Jobs at Standard Chartered Bank Nigeria

The Role Responsibilities
Strategy & Core Objectives:

• Support and drive the implementation of the Consumer, Private and Wealth and Business Banking Business (CPBB) Information and Cyber Security (ICS) Transformation and Remediation and Payment Card Data (PCD) Protection Programs for the AME region.
• Socialise and raise awareness of CPBB ICS remediation treatment plans with all regional/country business and technology heads.
• Engage and mobilise business and technology stakeholders to support adoption and execution of ICS controls across Change and Run/BAU in the region. Maintain highly constructive and effective relationships with all regional/country stakeholders.
• Promote Security and Awareness training and education within the regions by supporting and propagating the plans developed by the centralised HICS Control Owner function.
• Ensure country readiness for implementing Change/Run control initiatives for ICS program, via early engagement of stakeholders, communication and integration with the change as part of the testing phases (UAT/UVT, etc).
• Ensure governance assurance process and regulatory compliance are adhered to for all ICS control implementation within the region.

Risk Management & Assurance:

• Support the implementation of the ICS risk framework in AME CPBB. This would include communicating the risk framework and metrics as well as supporting the implementation of controls as guided by the ICS RTF.  
• Share the Assurance Framework developed by Control Owner with all countries to measure effectiveness of adopted controls.

Regulatory, Audit & Business Conduct:

• Display exemplary conduct and live by the Group's Values, Valued Behaviours, and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Ensure that local regulatory requirements are being highlighted to the ICS and PCD program leads and are effectively addressed and/or managed appropriately via the engagement of Regional/Country CISROs, HICS and Compliance Teams.
• Support regional/country input and coordination for ICS related matters as part of any internal/external audit requests/compliance reviews.

Reporting and Governance:

• Engage key regional/country stakeholders, on the progress and areas of support/challenge of the ICS and PCD programs via the relevant forums (e.g. NFRF, Regional ICS and PCD Working Groups etc).
• Be the AME CPBB subject matter expert regarding the Bank’s Information and Cyber Security risk strategy, standards, policies and procedures.
• Understand and assess the impact of changes in the policy or procedures on CPBB and engage with the country key stakeholders to ensure the impact is understood.

People and Talent:

• Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise

Key Stakeholders

• CPBB Chief Operating Officer (AME Region) and their direct/indirect reports
• CPBB HICS and their direct/indirect reports
• CPBB PCD Programme Team
• CPBB Country Technology teams
• CPBB Regional/Country Business Risk Managers (BRMs)
• Regional/Country HICS Teams
• Regional/Country CISRO Teams
• CPBB Managers in Frontline, Back Office (Operations), Operational Risk, Legal, Compliance and other functions.

Job Requirements
Our Ideal Candidate:

• University graduate with solid experience in the banking industry, exposure of key positions in Project Management, Business Process Management, Change Management and/or Management Consulting; with experience in a project management role or equivalent capacity
• Minimum of 7-10 years of experience in Banking and Financial services. Direct experience in the Retail/CPBB business and/or Information and Cyber Security programs will be preferred.
• Strong knowledge of CPBB related products and operations will be preferred.
• Core knowledge and awareness of cyber security frameworks and information security principles will be necessary.
• Ability to articulate gross and residual risk with specific ability to clearly, concisely and accurately communicate complex technology and process risk to non-technical stakeholders in a lucid way.
• Strong interpersonal and stakeholder management skills, across various levels in the organization including senior leadership teams, in influencing key decisions taken in the business and in support teams.
• Strong communication skills – oral, written and presentation.
• Must be a self-starter who is able to initiate and successfully drive programs and projects to completion with little or no management supervision.
• Strong analytical skills and ability to prioritise, make decisions, and work to tight timeframes.
• Proven ability to lead highly complex, global activities through influence and credibility rather than command and control.
• Ability to both assess strategic priorities and to focus on detailed aspects of a function in order to drive effective delivery.
• Strong integrity, independence and resilience.
• One or more of the following certifications while not mandatory, will be an advantage:
• Certified Information Security Manager (CISM)
• Certified Information Systems Security Professional (CISSP)
• SANS Global Information Assurance Certifications (GIAC)
• Certified in Risk & Information Systems Control (CRISC)
• Certified Information Systems Auditor (CISA)

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Job Purpose

• Manage and deliver the TB end-to-end product objectives within the country for Trade in alignment with global objectives for the product line, including financial and non-financial performance, enhancement of capabilities, product and client access future strategies, and oversight of risk and governance in alignment with the Product Head for Trade.

Responsibilities
Financial Performance and profitability:

• Directly responsible for product Profit & Loss within the country, and support as required the origination process.  Have clear responsibility over pricing for all trade products and management of assets, contingents, and for the allocation of Risk Weighted Asset (RWA)
• Work with the Regional Product Head in the management of the country Asset & Liquidity Committee (ALCO) in alignment with country TB Heads and Regional Product heads.   Monitoring market changes and pricing strategies.
• Drive in conjunction with regional product head, central revenue initiatives locally by ensuring that in country action plans are in place and revenue targets are achieved
• Determine standard product pricing and monitor collection of fee and NII across products for the country.
• Develop jointly with the Sales team a local Product & Sales strategy to meet country objectives, in line with the overall Transaction Banking strategy
• Conduct ongoing competitor analysis to capture the opportunities, mitigate the threats and deliver financial performance. Recommend and plan actions to build or reinforce our competitive edge
• Drive end to end product performance, improving efficiency through the e-agenda, straight through processing, ensuring scalability to grow in the market

Product Management and Development:

• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in country
• Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments relevant for the market and feeding these needs into the Regional product teams.
• Sponsor launches of product enhancements, new products, channels or new platforms as required. Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets
• Ensuring training initiatives are executed in the country in line with the global commercialization agenda.   
• Identify and market-size new business opportunities and revenue pools and articulate the product and client access capabilities needed to seize a share of them
• Establish a strategy that drives a customer-centric view into Transaction Banking with activities including but not limited to focus groups, customer surveys and Voice of the Customer.
• Where relevant work with the Network team, to building of relationships with third parties to expand the product offering as set out in the country plan and look at ways of reducing cost of such relationships.

Commercialisation:

• Provide leadership to commercialize new and existing product offerings in the market.
• Directly responsible for commercialization of new product capabilities by ensuring commercialization plans, targets and infrastructure to maximize success for it launch
• Be a critical advocate, internally and externally for the Transaction Banking business with the commensurate presence, credibility and communication ability to manage internal and external stakeholders in the region externally (including client education and commercial opportunities) and internally across functions.
• Understand the needs of customers and prospects, and implement structures and solutions to meet these needs ensuring delivery of all SCB related capabilities,
• Provide ongoing support and training to Transaction Banking (TB) Sales, Corporate, Commercial & Institutional Banking, Global Market, Risk and Group Technology & Operation staff to provide assistance to facilitate the closure of large or complex deals.
• Maintain high level client interaction.  Approximately 20% of your time should be spent on client-related activities focused on strategic topics that help understand client needs and ensure an appropriate set of solutions delivered.

Leadership:

• Provide strong leadership to the in-country team
• Be a lead market advocate for TB participating and representing the Bank in industry bodies and market forums.
• Actively influence regulatory and public policy agenda through regular engagement with key regulators; be a point of reference in the region to give context to proposed regulations
• Provide leadership, coaching and motivation to the team and ensure that members are adequately equipped and trained to handle their role and work effectively in a matrix organisation.

Risk & Governance:

• Identify and mitigate the Operational, Credit, Regulatory and Business conduct risks relating to TB products within the country.
• Ensure country compliance on Group standard for Audit, Control and financial reporting including reporting of risks to BORF/CORGs
• Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
• Ensure timely renewal of country addendums (CAs) to PPGs and proactively work with stakeholders to identify and quantify new and existing risks.
• Ensure compliance with all Client Due Diligence (CDD) and Anti-Money Laundry (AML) and Sanctions policies and procedures

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Transaction banking Business to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal:

• Central Product Management Team
• Africa and Middle East Transaction Banking Team (Segment/Business/Product/Sales Heads, Transaction Banking Sales, Product, Implementation, Business Risk, Corporate Service Manager etc)
• West Africa Corporate, Commercial & Institutional Banking, and its Business Partners (Credit – CRC, Finance – CFO, Legal and compliance, Group Technology & Operations, HR, Group Internal Audit)
• Relevant country committees (Asset & Liquidity Committee)
• Corporate Affairs marketing

External:

• Customers (across the breadth of the portfolio)
• Trade associations
• Vendors
• Infrastructure providers
• Trade and industry journals
• Competitors (industry initiatives)
• Regulators and Government agencies.

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The Role Responsibilities
Strategy:

• Appraise and contribute to the development of the Bank’s strategic plans.
• E2E ownership of the client onboarding journey to drive credit quality, client experience and operational efficiency.
• Align the Credit risk and lending operations strategy of the function with business strategy and risk appetite and oversee its execution. For positions overseeing fraud – embed all principles of fraud operations to have an effective onboarding strategy. For positions not overseeing Fraud Ops to – work closely with the Fraud Operations team in embedding the strategy
• Effectively deliver the strategic initiatives on digital onboarding and embedding new technologies for auto credit decision and faster TAT. Embed principles of Right Shoring.
• Build a Centre of Excellence to support the shifting of risk management to the frontline.
• Support to strengthen the Organisation’ s risk culture and accountability and help reinforce the defence line up.
• Represent the underwriting and lending operations function in relevant country committees and management forums.
• Supervise the teams to achieve sound management of all aspects of Credit and Lending Operations in relevant country/GBS Cluster
• Support to enhance Priority, Affluent and Private business as best in class CVP and Support to deliver Signature Client Journeys
• Support Personal Banking agenda with Digital led model.
• Embed innovation, digitisation and New ways of working by defining and actioning future state operating model.

Business:

• Define the strategic intent and agenda for the Credit risk operations and Lending operations function.
• Provide Group information, guidance, best practice and expertise to ensure that the Function applies the same business strategy and operate the risk management system;
• Communicate to the Business the strategic intent and collective agenda for the Function;
• Maintain and develop underwriting and operations capabilities and skills to meet ongoing business needs and plans – awareness and understanding of the wider business, economic and market environment in which the Group operates.
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across the business segments and lending products.
• Develop effective fraud risk management strategies and timely deploy these strategies across products and channels.

Processes:

• Lead the efforts to develop, deploy and optimize country credit initiation strategy and processes.
• Adhere to Global Cap Plan and MIS + Policy governance framework
• Good understanding of Credit Policy and Fraud Process Standards. Understanding of implementation of Credit Decision Engines, Scorecards and tools for credit underwriting
• Run day-to-day underwriting and operations and lead its team by example. This requires keeping track of performance metrics, taking corrective actions, analysing bottlenecks and implementing solutions that bring process performance to the next level. Examples of critical success metrics would be improving TAT, reducing the % of portfolio in late repayment, etc.
• Identify and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to support the Approval quality and daily operations. Awareness of TTD Quality, score band shifts and linking evolving trends to credit operations approach and training.
• Cross functional experience in Risk – Collections / Fraud / Credit Policy preferred
• Cross product underwriting experience – Business Banking,Mortgage, Credit Cards,Personal Loans etc.
• Ensure effective management of operational risks within the Function and compliance with applicable internal policies, and external laws and regulations. Identify and report all weaknesses inherent in the standard controls .
• Leads the development of the design, management and adherence of key operating controls and levers that improve end to end decisioning efficiency and customer experience.eg:Workflows ,EUC
• To ensure Approval of Applications as per policies in DOI and Bulletins and supporting in achieving  a superior End to End TAT.
• Ensure capacity is adequate to support the processing, and the linkage between capacity planning, volumes and expenses remains robust at all times.
• Work with  Business Partners, Product Partners and Risk team members to optimize Strategy and Processes
• Manage and improve unit costs.
• Establish initiatives and plans to improve performance:
  • Improve Approval quality and productivity
  • Operational Excellence Rework reduction / TAT reduction
  • Early Deliqnuency Reviews and feedback to policy teams.
  • Cross functional training to develop risk awareness and culture.
  • Service Reviews embedded with KPIs , KRIs and KCIs .
  • SLA adherence
  • Ability to review and work with CCH and stakeholders to eliminate pain points in relevant processes
  • Monthly meeting With Country Credit Head , Policy and process control unit to discuss deliquent cases , Risk Decision Framework and Approval Rate Reviews.
• Effectively manage and handle escalations/process breaches
• Help team improve their efficiency in assessment of applications – not sure what this means as there is already text on optimisation etc .
• Responsible for managing vendors supporting the onboardign activites including those that are outsorced.
• Develop and maintain fraud management capabilities, skills and infrastructure in the region that are in compliance with both internal policies and external regulations and are responsive to fraud attacks
• For positions also overseeing Fraud Risk Operations – Application Fraud Risk And Surveillance fraud
• Effectively manage E2E process archival and document management guidelines for Lending operations
• Controls on Independence / principles of dual control etc. for loan disbursement
• Oversee plastic ordering and fulfilment responsibilities
• Oversee Outsourcing arrangements as applicable.

People and Talent:

• Lead through example and build a risk culture within the Function and across frontline.
• Establish a plan and timeline to develop a Beginner to Advanced understanding of Credit Risk Management within the function. Is this country specific? Should this not be Group led with country in execution mode?
• Embed with in the team Agile and New Ways of Working.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles. 
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Appropriately certified and ensure a culture of Risk learning
• Drive a self-improvement culture with focus on Credit Quality, OKRs and A3s.

Risk Management:

• Support Country Credit Head to uphold the integrity of risk/return decisions, by challenging business and control function heads to demonstrate that risk origination and control decisions are properly informed and consistent with strategy and risk appetite.
• Support the CCH and CRO to shift the risk management to the frontline which in turn strengthening   the organisation’s risk culture and accountability and reinforce the defence line up.
• Ensure risk identification, measurement and mitigating capabilities are built in the function which are objective, consistent and compliant with applicable regulations
• Assign Lending authorities only to suitable named individuals in line with their skills and judgment – is this allowed? I thought lending delegation is by Credit Risk team with no sub-delegation.
• Document all tests, strategies and outcomes implemented in Credit Initiation.
• Obtain assurance regarding the effectiveness of all process and controls. Compliance with applicable laws and regulations.
• Capability to analyse and accept employment, Income, scorecard, application/behaviour scores, valuation risk ratings outside of policy (within CAD guidelines)
• To comply with the bank’s requirements of AML, CDD and all policies related to the group reputation risk.
• Relevant DOI/Bulletins/CCPMs are checked before processing and/or approving a request, in case of any exception the same is pended/rejected and reported.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.

Governance:

• Maintain a good understanding of the requirements relevant to the role and ensure that these are well understood reflected in internal procedures.
• Maintain and open and cooperative relationship in dealings with Second Lind and third Line.
• Support the Risk owners to ensure business heads and all risk control owners understand and accept their risk management responsibilities.
• In the event of regulatory breaches, policy breaches or where credit appetite have been breached, ensure senior management are informed and that actions are taken quickly to remediate.
• Identifying and reporting all exceptions on non-compliance with standard controls
• Service level are to be checked and monitored and ensure there is no breach.
• Participate and contribute in relevant Country governance forums and committees
• Ensure outsourcing arrangements related policies and procedures are fully complied in-country.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Credit Risk Operations and Lending Operations function to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal:

• Country Head of CPBB
• Members of Country CPBBMT
• Global Head Risk Operations and Lending
• Head Fraud Operations
• Head Credit Risk Operations and Lending (global)
• Country COO / Regional COO
• Country Head Onboarding
• Country Credit Head
• Country Head of Policy
• Country Head Fraud Operations and FRM second line
• GBS /Country teams depending whether role is in country or GBS.  
• GIA and BRM
• Group Stakeholders as relevant for initiatives
• Outsourcing arrangements.

External:

• Regulators and Central Banks
• External auditors.

Other Responsibilities:

• Embed ‘Here for Good’ and the Group’s brand and values in Country and Region.
• Perform other responsibilities assigned under Group, Region, Country Business or Functional policies and procedures.

Our Ideal Candidate

• CA or a Master’s Degree in Business Administration in either of Finance, Business, Economics, Mathematics / Statistics is preferred.
• At least 15 years of banking experience, with bulk of it being in the Credit Risk Management domain. Minimum 10 years of underwriting / Risk policy experience for Big Markets   
• Team Management Experience
• Experience in holding Delegated Lending Authorities and Approving High ticket Loans.
• Qualified in Certifications, CLSB (Omega Learning) , CSA (Omega/Moody’s) or equivalent
• Understanding of the full credit lifecycle including acquisition, fraud, account management, collections and recoveries
• Good understanding of the key drivers of Asset products financials and the underlying consumer behaviours that drive those financials
• Numerically savvy, able to work with data, perform analysis and communicate results.
• Strong analytical skills and problem-solving abilities
• Able to manage incidents, including liaising with IT and stakeholders to ensure smooth resolution, design and implement system changes
• Experienced in performance management. Capable of understanding process shortcomings and set up key performance indicators to measure improvements
• Strong interpersonal skills, ability to connect with customers, direct reports and Management teams.
• Familiar with regulations and must possess sound market and industry knowledge.