Operations Support Engineer at Interswitch

Department: Group Core Operations
Employment Type: Permanent

Job Description

• To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Post Implementation Configuration.

Responsibilities

• Incident Resolution.
• Shall ensure that all incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
• Shall ensure proper cleanup of after effect of incidents with a view to eliminating exposure.
• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
• To adequately report problems resulting from incidents with a view to completely resolve root cause
• Provide technical expertise as subject matter experts in project task executions and contribute to the overall team knowledge
• Propose improvement to application/services with a view to eliminating/reducing incidents
• Occasional support during off-work periods e.g weekends, public holidays and night.
• Event Monitoring.
• To ensure timely event detection with a view to averting critical incident
• To ensure that incidents are created for all critical events.
• To ensure timely resolution of critical events that could impact the system.
• Work on schedule and during off-work periods e.g weekends, public holidays and night.
• Operational Services Configuration Management.
• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team.
• Suggest improvement to the process with a view to make operations better.

Requirements

• Minimum of First Degree in Science / Engineering related discipline
• Minimum of 1 year experience in similar or related field
• Basic understanding of SQL
• Understanding of Basic Networking/File Transfer Protocol
• Understanding of Basic Linux Command and concept of Kubernetes