Job Offers at Stanbic IBTC Bank

Job Description

To deliver on the Enterprise Direct value proposition by managing a portfolio of clients through the direct banking sales and service model (i.e. email, phone calls and other digital platforms available) for service and transactional solutioning as well as leveraging the existing branch footprint and relevant stakeholders.

Qualifications

• First degree in any related field
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Minimum of 3-6 years' experience in sales and relationship management as a business banker or relationship manager/officer and able to drive profitability and build relationships or leverage from client’s interactions and touch points. Proven successful track record in sales and service. Knowledge of the bank’s products, services and digital platforms.

Additional Information

Behavioural Competencies:

• Articulating Information
• Conveying Self-Confidence
• Interacting with People
• Producing Output
• Showing Composure
• Taking Action
• Team Working

Technical Competencies:

• Banking Process & Procedures
• Cross and Up-Selling
• Customer Understanding (Business Banking)
• Customer Understanding ( Consumer Banking)
• Process Governance
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)

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Job Description

Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. Provide an efficient personal banking service and support to a portfolio of branch-based clients across the gold, silver and blue segments. Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling. Provide customers at the branch with basic day – to – day services.

Key responsibilities

• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.

Qualifications

Minimum of a B.SC/B.A/B.Tech in any course

Experience

• 0-2years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully

Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Establishing Rapport
• Following Procedures
• Team Working
• Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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Job Description

To build, implement, enable, maintain a set of digital platforms and functionality for PPB Clients in country in alignment with platform enablers, overall segment value proposition and life journeys. Responsible for always on, always secure and scalable channels and messaging component of these channels.

Job Responsibilities

• Manages the backlog and roadmap of work based on key priorities of the PPB strategy and define and execute the product and digital platform roadmaps; Conduct client sensing to improve understanding of client needs.
• Together with Group and Engineering, manages digital assets, from an experience (both developer and customers) and eCommerce perspective, defines the digital customer experience (CX); digital analytics; always on, always secure, DevOps and digital content strategy, as these contribute to, and have an impact on, the success of the digital and eCommerce capability and strategy.
• Drive and entrench consistent client experience and interaction through all engagement platforms; Maintain platform standards (in conjunction with group capabilities) such as design libraries, authentication patterns and development and deployment patterns
• Maintain alignment with other segments in order to ensure excellent client proposition delivery and reduction of duplication across segments; Collaborate with third Party partners and ecosystems for the delivery of integrated multi-products and services for the client; Implement the client value proposition in country with approved customisations.
• Ensure adherence to risk framework, appetite, risk control procedures, governance and risk toolbox

Qualifications

• First Degree in Business, Commerce or Information Technology or related fields

Experience 

• 5-7 years' experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).
• 5 - 7 years' experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Experience in the development, design and enablement of Digital and eCommerce value propositions that work for Consumer & HNW clients. Strong understanding of digital, open banking and platform integration into a segment. Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.

Behavioural Competencies:

• Convincing People
• Developing Strategies
• Directing People
• Generating Ideas
• Making Decisions
• Resolving Conflict
• Team Working

Technical Competencies:

• Banking Process & Procedures
• Business Process Improvement
• Emerging Technology Monitoring
• Organization Change Management
• Product Knowledge (Consumer Banking)
• Risk Identification
• Stakeholder Management

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Job Description

Relationship Manager is responsible for the sales of  investment products & services and effective relationship management of clients within the assigned sector or region. He/She is responsible for introducing our investment products to prospective clients, developing and maintaining a cordial business relationship with new and existing clients whilst ensuring strict adherence to the company’s values. This is in addition to identifying new opportunities and prospects in order to increase the Group’s earning capacity and Asset under Management

Qualifications

• Bachelor’s degree in business or business related field. Advanced/Professional management degree i.e. MBA and Professional Qualification in Accounting/Management i.e. ACA, ACCA, CIS, CFA, CIMA e.t.c is an added advantage
• Minimum of three years experience in Sales and Business Development function, additional advantage if in Investment banking /Asset Management

Behavioural Competencies

• Good sales and negotiation skills
• Marketing skills
• Managing People
• Teamwork

Technical Competencies

• Customer Insight Analytics
• MS Office Suites (Visio, Word, Excel, PPT & Project)
• Product Knowledge
• Relationship Management