors. Document The Reason For Shortage Of Inventory And Analyse The Shortage Errors
• Back Flush Inventory In System
• Identify And Document Specific Inventory Shortages For Parts Of Kits Or Stand-Alone Material Items
• Record Part Number And Other Inventory Identification For The Inventory Which Is Missing / Deficient

Job Condition   

• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours

Experience & Training  

• First Degree In Engineering Or Supply Chain Management Or Finance Or Any Related Discipline
• Fluent In English
• Minimum Of 6 Years’ Experience Which Includes:
• Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience In Supervising/Managing Others
• Experience Working In A Medium To Large Organization
• Experience In Warehouse/ Order Management / Inventory Management
• Experience Dealing With Customers (Service Industry)
• Working Knowledge Of Oracle
• Knowledge Of Customer Database Management Principles
• Knowledge Of Customer Order Fulfillment, Customer Delivery, Determining Availability, Etc.
• Understanding Of Process For Booking, Tracking And Monitoring Of Orders 

Training:

• Enterprise System Knowledge
• Financial Management Skills
• Transport Management Systems

Minimum Qualification 

• BA, BEd, BEng, BSc, BTech Or HND