Jobs at Tek Experts

Responsibilities

This role will:

• Extract, develop and report findings on key performance indicators, and performance analytics before turning them into plans for continuous performance improvement.
• Work closely with all businesses to build and execute on key business analytics to drive improvements, working particularly closely with the Finance and executive team.
• Act as subject matter expert in the implementation of new approaches, identifying the optimal blend of measurement and analytics techniques.
• Support quarterly and annual planning and reporting processes.
• Prepare ad hoc and automated reports for internal stakeholders.
• Collaborate with other team members to improve reporting, campaign analytics, and overall data quality.
• Create and maintain reports and dashboards in PowerBi and PowerQuery reports in Excel.
• Communicate with the business to ensure the development meets their requirements.
• Ensure data and report integrity by implementing and adhering to quality control processes.
• Keep the reporting data and reports aligned with the business needs and business KPIs.

Qualifications

In this role:

• Bachelor’s degree in computer science and/or statistical analysis preferred.
• Requires minimum 3+ years of experience.
• Professional fluency in English is essential, both written and oral.
• Experience developing comprehensive reports and useful visualizations.
• Excellent critical thinking, analytical, creative, customer service, and mathematical skills.
• Strong communication skills including the ability to identify and communicate data driven insights.
• Solid knowledge of Business Analytics tools (PowerBi, QlikView, Tableau) as well as MS Office, Excel, PowerQuery, and International financial reporting standards (IFRS).
• MS SQL Certification is a plus.

go to method of application »

Responsibilities

•  Monitor, maintain, and manage all servers, IPBX and network devices at a site to keep them running properly, coordinating with System Admins at other sites to resolve problems.
•  Monitor and Utilize Internet Links and SIP providers.
•  Follow Change control management while implementing system changes, upgrades, and updates.
•  Responsible for creating and deleting telephone agents and ACD groups, - Responsible in managing Backup/Restore file sharing, SharePoint, and database systems
•  Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to your site.
•  Conduct Daily/ Weekly and Monthly System Health checklist, maintaining safety standards in the working environment that comply with TEK and partner’s HSSE standard.
•  Ensure all Security ERs/patches/hotfixes for servers, ensuring they are protected by the latest anti-virus software alongside general readiness for viruses or internet attacks.
•  Capacity planning for system upgrades.
•  Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with TEK’s global DRP. Join the project team for DR Exercise.
•  Technical Representative at your site for solving Crisis problems, providing support for other teams, and managing LAB and testing environments.

Qualifications

•  MCSA, CCNA, or ITIL certification or higher is advantage but is not required.
•  At least 3 years of experience in a similar role including ITIL v3 or ISO20000 experience.
•  Should possess 4-6 of the following types of experience: - General knowledge of server and client systems hardware.
•  Virtualization – general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, etc.)
•  Server OS: Windows 2008 (R2), 2012 (R2).
•  Client OS: Windows 7,8. x,10. - Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
•  Active Directory – concept, topology, general admin tasks.
•  PowerShell – administration, scripting.
•  O365 / Messaging applications – Exchange, Lync, Sharepoint (or alternatives from other vendors).
•  Mobile Device Management.
•  Additional knowledge in cloud technologies, backup software.
•  Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
•  Strong in IT Service Management for Incident, Change and Configuration Management.
•  Process-oriented team player capable of being self-managed with excellent crisis management and troubleshooting skills.
•  Professional fluency in English is essential, both written and spoken.