Job Vacancies at Interswitch Group

Department: Purepay
Employment Type: Permanent

Job Description

• Create & drive initiatives and solutions that extend and grow the financial and strategic objectives of the Interswitch Lending Services platform.

Responsibilities

• Strategic alliances & Business development.
• Seeks out and forges relationships with credit service providers, banks, aggregators and potential allies that can help grow and enrich the lending services proposition of Interswitch.
• Develops business value propositions for lending services inclusive of nano and micro credit processing solutions offered by Interswitch.
• Grows the business into new customer and new market segments as per the strategy of the company.
• Produces business case documents for new product or service offerings development.
• Develops proposals in response to requests for proposals (RFPs), delivering ILS business sales presentations
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation.
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms.
• Ensures the team’s compliance with Interswitch’s business development and account management policies and procedures.
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business.
• Supports preparation of financial statements and forecasts.
• Market research.
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Credit Business to meet market demands and generate product development ideas.
• Keeps abreast of trends and developments in payment technology, Credit Business, Digital solutions on Micro/Nano loans products practices and operations.
• Account management.
• Receives feedback from credit customers for improvement of products and services.
• Post-sales engagement: visiting customers to discuss on how to improve services.
• Operational and admin responsibilities.
• Prepares and submits periodic reports to the Business Development Manager, Interswitch Lending Service Business on the activities of the team for management decision making.
• Handles all ILS customer or partner inquiries.

Requirements

• A good First Degree, preferably in a Business related discipline.
• Minimum of 3 years experience in the same or related role.
• Working knowledge of CRM tool for sales and business development.

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Department: Group Core Operations
Employment Type: Permanent

Job Description

• To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Post Implementation Configuration.

Responsibilities

• Incident Resolution.
• Shall ensure that all incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
• Shall ensure proper cleanup of after effect of incidents with a view to eliminating exposure.
• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
• To adequately report problems resulting from incidents with a view to completely resolve root cause
• Provide technical expertise as subject matter experts in project task executions and contribute to the overall team knowledge
• Propose improvement to application/services with a view to eliminating/reducing incidents
• Occasional support during off-work periods e.g weekends, public holidays and night.
• Event Monitoring.
• To ensure timely event detection with a view to averting critical incident
• To ensure that incidents are created for all critical events.
• To ensure timely resolution of critical events that could impact the system.
• Work on schedule and during off-work periods e.g weekends, public holidays and night.
• Operational Services Configuration Management.
• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team.
• Suggest improvement to the process with a view to make operations better.

Requirements

• Minimum of First Degree in Science / Engineering related discipline
• Minimum of 1 year experience in similar or related field
• Basic understanding of SQL
• Understanding of Basic Networking/File Transfer Protocol
• Understanding of Basic Linux Command and concept of Kubernetes