Job Vacancies at PalmPay

The role holder will be responsible for the Business Development of the Wallet & Transfer business for PalmPay Limited. This position will be in charge of the Business engagement with Partners and Financial Institutions for Transfers and Wallets, developing strategies for the growth and stability of the service with duties including market research, and recommend upgrades when necessary. The staff will also be responsible for both Transfers on POS, Mobile App, Pay with Transfers, and Wallet businesses. Ultimately, the role holder will direct the executive team on the best processes to attain set goals.

Key Responsibilities

Key Tasks:

• Drive Business engagement with partners to derive strategic partnerships for Transfers and Wallet service
• Identifying viable business opportunities; coordinating business generation activities; developing customized targeted sales strategies.
• The ultimate success of the Transfer business as well as the Pay with Transfer and Wallet service
• Manage Transfer and Wallet products portfolio.
• Understand the competitive, environment and recommend plans and strategies to meet overall business objectives and optimize risk and return in Transfer and Wallet Business.
• Generate new business opportunities by performing market research to identify customer needs/trends and opportunities.
• Assess market competition by leveraging Industry data to competitors' products across offerings, processes, customer experience, and portfolio quality.
• Negotiation of commercials for both Transfers and Funding of Wallets with Partners to support the goal of optimizing profit for the Transfer and Wallet Business.
• Ensure the Transfer and Wallet Services are aligned with the business objectives and desired customer & employee experience, and contribute to increasing market share, the share of wallet, customer retention, and product & customer profitability

Professional & Academic Qualifications

• Minimum of 4 years of work experience in Business Development and Financial Inclusion (particularly transfers and Wallet Service).
• Bachelor’s degree in relevant field.

Required Competencies

The post holder must be able to demonstrate appropriate skills and experience which will enable him/her to deliver against the primary purpose and key responsibilities of the role. More specifically, the competencies required to succeed in the role:

• Proven experience in Business Development or similar leadership roles.
• Sound Knowledge in building organizational strategy.
• Ability to conduct analysis and research.
• Strong interpersonal skills.
• Excellent communication skills.
• Leadership and organizational skills.
• Problem-solving attitude.

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The ideal candidate will develop key retail growth strategies, tactics, and action plans and successfully execute them within agreed timelines to meet relevant KPIs and financial targets.

Product Manager_ USSD Responsibilities:

• Develop sound business cases for new and existing Data Services products and/or features
• Develop USSD product vision and strategy, working closely with the R and D team and other stakeholders • Create the product roadmap, and key milestones and achieve buy-in among key stakeholders
• Design and document product process flows, clear user stories working closely with R and D team
• Define and monitor product performance metrics throughout the product lifecycle; analyze and interpret product data and formulate necessary proactive adaptation strategies.
• Ensure quality product documentation (Product Books, Product Requirement Documents, User guides, manuals, sales collaterals, etc.).
• Work closely with Marketing to launch new products and/or new product features when required
• Work closely with the Customer Support and Marketing teams to draft and send out communique to Partners and Customers as required.
• Regularly research, analyze, and interpret competitor trends and performance/data.
• Timely resolution of reported customer issues related to the USSD products/features and customer feedback assessments.
• Manage growth and optimization of USSD customers by driving awareness and stickiness in line with business objectives.
• Work with different business teams to Grow revenue across USSD product lines

Product Manager_ USSD Requirements:

• 3 – 5 years of relevant experience in USSD management.
• USSD business skills
• Research and Strategy skills
• Business & Market Intelligence Skills
• Business Analysis Skills
• Presentation Skills
• Contract Negotiation
• Lead Generation