Head, Digital Platforms at Stanbic IBTC

Job Description

To build, implement, enable, maintain a set of digital platforms and functionality for PPB Clients in country in alignment with platform enablers, overall segment value proposition and life journeys. Responsible for always on, always secure and scalable channels and messaging component of these channels.

Job Responsibilities

• Manages the backlog and roadmap of work based on key priorities of the PPB strategy and define and execute the product and digital platform roadmaps; Conduct client sensing to improve understanding of client needs.
• Together with Group and Engineering, manages digital assets, from an experience (both developer and customers) and eCommerce perspective, defines the digital customer experience (CX); digital analytics; always on, always secure, DevOps and digital content strategy, as these contribute to, and have an impact on, the success of the digital and eCommerce capability and strategy.
• Drive and entrench consistent client experience and interaction through all engagement platforms; Maintain platform standards (in conjunction with group capabilities) such as design libraries, authentication patterns and development and deployment patterns
• Maintain alignment with other segments in order to ensure excellent client proposition delivery and reduction of duplication across segments; Collaborate with third Party partners and ecosystems for the delivery of integrated multi-products and services for the client; Implement the client value proposition in country with approved customisations.
• Ensure adherence to risk framework, appetite, risk control procedures, governance and risk toolbox

Qualifications

• First Degree in Business, Commerce or Information Technology or related fields

Experience 

• 5-7 years' experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).
• 5 - 7 years' experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Experience in the development, design and enablement of Digital and eCommerce value propositions that work for Consumer & HNW clients. Strong understanding of digital, open banking and platform integration into a segment. Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.

Behavioural Competencies:

• Convincing People
• Developing Strategies
• Directing People
• Generating Ideas
• Making Decisions
• Resolving Conflict
• Team Working

Technical Competencies:

• Banking Process & Procedures
• Business Process Improvement
• Emerging Technology Monitoring
• Organization Change Management
• Product Knowledge (Consumer Banking)
• Risk Identification
• Stakeholder Management