Call Center & Sales Support Supervisor at BlueWave New Energy Technology Nigeria Company Limited

Responsibilities
Sales Outbound & Performance Growth:

• Lead and grow a high-performing outbound team focused on customer conversions.
• Create clear, effective call scripts and messaging for retail clients, and project customers.
• Plan and track daily, weekly, and monthly activities, monitoring key metrics like call volume, connection rate, and conversions.
• Oversee the full lead-to-order journey, ensuring accurate CRM tracking and follow-through.
• Partner with Marketing to convert campaign leads, re-engage inactive customers, and boost overall conversion rates.

After-Sales Support & Customer Experience:

• Build structured follow-ups and feedback systems to strengthen customer relationships and uncover upsell opportunities.
• Ensure every issue is tracked, resolved, and used to improve products and services.
• Maintain accurate records across CRM, service tickets, and installation feedback.
• Work closely with field teams to ensure fast resolution and clear communication.

Team Leadership & Management:

• Train, and lead a motivated, sales-driven, customer-focused team.
• Deliver ongoing training in sales techniques, communication, and customer psychology.
• Run regular performance reviews to track progress and drive improvement.
• Manage call systems, CRM tools, and reporting with strong data discipline.
• Build a results-focused culture with clear accountability and rewards.

Cross-Functional Collaboration:

• Work closely with Sales, Marketing, After-Sales, and Finance to ensure a seamless customer journey.
• Provide regular performance and customer insights reports with clear recommendations.
• Support strategies that improve engagement and drive sales growth.

Requirements

• Bachelor’s degree in Marketing, Management, Communication, or a related field.
• At least 3 years’ experience managing a call center or outbound sales team (experience in renewable energy, telecom, electronics, insurance, or FMCG is a plus).
• Strong understanding of telesales operations, CRM systems, and performance tracking.
• Proven leadership skills with the ability to drive results.
• Strong analytical, communication, and organizational abilities.

Career Growth & Development:

• Access continuous professional development, structured learning opportunities, and clear career advancement pathways within the organization.

Compensation & Benefits

• Monthly salary range: N350,000 – N450,000(exclusive of commissions)
• KPI-linked bonuses and commission-based incentives
• Long-term housing support to enhance employee stability
• Company-sponsored pension scheme (in line with statutory requirements)
• NSITF insurance coverage for workplace protection
• Comprehensive HMO health insurance (including eligible dependents).